Reviews (5,408)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this dropshipping platform for its ability to filter products from US and EU suppliers, reducing shipping times and improving customer satisfaction. The seamless integration with major e-commerce systems and multi-channel selling capabilities are appreciated. Merchants value the wide selection of quality products and efficient order and inventory management features. The customer support team is often praised for their prompt and effective service.

January 20, 2024

Nice

Inzora Group (USA)
India
9 days using the app
Spocket replied January 22, 2024

Hi Inzora Group !
Thank you for taking the time to share your feedback with Spocket. We value your input and encourage you to let us know more details about your experience with us. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

June 25, 2023

I just signed up for the free trial of the Empire Plan subscription and I think it's going to be a long partnership with Spocket. The platform is well established and user friendly plus I had a quick response from Spencer from the support team for the first glitch I encountered. He knows what he's saying and accommodated all my queries with ease. Thank you Spencer.
Keep up the good customer service.

UbeBlue
Philippines
25 days using the app
Spocket replied June 25, 2023

Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Spencer receives feedback. Welcome to Spocket! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

August 11, 2023

If the supplier says processing time is 1 day then I expect it to be just that. My order has been sitting in processing since 7/28/23. Spocket can't even reach the vendor. My customer contacted me today and asked about the refund since the order was never shipped. I had to refund her out of my own pocket. They also promised me a free month of service twice. Never ever received the free month either. Support is respectful, but delivery could use work. I have decided to cancel services overall.

Sassy Image
United States
7 months using the app
Spocket replied August 14, 2023

Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail

August 21, 2023

They are really great, very responsive and knowledgeable. I am very new at this and have a lot of questions, needed some direction and the process was so much easier than it would have been. This saved me a ton of time and energy having them available! Shout out to Leah, Ria and Kim! You are in great hands working with Spocket!

Broadway Cleaning
United States
About 1 month using the app
Spocket replied August 23, 2023

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our Customer Support team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

July 2, 2023

Great products! Easy to use once you have an understanding. It took me a while but very convenient.

Longevity Inc
United States
5 months using the app
Spocket replied July 3, 2023

Thanks for the awesome feedback! It's part of our goal to continue to empower you toward success. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co Have a great day! 😊 - Abigail

January 23, 2024

Nice

Fellestia
Cyprus
3 months using the app
Spocket replied January 25, 2024

Hi Fellestia!
Thank you for posting a review! We would love to know how can we deliver a better experience next time. We would like the opportunity to talk and investigate your feedback further. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

October 25, 2023

Being a beginner I am finding the platform easy to use and helpful.

MR Boutique
Canada
5 months using the app
Spocket replied October 28, 2023

Hi MR Boutique! Thanks for leaving us such a wonderful review. We are glad you find the service useful. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

Edited October 27, 2023

It is a powerfull app that help us fast and easy to start our store. I could not do it that fast wtihout Spocket!!

Thanks everybody for the support specially to Lorena.

Multi Broker SHOP
Honduras
About 2 months using the app
Spocket replied October 29, 2023

Hi Multi Broker SHOP! Fantastic! We are glad you love the experience and Lorena was able to help you with your concern upon reaching out to us. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

October 21, 2023

Have found great products at amazing prices. It's super easy to import to yout online store.

TRNDY NEST
United States
4 months using the app
Spocket replied October 25, 2023

Hello TRNDY NEST! Thanks for your feedback! We appreciate you recommending Spocket. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby

June 21, 2023

awesome products, I love the fact that the products price settings has been made already. Easy to transport to my shopify account. I simply love spocket

Glamourchic LLC
United States
About 2 months using the app
Spocket replied June 24, 2023

Perfect! We are happy to know that you like the product selection. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail