The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
super fast support! They fixed my issue within 30 minutes, thank you!
I've tested several BOGO apps before deciding to go with U.S.O. Great app, does exactly what it promises. Easy setup and tweaking, and quick and helpful support during the free trial.
The support team at Supple really helped us with this app by developing it to further suit our needs. The Volume Discount functionality works great with stock systems because they don't duplicate SKUs. FULLY RECOMMENDED!!
Great response from the team relating to checkout issues
Went above and beyond trying to fix an issue that in fact was to do with another app
[UPDATE 10-FEB-2020] -- I removed USO today. Since Pixel Union acquired Supple, they made it look pretty and changed to the Polaris interface.
But they didn't do much more than that on this app. Believe me, I tried. Countless emails, live chats and videos with the team. Super nice folk -- but they kinda watched while others build a better mousetrap. My new solution uses two apps to accomplish discounting, including BOGO, discount tiers, BXGY, and discount links -- and UX. The overall quality is insanely great. I'm dropping USO to 3* because it doesn't play nicely with shareable discount links from Shopify (which means apps that use these codes, such as Smile.io) and the popups are butt ugly. Pixel Union could have made it better... time to move on.
[UPDATE Sept 8, 2018: I STILL THINK USO is the most important merchandising tool in my store.]
[UPDATE Nov 17, 2017: I STILL THINK USO is the most important merchandising tool in my store. Even after a re-theme (now on Turbo).]
My store migrated Shopify in January 2016 -- and I was immediately frustrated with merchandising options, lack of BOGO, and upsells were just not intuitive. Is there an app for that?
I first started using Bold Upsell since (at the time) it was the only game in town, but for months I was desperately looking for a better solution. In my opinion, Bold Upsell is a 1-star app due to all kinds of customer facing UX issues and terrible, terrible support. Bold also believes presenting a customer with 3 upsell options is a good choice (no! every expert says one upsell, period!). Bold Upsell does not redirect to cart after accepting an upsell offer (customer stays on the page - totally bad UX). They offered custom development to solve this for about US$5,000. Pass.
I was also wanting to offer quantity breaks, and the only game in town was also from Bold:
And I gave this app a 2-star review
Bold QB used hidden-products/hidden variants to solve this. It was a disaster. Read my review... posted on Jun 13, 2016
Simultaneously, I was trying to find a BOGO (buy X get y at discount)
and the only option at the time was Buy X Get One by Supple
And although I was uncomfortable with the limitations, at the time, the only way to do BOGO was using BuyX... but BuyX had a laundry list of incompatibilities, and in my opinion, I had to find a better way to do BOGO. Hidden products/variants didn't feed Facebook feed and it didn't play nice with OneClickUpsell and other integrated apps. But it NAILED the logic rules for BOGO, the customer facing UX was perfect, and the developer kept making it better...
In January 2017, the developer of this app (Ultimate Special Offers - USO) told me he had been working on a better mousetrap for about a year...
tl;dr There is no finer app at this time for discounts, upsells, BOGO, quantity breaks, and other special offers.
Marius is a pleasure to work with, and although I have probably been a total PITA during onboarding, this app is "Best-in-class" for merchandising for Shopify at the time of this writing. Email communication has been exceptional.
We are using USO for:
1. BOGO (such as buy any lipstick and get another, in any color, for 50% off)... WITHOUT USING HIDDEN VARIANTS and now, NO DRAFT ORDERS!!!!!!!
2. Auto add-to-cart of free item -- we use JustUno for popups and an effective marketing campaign offers the visitor a success page if she subscribes... and the "prize" is a link that automatically adds a free item to the cart. USO handles this perfectly.
3. UPSELL -- a well thought out and well-designed UX for the "would you like fries with that?" scenario -- this is UNLIKE other so-called upsell apps that analyze and make an offer in the cart -- well, you can... but... the magic here is product specific upsell offer -- a makeup brush that perfectly pairs with a powder, etc... These upsells convert.
4. Quantity Breaks. Without hidden variants!!
...among other things
This app is deep, and now (28-MAY-2017) that "draft orders" are a thing of the past, there is nothing else out there in Shopify app-land that comes close.
DO NOT be confused that this app has a variety of offers-- that's the whole point.
And now, with the addition of stacked special-offers + coupon code discounts, and also passing a discount code from URL parameter also shares with USO, this is The Most Powerful discount app available.
There are few things that I would like to see to make it "more perfect" - including hooks to a recurring payments app, such as ReCharge -- but with the recent API announcements from Shopify, this may not be needed soon...
The BIG TAKEAWAY here is Supple has engineered a way to offer BOGO and Quantity Breaks without hidden products/variants and without using draft orders. And the upsell UX is the best in class.
Update 07/21/2017: The app developer has released a new update to solve my issues with referral & tracking discount codes. So I updated my star rating from 3 to 5. Thank you for this amazing app that really works and stellar customer support!
I was happy to read that the customers can use coupon code after they accepted the special offers but the biggest drawback is # of uses of the coupon code is not counted properly and code didn't show up on the order details (because they use draft orders, the discount appears as "custom discount" which is all the total discount during checkout).
They should update the known limitations to include these issues when customers accepted the special offers and used coupon code:
- You won't be able to track referrals from coupon codes.
- When customers use coupon code from their rewards program that is supposed to be a single use coupon code, they'll be able to use it again and again because # of uses is not properly counted in the Shopify admin.
- Finally, you won't be able to track sales from your coupon codes if you use different codes for your social media marketing or if you want to do split testing.
They should update the conflicting apps to include those loyalty apps that use coupon codes as rewards. Referral apps that use tracking codes.
If you don't need to track referrals or don't need to track sales from your coupon codes then this app would be your best friend. It works as intended to increase AOV (Average Order Value), that's why I gave 3 stars and not 1 star. All these 1-star reviews, don't really read that this app conflicts with other upsell apps. They need to remove previous upsell app that they've installed prior to installing this app.
I just installed this app. I can't speak to how much it increases sales, but I can say it was intuitive and easy to set up, even if you know nothing about coding.
Great support. App works as desired.
Just what we where looking for. Any other app does not come close to this one.
Cant wait to see the future development of this app.
I have been using this app and the one before it for about a year.
Had really simple installation and first class service from the developers. More importantly it did what it was supposed to do in actually raising a healthy amount of upsells.
it was set to offer a second bag with a discount of 15% and about 20-25% customer take up. Very profitable and highly recommended.