Overall rating
4.2
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, time-saving features, and seamless integration with various platforms and shipping providers. It's praised for handling high volumes of orders, offering customization options, and providing automatic tracking numbers. The app's customer service is noted for its quick response and helpfulness. It has also been beneficial in reducing delivery errors, offering live shipping rates, and boosting sales.

July 8, 2021

Great shipping resource, very time efficient and the team has been so helpful with all questions. Alexa & Ashlee have been a great help!

Velvet Canyon
Australia
4 months using the app
May 4, 2018

Such a useful program for shipping labels. Fast easy and efficient. The customer service is even better and always extremely helpful! Will continue to use. Very happy customer 5/5!

Thequickflick
Australia
3 months using the app
February 19, 2017

Great app! Very useful for us and quite easy too. The team is very reactive and always trying to help which is very valuable!

France Gourmet
Australia
About 6 years using the app
April 6, 2016

Good system, has saved us a lot of time in order processing.

Thank you,
George

George Willy
Hong Kong SAR
About 6 years using the app
June 20, 2021

We have recently changed to a Shopify website, using Starshipit to connect with our couriers. We have had few initial, inevitable hitches as we set up but found the staff to be super helpful and supportive. It is easy to use and navigate and is saving us so much time because of the automation. Thank you Starshipit. - Whittle Waxes team

Whittle Waxes
Australia
3 months using the app
April 4, 2018

All the team at StarShipIT are always so helpful. The set up process is completed for you and staff is always on hand to quickly help with any issues or questions to do with the App. I would definitely recommend this App if you are looking for faster ways to package your parcels with very efficient help, always!

With Jean
Australia
3 months using the app
Edited February 23, 2020

Starshipit have been great to deal with, as we have migrated over from Shippit. They are better value and the team and support have been incredible. Can highly recommend, and we haven't even utilised all the functionality yet.

O'Neill Australia
Australia
3 months using the app
Starshipit replied April 1, 2020

Thanks so much for the positive feedback - we're glad you're getting a lot of value out of our app. Wait until you start using everything the app has to offer! If you ever have any questions or further feedback, we love to talk directly to our customers; you can email us on support@starshipit.com. Have a great day!

October 9, 2018

This app is amazing, wish we had known about it from the beginning. It's saved us hours and hours of time. Not having to manually enter peoples addresses and weights into AusPost or Fastway etc... Fantastic to see an app developer that works with Australian and New Zealand couriers - finally! The new update that just came out has made the system super user friendly and easy to use. The customer support is awesome as well. Couldn't recommend this app more. Thanks!

Vitality and Wellness
Australia
3 months using the app
May 10, 2020

Urban Plant Growers uses StarShipIT as the hub for all of our outwards logistics. It was really easy to set up and the team was incredibly helpful with any questions that I had! The rules that you can add in make it easy to choose courier and select the ones with the best rates for each type of package - saving us time and money.

Would highly recommend.

Urban Plant Growers
Australia
2 months using the app
Starshipit replied June 17, 2020

Hi Urban Plant Growers - thanks for the glowing feedback, we appreciate it. We're glad to hear that the app is making your fulfilment processes faster and easier - and that it's saving you money in the process! If you ever have any problems or questions, please don't hesitate to let us know at support@starshipit.com. Thanks!

February 8, 2018

We are very happy with this app. It has saved us a lot of time and money by transferring all of our orders from shopify to starshipit. I must admit when I first installed the app there was issues with printing the label formats correctly and sometimes there is an error with manifesting however, the team is very helpful and will look into the issue and help you promptly. I have found Neeraja to be very professional and she has exceeded our expectations with her willingness and problem solving skills to help us navigate our way through starshipit. We now use this app efficiently with no problems and it is super important to have when you are scaling up your business.

Unicorn Superfoods
Australia
2 months using the app