Reviews (6,442)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its selection of quality products from reliable US and EU suppliers, which ensures fast shipping. They appreciate the user-friendly interface that integrates smoothly with platforms like Shopify and WooCommerce and commend the responsive customer support. Features like sample ordering, automated order fulfillment, and educational resources are also highlighted. Additionally, the app supports custom branding options through some suppliers, enhancing the customer unboxing experience. Merchants benefit from a diverse product range, low startup costs, and scalability without the need for inventory management.

February 15, 2020

esta bien ,voy a probar.tiene muchos productos que parecen de calidad. es lo que estaba buscando para mi tienda.

labellalatina.com
Spain
17 days using the app
Spocket replied February 18, 2020

¡Excelente! Definitivamente no decepcionaremos y podemos asegurarle que todos los artículos en nuestro catálogo son de calidad. ¡Háganos saber cómo va su búsqueda!

August 19, 2017

This app allows you to find awesome products from amazing sellers but for some reason it won't allow me to access my import list, everything loads EXCEPT my import list where I push the items to my shop.

Saucy Af
United States
26 days using the app
Edited August 21, 2023

***UPDATE***
PLEASE READ BEFORE ADDING PRODUCTS TO YOUR STORE!
GREEN GAI, GREEN ANDROMACHE & GOLD ANGEL

These are the the suppliers I reached out to regarding their products and have not heard a response it’s been 3-4 days . This is very bad for business!

Lack of response is very unprofessional.Timely and clear communication is crucial for a positive supplier-customer relationship. If my customer has a question and I cannot get a response from a supplier that is very frustrating.

I thought Spocket was a good choice for me because the customer service was good. The products are good quality. The prices were on the high end though but I wanted to take a chance just because the platform was so easy to use. I see a lot of good reviews for Spocket but I don’t know how. If these suppliers do not reply back.

Spiritually Connected
United States
22 days using the app
Spocket replied August 18, 2023

Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Edrielle. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

August 10, 2020

So far pretty good! Would like to see bigger selection for pet supplies in future but otherwise site is decent!

CAN/USA Pet Supplies
Canada
17 days using the app
Spocket replied August 10, 2020

Glad you are having a good experience so far! We're looking forward to making it great for you! Thanks for the suggestion! Our supplier operations team is continuously adding more and more suppliers everyday so you can expect that the selections will get bigger in time. Appreciate you being with us!

January 17, 2023

Just now learning how to use this app and shopify but the tutorials and the userface is very easy to operate and pleasing to my eyes.

AllForYou
United States
17 days using the app
Spocket replied January 18, 2023

Your feedback is greatly appreciated because it motivates us to do even better. We will, rest assured! Thank you for making use of Spocket! - Irene

March 15, 2021

I do not recommend this app or this company at all. After going with their $99 a month plan and importing a large slew of products, I realized that 90% of my products had absolutely outrageous shipping costs (even if they were shipping from the USA), while others were shipping from outside countries with even more ridiculous shipping cost and delivery times ranging from 15-30 days if not longer. After cancelling my membership with Spocket, I immediately lost access to all of my products (which makes sense, but what doesn't make sense is the fact that I cancelled my membership shortly after being charged for it, then lost all of my access without ever receiving a refund - I've since asked Spocket for a refund and am awaiting their response). I only received one order of Spocket products, and this order was COMPLETELY mishandled causing severe issues and frustration with the customer. Not only did it take seven days just to ship the item in the first place, but once it was shipped, it then took another week or so and ended up in Texas when the shipping address for the customer was CLEARLY in Oregon. Now since my account is cancelled, I'm unable to submit order inquiries and try to resolve the situation with my customer. I will not be using Spocket again, ever.

Retail Stallion
United States
21 days using the app
Spocket replied March 17, 2021

We're sorry to hear about your experience but thank you for letting us know about your feedback! Your feedback is very important to us as we use it to further improve our platform. We apologize if there was any misunderstanding about our process. We would be more than happy to clarify or help regarding any changes to your account. Please feel free to reach out to us as well via support@spocket.co and we'll gladly assist you.

May 31, 2020

Really easy to use. Added few items to my store. Lots of little gifts and overall good App would recommend the trial

Rakhr@market
Canada
16 days using the app
Spocket replied May 31, 2020

Thanks for the recommendation! Glad you found our app to be easy to use. We appreciate you trying us out! We wish you the best on your business. Please feel free to contact us at support@spocket.co in case you have any questions or need any assistance.

February 4, 2020

I really like using this app, as a new entrant in the dropshipping business, the app is helping a lot.

VWoman
South Africa
16 days using the app
Spocket replied February 6, 2020

Our platform is definitely friendly and welcoming to beginners, so we can assure you that using it will be smooth for you. In any case, should you have questions, our Support team would be more than glad to help you out!

Edited May 29, 2018

So buggy, getting errors all the time, the products are over priced, a 3$ top is actually priced at 29$, pathetic.

Pathetic and time waste.

Shopliftersbay
United States
21 days using the app
Spocket replied September 11, 2024

I’m sorry to hear about your dissatisfaction with our app. We’re reviewing our pricing and support options to better meet our users' needs. Your feedback is important, and we will work to improve our service. - Eleanor

October 14, 2023

This app is so terrible its steals at any opportunity there is I started a trial and deleted the app
Couple days ago I get charged 53eur and they refused any refund please never never never install you have better apps I didn't even have the app installed straight up robbery

Mytrendy
Portugal
20 days using the app
Spocket replied October 15, 2023

Thank you for your feedback Mytrendy! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!- Abby