We turn transactions into relationships
Popular with businesses in the United States
Seamless workflow: use directly in Shopify admin
Up-to-date tech: works with the latest themes
Rampage Coffee Co.
This app works fairly well for what it's meant for however, there are a few things I do not like about it. I'll start with what I like about it first. Pros: The Recharge customer service team is very responsive and super helpful. I was using a different subscription app previously and was in search for a better one. This one is better than what I was using but I feel that it could still offer more. Customers who are subscribed are able to add other products to a future subscription order as a one-time purchase, so that the added product is only added to one order and not all future orders. This is something the previous app I was using did not offer. Cons: There is no pickup option so that local customers can subscribe to my products and pick up their order, so I had to build a work-around. If you use the Recharge check-out there is an option to add notes to customers subscriptions that will show on future orders however, if you use the Shopify check-out this option does not exist. I find this extremely inconvenient if you need to leave a note on the customer's next order, or on all future orders - you can't. I use to use a different subscription app and decided to switch to Recharge. The migration went fairly smooth however, I kept finding several orders that randomly had free shipping and no one seemed to know how or why. I believe this issue has finally been resolved and must have had something to do with the migration I hope. When I have a store wide sale, I use an app that changes/discounts the prices of all of my products. If someone were to subscribe during a sale, all of their future orders will reflect the sale discount, as well as my subscription discount that I offer. So my team has to go through new subscriptions after every sale and adjust the prices. I believe this could be resolved by using a discount code for my sales rather than changing all of my prices however, I apply different discounts to different products so a discount code with one discount to apply to all orders doesn't really work well for me. If a product goes out of stock on my Shopify store, Recharge doesn't know and customers can still add the items as one-time purchases to future subscription orders. So you have to have a collection of products that are specifically the only products that can be added as one-time purchases, and when one goes out of stock you need to remove it from the collection. I will continue to use this app as I don't think there is a better option right now
Red Stick Spice Company
As a subscription system, the app performs fine. We are always on the hunt for a new system because Recharge's support leaves a lot to be desired. First, do not pay for enhanced support. It is no different from what is built in. When you do finally communicate with support, you will be gaslit approximately 3 times before they acknowledge that the problem exists. "We can't duplicate the problem" "There was nothing attached" "The video example you provided isn't long enough". In between each communication is at least 24 hours. It's exhausting. Most problems I've finally fixed myself using message board info or YouTube videos. Other problems require a developer. However, Recharge's recommended developers never get back in touch. I have one persisting issue that I cannot correct, Recharge refuses to correct and their developers won't acknowledge me. If all you do is sell subscriptions, Recharge is adequate. If you have other products in your store, prepare yourself for ongoing interaction with support.
Compared to other subscription apps, this one is most completed. Their support is amazing and they fixed the translation issues quite quickly. However, I needed to stop using the app and Shopify platform because the new integration with Shopify checkout doesn’t SEPA direct debit, most important payment method in EU. Very unfortunate after all the effort we put into it, but that’s the lack of functionality from Shopify side and not willing to temporarily accept the ReCharge legacy checkout.
ReCharge has some real positives, however it does have some drawbacks. It is not particularly user friendly in the first instance. After working with ReCharge for a while it is now excellent, but it takes a moment to work out the most effective way to use it.
The system is a bit slow to work with, but I'm a fan of the chat customer service function. They're always super fast to respond and clear up my issues, no matter the complexity. Latest, I got amazing assistance from Nevena J. from the customer support team
Swiss Toniq (Darwin Capital sarl)
There are many bugs that cause my customers repeat orders not to go through each month and I can never understand and take ages to try to figure each problem out, I hope this will be improved soon, although the I'm very happy with the customer service
After installing the app, our store encountered theme issues. Recharge helped us out and we found a good solution to the problem. Now, everything runs smoothly.
It has been a really rough ride migrating our store from WordPress to Shopify but the customer support at ReCharge has been a really great help.
Big Island Coffee Roasters
Pretty solid app. We've definitely found it helpful and more user friendly than Bold's recurring billing app. We've been using Recharge for about 18 months and I've witnessed app enhancements and improvements that resolved some pain points we had in the beginning. Their support is also much better than when we first started: faster responses to initial outreach, faster resolution times, more skilled team troubleshooting. They've been doing great the past couple of months. I recently corresponded with Meredith to resolve some issues and to assist with some bulk data updates. She was fast, professional, courteous and just did what was needed quickly and accurately. Keep it up, team! There are some annoying little glitchy things that I wish didn't happen. For example, one-time products added to a subscription order frequently get permanently added to the subscription. But when the next charge tries to process, it can't because the one-time product triggers the out of stock flow and blocks the order from processing. It's also very common that when we create a new page for a one-time product, the page will display the "subscribe & save" button even though it's not even in Recharge's system. The only way we've found to work with it is to add and remove the product from Recharge's product list. Solvable but weird and a bit of a hassle. Overall, I think this is one of the best apps available for managing subscriptions. It's mostly solid with some little quirks and their support has improved greatly.
UPDATE - After leaving this review, I was very quickly contacted by support (Jessie) and she helped resolve the issue completely by end of day. Really appreciate it! Besides this one incident, this app and feature has been a great asset to the business and we'll continue to use it. Thank you! PREVIOUS REVIEW - This app is great if you never update the subscription ruleset. We simply updated it from 10% off to 15% off each shipment and now our existing customers can't update their subscriptions, we're getting errors on our end, losing out on sales, and customer service has been a NIGHTMARE. No urgency, takes days to respond. When they finally did respond, they had us go in and manually update every active subscription in a .CSV file which took over an hour. Meanwhile, I have customers emailing left and right as they can't edit, cancel or change their subscriptions. As soon as they try to, their upcoming order has an error / can't be processed and we lose that sale.