Reviews (184)

Overall rating
4.1
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its time-saving automation features, ease of use, and seamless integration with various platforms and shipping providers. They find automatic dispatching and tracking number sending particularly useful. The app's customer service is praised for its efficiency. Merchants report fewer delivery errors and improved shipping logistics. Features like handling high volumes of orders, providing live shipping rates, bulk label printing, and order detail editing are also highlighted. The app has helped streamline shipping processes, boost sales, and enhance customer service.

August 5, 2021

We were already using another app, but we started exporting and Starshipit has the best international courier integration. We were supported the entire way, were able to actually speak to the technical department every time we had an issue and I can't speak highly enough about how good an experience it was. Do yourself a favour ! use this app!

Saffron Road
Australia
2 months using the app
October 25, 2022

We decided to give StarShipIt a go to simplify the process of printing labels than how we were doing it previously. From integration to helping with any questions along the way and giving us a longer trial period to get our heads around how the programme worked, Nikita McCarthy has gone above and beyond. We have used StarShipIt for a couple of weeks now and it is so easy to use and saves us so much time.

Ambra Spirits
Australia
2 months using the app
Starshipit replied November 29, 2022

Thanks so much for your review - We're so glad it's been working for you!

January 20, 2020

This app is amazing. Wish we got Starshipit sooner. Saves us so much time and so easy to use. Love how it automatically dispatches and sends tracking to customers. Great training on how to use the app. Fantastic customer service from Anthony, during setup and even weeks after making sure everything was running smoothly. Would definitely recommend anyone that uses both Shopify and Australia Post to get this NOW.

Feather.com.au
Australia
2 months using the app
Starshipit replied April 1, 2020

Hi there - thanks so much for the glowing feedback. We love that our app is saving you loads of time, giving you more time to focus on building your business. I've passed your feedback onto Anthony too; our support team loves hearing that they're doing a good job. If you have any questions, please don't hesitate to contact the team on support@starshipit.com. Have a great day!

June 17, 2021

We've recently moved over to Shopify for our webstore, Fishbowl Inventory for our ERP Program and then chose Starshippit to deal with our couriers. Having this as a package has cut our processing time in half and our customers are getting better tracking information.

Protrek
Australia
2 months using the app
December 19, 2021

Starshipit helps us to achieve higher efficiency in your warehouse, very good in system integrations and fantastic customer supports. Ashlee is our account manager and she is very supportive and help us a lot during intinal set up and integrations etc. and daily support is very responsible too.

SRW
New Zealand
2 months using the app
September 19, 2021

Just wish I'd of used years ago. Life's so easy now. Makes consumer experience so much more professional. No more satchels!

Essenzza Fuss Free Naturals
Australia
2 months using the app
June 9, 2019

We had closed our account after a slight internal miscommunication, after contacting the helpdesk we were able to restore our account very quickly and get back into business. Seth was very good and we are more than happy with the service we received

Burkes Cycles
New Zealand
Over 3 years using the app
Edited June 3, 2019

This app has been the most comprehensive of all the shipping apps we have tried. The wait time for assistance is minimal and the personalised service to help set up our businesses needs has been exceptional. I would highly recommend this app as a useful tool.

MegbyDesign
Australia
About 2 months using the app
June 6, 2019

StarShipIT has provided the perfect solution for connecting my DHL shipping services and creating a very smooth process!

Studio Amelia
Australia
About 2 months using the app
July 25, 2018

Been an immense help in growing our business and automating the systems in place to bulk generate large order quantities daily!
Their support team is always readily available to help with any issues needed!

Lahana Swim Wholesale
Australia
About 3 years using the app