Starshipit shipping automation , 177 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, time-saving features, and seamless integration with various platforms and shipping providers. It's praised for handling high volumes of orders, offering customization options, and providing automatic tracking numbers. The app's customer service is noted for its quick response and helpfulness. It has also been beneficial in reducing delivery errors, offering live shipping rates, and boosting sales.
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Very impressed with this app and the service provided. By a substantial margin the fastest (least mouse clicks needed) way to book in the courier, fulfill item and print labels. Very thankful to have found this product.
Hi there! It's awesome to hear that our software is helping you to get orders out your doors faster and more efficiently. Let us know if you have any questions or problems in the future - support@starshipit.com. Thanks!
This app is easy to use and the staff is responsive and helpful. So far we are happy with it. It will be perfect if the pricing can be more friendly.
The app is creating a lot of manual work on our end due to an important "write back" feature no longer working reliably. Instead of addressing this problem and creating a workaround or developing a solution - their customer service continues to provide me with the same lame answer for several weeks now. First they failed to inform their paying customers that newly implemented limitations by Shopify might cause their software to no longer perform the way it used. This in itself is pretty terrible customer experience. Second they are not interested in working on a solution but keep sending me a copy & paste template advising of all the steps I now need to undertake on my end to fix this issue. Seriously?
Thank you for sharing your feedback. We apologise for any inconvenience. Our customer support team has been notified and are following up with you regarding this matter. Our team are actively working on finding a reliable workaround. We appreciate your patience and understanding.
!!WARNING!! NEW ZEALAND BUSINESSES BEWARE. COUNTLESS SUPPORT CASES, PHONE CALLS AND WELL OVER A HUNDRED SUPPORT EMAILS. DO NOT INSTALL THIS APP!!
Hi there,
Really sorry to hear about your experience. I know the team have reached out and a working on a solution for you.
Thanks,
GL.
StarShipIt is a great app!
We had issues with our first logistics app and when we moved over to StarShipIt the team were very helpful in setting us up and making sure everything ran smoothly.
Since we have been up and running the app has been a breeze to use. No glitches and any question I have had, has been resolved very quickly through support. Highly recommend!
We chose StarShipIt over other shipping apps for the service and support. Scott in particular was always easy to reach on the phone, follow up queries the same day and even do some of the setup for us. As we run two online stores with 5 different dispatch locations, StarShipIt was the all-in-one solution for our business and we highly recommend
Provides us with a complete logistics solution and support team are great. Only thing we need to really make it more efficient is for shopify tags (or custom fields) to be imported into Starshipit data
Hi There! We just wanted to reach out to make sure you knew that Shopify tags is now available with our Shopify enhanced integration. Reach out to support@starshipit.com for more information.
This is an incredible app, we've wasted so much time in the past having to manually enter consignments into StarTrack & Australia Post (cut address info.. paste.. spelling check.. address check.. delayed pause for printout.. repeat), with StarShipIT we can print out dozens of consignments in less than a minute. The time we're saving is just amazing.
Big thanks to Neeraja and the team for all of the support getting us setup, the StarShipIT crew are awesome.
We only use StarShipIT for the rates, as we use other couriers which are not available with StarShipIT, so can't comment on the app itself. Otherwise, the shipping rates work 97% of the time, however, we are still seeing some inconsistencies with rates not returning. Support have been helpful in trying to resolve the issue, and we are currently working together on a fix.
1. does NOT manage partial fulfilments, despite stating otherwise.
2. passes incorrect values to DHL express, resulting in incorrect duty/taxes
3. support is terrible, does not take concerns seriously. advises "we are looking into it"... over a month later "still looking into it"
4. do not use. use a competitor.