Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving automation features, seamless integration with Shopify and various shipping providers, and its ability to handle large volumes of orders. They appreciate the automatic dispatching and tracking number updates for customers. The app's user-friendly interface, easy setup, and customization options are also praised. Many commend the responsive and supportive customer service, noting the app's role in reducing shipping errors and improving customer service through accurate tracking information.

May 4, 2018

Such a useful program for shipping labels. Fast easy and efficient. The customer service is even better and always extremely helpful! Will continue to use. Very happy customer 5/5!

3 months using the app
June 20, 2021

We have recently changed to a Shopify website, using Starshipit to connect with our couriers. We have had few initial, inevitable hitches as we set up but found the staff to be super helpful and supportive. It is easy to use and navigate and is saving us so much time because of the automation. Thank you Starshipit. - Whittle Waxes team

Whittle Waxes
3 months using the app
April 4, 2018

All the team at StarShipIT are always so helpful. The set up process is completed for you and staff is always on hand to quickly help with any issues or questions to do with the App. I would definitely recommend this App if you are looking for faster ways to package your parcels with very efficient help, always!

With Jean
3 months using the app
March 21, 2023

Moving over to Starshipit has been seamless for our business. Integration with Shopify and our shipping carriers has made getting orders out so much easier. I have found the customer service team to be incredibly helpful, fixing any issues in a timely and easy to explain way.

Libby Haines Art
About 1 month using the app
Starshipit replied March 21, 2023

Thank you so much for posting this feedback, we're happy you are finding the app helpful, we love helping retailers! We're here for you if you ever get stuck :)

August 31, 2020

Super simple to use on a day-to-day basis.
We have rules set up to automatically use 3 couriers and multiple services, the support to set it up was first class and being based in NZ and the UK made it pretty much 24 hour cover.
No hesitation in recommending this app.

Peaceful Hooligan
United Kingdom
3 months using the app
Edited February 23, 2020

Starshipit have been great to deal with, as we have migrated over from Shippit. They are better value and the team and support have been incredible. Can highly recommend, and we haven't even utilised all the functionality yet.

O'Neill Australia
3 months using the app
Starshipit replied April 1, 2020

Thanks so much for the positive feedback - we're glad you're getting a lot of value out of our app. Wait until you start using everything the app has to offer! If you ever have any questions or further feedback, we love to talk directly to our customers; you can email us on support@starshipit.com. Have a great day!

October 9, 2018

This app is amazing, wish we had known about it from the beginning. It's saved us hours and hours of time. Not having to manually enter peoples addresses and weights into AusPost or Fastway etc... Fantastic to see an app developer that works with Australian and New Zealand couriers - finally! The new update that just came out has made the system super user friendly and easy to use. The customer support is awesome as well. Couldn't recommend this app more. Thanks!

Vitality and Wellness
3 months using the app
February 20, 2017

Great app love it! It saves us hours per day.
The support has been extra helpful to get us all up and running in on time!

Core Trainer
3 months using the app
May 10, 2020

Urban Plant Growers uses StarShipIT as the hub for all of our outwards logistics. It was really easy to set up and the team was incredibly helpful with any questions that I had! The rules that you can add in make it easy to choose courier and select the ones with the best rates for each type of package - saving us time and money.

Would highly recommend.

Urban Plant Growers
2 months using the app
Starshipit replied June 17, 2020

Hi Urban Plant Growers - thanks for the glowing feedback, we appreciate it. We're glad to hear that the app is making your fulfilment processes faster and easier - and that it's saving you money in the process! If you ever have any problems or questions, please don't hesitate to let us know at support@starshipit.com. Thanks!

April 10, 2020

This app is amazing! It does what it's suppose to, and makes fulfilment very easy. Also comes with exceptional customer support! Highly recommend.

New Zealand
2 months using the app
Starshipit replied May 3, 2020

Hi there - thanks so much for the feedback. We're really glad our product is helping to improve your fulfilment processes. If you do have any problems or questions in the future, please don't hesitate to drop our support team an email at support@starshipit.com. Thanks!