Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse discount features, including bulk buy discounts and product bundling. These features have been successful in boosting sales. The app also offers customization of pop-ups and text, enhancing the merchant experience. Many have praised the app's reliable performance and exceptional customer support, particularly for prompt issue resolution and theme compatibility. It's recommended for its ability to enhance sales and provide unique saving opportunities for customers.

April 26, 2023

Es una buena aplicación te facilita poder tener varias promociones activas, dandote libertad de elegir los productos o grupos de productos.

Almost 6 years using the app
Orbit replied April 26, 2023

¡Gracias por esta reseña! - Emily, Head of Support

August 26, 2022

5 étoiles pour le support. Réactif, top !
4 étoiles pour l'application. Ne pas passer par le panier, court-circuite les offres qui ne sont pas appliquées si l'on clique directement sur Payer. Bug à voir !

La Licorne de Victorine | Vegan Select Store à Bayonne
Over 4 years using the app
Orbit replied August 26, 2022

Merci pour l'avis, et les retours! - Emily, Head of Support

August 31, 2022

All and all a very solid app. Two things that would be helpful would be the ability to SEARCH for products within the range of offers that one sets up within the app. The second would be the ability to offer more than one discount option on a product. Three of one item, Six Assorted, etc

Bin Ends... Great Wine~Serious Savings
United States
Over 2 years using the app
Orbit replied September 1, 2022

This is great feedback, I really appreciate you sharing it with us. I've shared it with my product team. Thanks for the review! - Emily, Head of Support

August 5, 2022

We've been using USO for about five years now, about four times per year, specifically for the "free gift with purchase" option. It works pretty well with our theme (we've even switched themes and it still works fine), and it makes it easy on us. I wish that the offer loaded faster on the cart page, as sometimes customers are impatient and click to the checkout too quickly before the free gift has been presented to them. Other than that, it's wonderful. Orbit support is also fast and helpful. Paige helped me within the hour of reporting an issue, and solved it for me immediately. Thanks, Paige!

United States
About 2 years using the app
Orbit replied August 5, 2022

Wow, thank you so much for sharing. This might be the best review we've ever received. I really appreciate you taking the time to leave such kind words, and I absolutely will pass this feedback along to Paige! - Emily, Head of Support

September 12, 2022

Pretty good app with a lot of different types of sales you can run through it. Live chat support is always quick to respond and help.

Petland Canada
6 months using the app
Orbit replied September 12, 2022

Thank you for this review, I'm so glad to hear our chat support was helpful for you! - Emily, Head of Support

June 2, 2022

Good service support however will be good if they allow promotional price to be shown on the collection page instead of only at the cart

Marc Anthony Singapore
About 2 years using the app
Orbit replied June 3, 2022

Great feedback! I will be passing this along to my product team. Thanks so much for sharing! - Emily, Support Lead

March 3, 2022

REALLY great service - quick + they got to the bottom of our issue. Rarely do reviews but after they fixed our issue - felt looked after by a real person which isn't always the case with an app you sign up for.

Three Spirit UK
United Kingdom
About 2 years using the app
Orbit replied March 9, 2022

I really appreciate you taking the time to leave a review!! Thanks :) - Emily, Support Lead

February 24, 2022

Overall, the app is good. Support is super responsive. There are a few shortfalls that cause our company not to be able to operate optimally and one might need to consider. 1. When giving away a free product with the order, the free product can not simply be added to the cart automatically. The shopper needs to see a popup in the shopping cart/checkout where they need to click add to cart or a skip button. It looks sort of like an add, so I might think as a shopper just to close that window. In addition, that popup does not always show up. The developer recognizes this problem and has no way around either issue. I no longer offer free products with orders, because I received too many emails and phone calls from customers that complained that they didn't get the free gift with the order which is because of these issues. 2. You can not use this product together with one time coupons from Shopify. Sometimes, we like to compensate customers for order issues with a one time coupon. Also, we like to reward customers for some task that perform with a one time coupon and we will not be able to do this with this product. Other than these 2 issues, the product has worked well.

Rhinestone Jewelry Corporation
United States
Almost 2 years using the app
Orbit replied February 28, 2022

Thanks so much for this review! I really appreciate you taking the time to share this feedback. I will be discussing it internally with our product team. -Emily, Support Lead

December 7, 2021

Customer Service (James this time) is really quick and helpful. The app is easy to use and we can find a solution to any challenge that might arise. Only downside is using a Shopify Code and USO at the same time.

United States
About 3 years using the app
Orbit replied December 8, 2021

Thank you so much for this review! We are a bit bound by Shopify limitations when it comes to combining discount codes, but I really appreciate this feedback and will be passing it along to my team. - Emily, Support Lead

Edited December 5, 2021

The App works great and I enjoy the features and ability to offer many discounts at once, and the support is amazing, but for me it ends up costing ALOT as you pay $1 every time someone takes up an offer. Can't find another app which does all of these offers are once though, but I'm just not sure paying hundreds of dollars a month is worth it?

Mountain Dreads
About 1 year using the app
Orbit replied December 3, 2021

Hi there! Our billing is a usage-based pricing model. This means that you’re only paying for the orders using discounts from our app. So while it can be higher in the busier months, you’re never paying for something you don’t use.

For context, we did an analysis of all our users and what they were paying with our previous subscription model, and found that the majority of merchants were paying more on months they had slower sales, like January. We wanted to change to a model that had the merchant’s best interest in mind.

I have sent you an email to chat more in depth about this. I appreciate your feedback! - Emily, Support Lead