Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse discount offerings, including bulk buy and BOGO deals. It's praised for seamless integration with stores and reliable operation over the years. The support team is often commended for their swift and efficient service. Merchants value its flexibility in creating various promotion rules and running them without scripts or promo codes. It's recognized for boosting conversions and enhancing sale event experiences.

January 22, 2017

An amazing app and an amazing support! I truly recommend it!

Dealcravings
Canada
24 days using the app
August 25, 2022

Support is fast response, almost one day can fix and find out the issues. Things will go well after their fix.

HELLOLULU LIVING SOLUTIONS.
Hong Kong SAR
24 days using the app
Orbit replied August 26, 2022

Thanks for the great review!! I'm glad you had such a good experience :) - Emily, Head of Support

Edited December 5, 2021

The App works great and I enjoy the features and ability to offer many discounts at once, and the support is amazing, but for me it ends up costing ALOT as you pay $1 every time someone takes up an offer. Can't find another app which does all of these offers are once though, but I'm just not sure paying hundreds of dollars a month is worth it?

Mountain Dreads
Australia
About 1 year using the app
Orbit replied December 3, 2021

Hi there! Our billing is a usage-based pricing model. This means that you’re only paying for the orders using discounts from our app. So while it can be higher in the busier months, you’re never paying for something you don’t use.

For context, we did an analysis of all our users and what they were paying with our previous subscription model, and found that the majority of merchants were paying more on months they had slower sales, like January. We wanted to change to a model that had the merchant’s best interest in mind.

I have sent you an email to chat more in depth about this. I appreciate your feedback! - Emily, Support Lead

December 1, 2022

app really appreciated, great customer service, specially Alex, quick and effective, I can reccomand this service to all ecommerce owner

Trollbeads Italia
Italy
23 days using the app
Orbit replied December 1, 2022

Thank you so much!! I will pass this along to Alex :) - Emily, Head of Support

February 25, 2020

Very satisfied. They helped us customize the local language and the UI. It would be even better if there's price tier based on the features we want to use and we can select what to use because we are interested in only one type of promotion and not using the others at all.

クスミティー 公式オンラインブティック
Japan
About 1 year using the app
August 20, 2020

It just made my store turn slow and prevent customer to add to cart. Every thing used to be ok before but there was a bug now. I have to remove it! :(

BLACKMEOWW
Vietnam
Over 1 year using the app
Orbit replied August 20, 2020

Hi there! We don't see any support requests from your store in our inbox. We'd love to connect and identify the issues you're experiencing - we've sent you a new email to the account owner address on file. Please respond ASAP, thank you!

January 5, 2020

Unfortunately problem wasn't solved therefore, we stopped using this app as much as we would like to utilize on our site.

Suncore Foods Inc.
United States
About 1 year using the app
Orbit replied January 13, 2020

Hi there! According to our ticket history, the issue you’re experiencing is related to a slide-out cart setting in your theme and is easily fixable. We’ve sent you instructions on how to solve this — have a look in your inbox (including spam) and let us know if you have any follow-up questions. Thank you!

February 27, 2017

Great and quick customer service

Article 19 Clothing
United States
22 days using the app
July 3, 2018

Easy to set up, easy to use and the support team very helpful!

Yoco Technologies Pty Ltd
South Africa
22 days using the app
November 28, 2022

I used this app after Shopify's discounts weren't working the way they are supposed to. installed and had 1 tweak I needed fixed. Support helped me within 5 minutes of contacting them on chat.

Akinz
United States
22 days using the app
Orbit replied November 28, 2022

Hi! Thank you so much for this review! I'm glad we were able to help you so promptly during BFCM :) - Emily, Head of Support