Reviews (6,823)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its curated selection of high-quality products from US and EU suppliers, ensuring faster shipping and better quality control. The user-friendly interface facilitates efficient store management and product discovery, with seamless integration into major e-commerce platforms. Features like responsive customer support, sample ordering, branded invoicing, and automated order fulfillment are highlighted. The diverse product range and educational resources are also valued for optimizing dropshipping operations.
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I would recomend to those who are willing to make a living for themselves and bless others through sharing this platform
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the platform and see the value in it. Your recommendation means a lot, and we appreciate your support in helping others discover the opportunities available here. Together, we can make a positive impact! - Eleanor
Spocket is easy to work through for first time business owners interested in dropshipping. The customer service support and tech team are very helpful and prompt with responses and solutions.
Thank you so much for your kind words! We’re thrilled to hear that Spocket has been easy to navigate for you as a first-time business owner. Our team is dedicated to providing excellent support, and it’s wonderful to know that our customer service and tech team have made a positive impact on your experience. If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help you succeed! - Eleanor
Huge variety of great products with respectable margins. Adding them to my store has been super easy.
I'm a fan.
We're thrilled to hear that you're a fan of our products and that adding them to your store has been a breeze! We strive to offer a diverse range of high-quality products with competitive margins, and it's amazing to know that we've been able to meet your needs. - Erwin
So I had to change My last review I had tried to cancel my subscription but the money was still being taken I had made several attempts to contact support but to no resolution.
Within less than 24hrs Russel had personally rang me and resolved the matter which was unexpected and nice to actually speak to someone about this matter.
So based on my direct contact with this company I would highly recommend them.
Thanks for you help .....
We're grateful for your kind words about our customer service team. We know that we're not perfect, but we strive to make things right when things go wrong, and it sounds like Russell did just that for you. - Erwin
5 Big Stars! Ease of Use, sign-up, kick-back....Enjoy!
Wow, thank you for the amazing review and the 5 big stars! We’re delighted to hear that you find the ease of use, sign-up process, and overall experience enjoyable. Your satisfaction is our top priority, and we’re thrilled to know we’re hitting the mark. If you have any more feedback or need assistance, feel free to reach out. Enjoy! - Eleanor
I like the variety of items available. Fast shipping options. Easy platform to use for the most part. Easy bulk editing. The integration with Shopify is seamless. Most of all I enjoy the customer service, especially mark he was so helpful and patient.
Aww, thank you so much for your kind words about Mark from our customer support team! We're thrilled to hear that he was able to provide you with the help and assistance you needed in a timely and patient manner. We're proud to have team members like Mark who truly go above and beyond to ensure our customers have a positive experience with Spocket. We'll be sure to pass along your gratitude to Mark, and we appreciate you taking the time to share your feedback with us! If you have any further questions or need help in the future, please don't hesitate to reach out - we're always here for you. - Erwin
Regarding Jubilee
This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date.
1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty).
2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line.
FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices.
I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket.
What’s Next: You now have 24 hours to
RESOLVE my issues. Or my next correspondence will be…
1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify.
2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify.
3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews.
I will post a review weekly or even DAILY until this is resolved.
Please resolve my issue NOW!
We’re truly sorry to hear that your issues remain unresolved despite your previous interaction with our team. This is not the experience we aim to provide, and we understand your frustration. Please contact us directly
great!
Thank you for the great feedback! We’re so glad you’re enjoying your experience. If there’s anything else we can do for you, just let us know! - Eleanor
Quick and easy love it
Thank you for your awesome feedback! We’re so glad to hear that you found everything quick and easy to use. If you have any suggestions or need assistance, just let us know. Enjoy! - Eleanor
I love the variety of products Spocket offers and the different options available for drop shipping.
Thank you so much for your fantastic feedback! We’re thrilled to hear that you love the variety of products and the drop shipping options available on Spocket. Our goal is to provide a diverse range of high-quality products to meet all your needs. If you have any questions or need further assistance, don’t hesitate to reach out. We’re here to support you and make your experience as smooth as possible! - Eleanor