The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Update: The customer service is amazing!
I use this app 100% for all of my drop shipping. The support is there when ever that you need it. They work with you no matter what the issue is. I used the online chat a lot when I was first starting out. Every work well!
The down fall:
You have to pay close attention to the photos and the variants because some products will show three different colors however in the variants it will just be listed as A so you don't know what color you will get. Also the product descriptions are not very detailed. Some items lack information such as size, color and shapes. Also with the prices that they offer it is very hard to make a well size profit. Some times you can find items on other sites for half of the cost of what "our" price is.
I love this app. Mostly because of the customer service and the support that you receive. However there is TONS of room for improvement. Hope this information can help some of you!
We are glad that despite of improvement needed on the platform, you are still loving the app. Rest assured that we are doing our best to improve our service and that's our main focus. Hence, why we are providing outstanding customer service support during this improvement. Happy Spocket-ing!
Winkeltje van Lynn
The app is still developing, but what makes the app great is the customer service. They will always try to help you with everything. Great team!
Thanks for this review - it's feedback like this that helps us improve! And of course, our dropshippers' needs are a priority for us so we make sure we're able to successfully each and every one of you.
The Opulent Rose
The Spocket team is awesome! My store isn't up & I've just started using the app, so I'm not sure how the products/suppliers are yet. Any question or concern I've had is addressed within minutes mostly by live chat. Sometimes via email. Great people!
We appreciate your kind words and glad you are loving the premium service from customer support team. Rest assured that we are always here to answer any query of yours as quick as possible.
The Shoe Recipe
I did not like their services, they have premium products, which most of the nicer products are premium products and with a paid account at the almost $50 a month mark, you only get to add 25 premium products. You have to pay almost $100 a month just to add premium products. Also, shipping is slow. I placed a test order to see how shipping would be, they still haven't shipped the items out and the order was placed 3 days ago. It is always best to test your suppliers prior to customers placing orders so that way you can work out the kinks. Not happy, so I decided to cancel. You can't just cancel your account, you have to talk to someone and hope they cancel your account. I ended up having to cancel my debit card instead to keep them from being able to charge me. I do not reccommend, try Modalyst instead. They ship faster and are more reasonably priced.
Thanks for dropping us this review! We're always striving to be better and so you letting us know which aspects we are lacking in helps us improve.
On the subject of shipping, we do always suggest that our dropshippers always get products from suppliers who are based in or near the area their target customers are located. Doing this greatly decreases shipping time in most cases.
As mentioned, we would love to know how we can be better and perhaps bring you back as a customer. Someone from the Support team will be in touch with you soon!
Spocket offers amazing possibilities, and very helpful crew! Looking forward to use it every day! Love it!
Thank you for being amazing with Spocket! We're looking forward to assisting you every day as we grow together in this business! Appreciate the love!
En Route Passports
Spocket is spot on! No auto-bot generic support via chat! Quick, quality responses to questions about processing and shipping times for drop ship product in the US. I wasted time clicking around on other competitor websites. I'm new at this, so having a real person respond was very reassuring. The rep even helped me find products that I was looking for by sending me direct links. My only regret is that I didn't start with Spocket first!
We're truly happy to hear that we're able to assist you with your questions right away. We look forward to partner with you in your success!
Can You Teach Me That?
The customer support is spot on for Spocket, and the product selection is actually so awesome now compared to their early beginnings. I can't wait to get started!
We're very happy that you are satisfied with our support! Rest assured that we will keep being awesome and that you can always count on us!
I started an online Department Store and any small business owner or start-up knows how much time and effort it takes. One of the last things I wanted to do was start writing my own product descriptions (it takes a lot of time), and finding quality products to list can seem overwhelming. While Spocket does have products with minimal descriptions (some people prefer it), they also value your time and know you can use all the help you can get. They've created personalized collections for me that are tailored to my page and style. The customer service and assistance alone is worth any subscription cost. I'm glad I decided to stick with Spocket and see what they have to offer. I don't think you'll be disappointed either.
Thanks for this insightful feedback! We're glad you think we're worth every penny. We made sure that dropshippers can set-up their businesses smoothly and easily so they can start operations fast. And while we do agree that writing your own product descriptions do take time, we let you get creative with it so your products can have high visibility on search engines. In any case, our customer support team is always ready and happy to chat with everyone!
The application is very easy to use - upon signing up, I was able to navigate the platform with ease and start adding products to my Shopify store. I also enjoyed the variety and quality of the products that the application provides retailers.
We’re glad you loved our app! We'll make sure that we’re here to help and we'll be on boarding more suppliers with more great products so please stay tuned to see the new items!
Building Biz go Big
Love the app. US Products are nice to add to your store. US Products are nice to add to your store.
We are glad to hear you love Spocket. We will have more exciting products to come so please stay tuned. You will surely love them!