Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse discount offerings, including bulk buy and BOGO deals. It's praised for seamless integration with stores and reliable operation over the years. The support team is often commended for their swift and efficient service. Merchants value its flexibility in creating various promotion rules and running them without scripts or promo codes. It's recognized for boosting conversions and enhancing sale event experiences.

November 8, 2020

Great customer service. The app is easy to use and looks great! Thanks for making a great product! Definitely worth it!

Sunflower Skincare
Canada
2 months using the app
June 16, 2021

This app is very inconsistent and has lots of loopholes that allows customers to receive a much deeper discount than intended, in some instances customers were able to receive 100% discount. In other instances, customer will not receive any discounts at all leading to countless abandoned carts and which results in thousands of dollars in wasted marketing expense because of the advertised incentives are not delivered The support team suggested for us to disable all of the checkout shortcuts and despite following all their instructions, we're still having all sorts of Inconsistent results. This is been going on since 2018. It's time to move on and find a reliable solution that actually works.

True Lumens™ | Sharper Designs, Inc
United States
Over 3 years using the app
Orbit replied June 17, 2021

I'm sorry to hear you're experiencing trouble! There aren't "loopholes" that cause 100% discounts in the app, this issue must be relating to a conflict of some kind. I have followed up with you via email to resolve this, please check your inbox and respond ASAP! Thank you :)

October 7, 2020

I have been using this app for almost 3 years now. The app has suddenly stopped working and the automatic discount codes and offers no longer work at checkout. I have been trying to get in touch with support for the past week and its crickets. Quite sad to say the least. If no response anytime soon, I will be forced to find another app and more reliable customer support system in place.

Bicycle Booth
Canada
Over 3 years using the app
Orbit replied October 7, 2020

Hi there! I'm sorry to hear you've had trouble getting in touch with us. We're in our busy season right now, so I appreciate your patience. We've sent you a follow-up regarding this ticket, please check your email!

June 1, 2017

This is a wonderful app! Easy to use and has several different types of offers available. Discounts are added to the cart automatically! Would definitely recommend this app!

High Spirits Flutes
United States
2 months using the app
October 30, 2019

If this app actually worked and was reliable I'd give it 10 stars. Unfortunately it's always glitchy and this morning right after launching a big halloween sale the entire app stops working across all 3 of our stores. Support doesn't have a chat line or phone number so hard to get a quick resolution to any issues. If this worked it would be amazing, unfortunately it doesn't and support is subpar.

My Supplement Store
United States
About 5 years using the app
Orbit replied October 31, 2019

Hi there! Sorry to hear you're having trouble getting hold of us. It looks like we responded to your email shortly after it arrived in our inbox. Please be sure to check your junk folder too because sometimes our replies can end up there. Thanks!

November 1, 2017

All I can say is, "I LOVE THIS APP!!!" Easy to use and works great!
Thank you!!!

Hermoola
United States
2 months using the app
June 4, 2019

THANK GOD I FOUND THIS APP. There is no app the allows an adequate bundle. I've been spending days trying to create an efficient and easy to click on bundle with variants and this does the job. Thank you so much for this product.

Kaws & Effect
United States
2 months using the app
November 10, 2021

The new theme is having some problems in showing up, the team quickly response to my request, friendly and helpful.

Every Day And Night
Hong Kong SAR
2 months using the app
Orbit replied November 11, 2021

Happy to hear we were able to get the issue resolved quickly! - Emily, Support Lead

June 1, 2017

The only app that brought me sales from day one! This is a keeper!! Great support as well!! Cheers guys

Exclusive Jewelry Muggles
Netherlands
2 months using the app
February 21, 2023

The app is good , although it can be better . As an example , setting 2 promotion on a product is quite confusing , example setting discount like Buy 1 Free 1 & Buy 2 Free 3 , you can't set the discount with the same method or it will not work .
The customer support is very helpful and fast. A big Thumb-Up for their Customer Support Kay that provide fast and helpful support.

Young Hearts Lingerie Malaysia
Malaysia
Over 3 years using the app
Orbit replied February 21, 2023

Thank you for the feedback, I'll be discussing this with my product team! - Emily, Head of Support