Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this dropshipping platform for its ability to filter products from U.S. and EU suppliers, reducing shipping times and improving customer satisfaction. The app's seamless integration with major e-commerce systems, curated selection of high-quality products, and effective inventory management are also appreciated. Many praise the customer support team for their responsiveness and professionalism. The platform is valued for its focus on quality, ease of use, and exceptional customer service.

July 25, 2023

I didn't even know what dropshipping was until now. This app has been super user friendly, easy to navigate, helpful, and full of great products. They also have a really friendly, helpful support team.

cbvariety
United States
About 2 months using the app
Spocket replied July 28, 2023

Thanks for your feedback! It gives us much pleasure to know that you love Spocket service and our products. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

November 20, 2023

I have cancelled my membership before my trial ends but they still charged me unexpected cost $99.99 twice and a total of $199.98.

The Shopee House
United States
9 months using the app
Spocket replied November 22, 2023

Hi The Shopee House! Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concerns. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby

November 24, 2023

Very helpful and patient staff. Easy to use, great product selection, low prices and great support! Spencer was especially helpful. Patiently answering all my questions and editing my account.

Glitter & Honey
United States
1 day using the app
Spocket replied November 28, 2023

Hello Glitter & Honey! Perfect! We are thrilled that you loved your experience, especially with our customer support service. We’ll make sure that Spencer receives your feedback. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

October 24, 2023

Spocket is one of the most best apps I have ever used! Highly recommended!

Costine
United States
3 months using the app
Spocket replied October 29, 2023

Hello Costine! Thanks for your kind words. We are glad you like your experience. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

September 21, 2023

I was still on my introductory trial period to Spocket. I had some specific questions about one of the suppliers. Janela in Customer Service was very helpful being the bridge between me and the supplier and we got the answers we needed from the supplier. Thanks to Janela and the team for their courteous and professional assistance!

My Store
Canada
2 months using the app
Spocket replied September 22, 2023

Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Janela receives your feedback. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

May 10, 2024

THE BEST APP EVER!!

Zee Gadget
Romania
3 minutes using the app
Spocket replied May 14, 2024

Hi Zee Gadget!

Thanks for leaving us such a wonderful review. It gives us much pleasure to know that you love the app. Your kind words encourage us to continue doing our best.

Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

November 9, 2023

It has been a bumpy ride, however, we'll get there! Big Shout OUT to Lorena who was excellent in her customer service helping me to navigate the shop!

My Store
United States
2 days using the app
Spocket replied November 12, 2023

Hello sweetlittlebug.com! Awesome! It is great you have decided to consider Spocket as your supplier. We are glad Lorena was able to help you with your concern professionally. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

November 1, 2023

Spocket kind of just did everything for me. I'm totally new at this and I immediately felt at ease and confident with the smooth experience I have had with Spocket!

My Store
United States
13 days using the app
Spocket replied November 4, 2023

Hello there! Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

January 29, 2024

They take money after you’ve cancelled a subscription beware!!!

Yours and Miine
Australia
About 1 hour using the app
Spocket replied January 31, 2024

Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby

Edited June 19, 2023

Rohini helped me in every possible way, spocket Products has truly exceeded my expectations with their exceptional quality and innovative designs. I recently purchased their product and cant be more happier

earthasana
India
6 months using the app
Spocket replied June 19, 2023

That's great to hear! We are glad that Rohini was able to resolve your inquiry efficiently. It also gives us much pleasure to know that you love Spocket and our products. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail