Recharge Subscriptions , 1,732 reviews

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its excellent customer support, seamless Shopify integration, and user-friendly interface. They value its robust features, effective subscription management, and potential to boost recurring revenue. Some suggest improvements in reporting and customization. The new checkout system and migration support are well-received, with a clean look on order confirmation pages noted. Despite slightly high pricing, merchants believe the value justifies the cost.

April 4, 2024

Matt was very professional and helpful. He stuck with me until the problem was fixed.

Redefined Vitamins
United States
Over 6 years using the app
Recharge replied April 8, 2024

We appreciate the review!

Ty Bailey | VP of Services

May 3, 2024

Convenient way to manage subscriptions for customers and increase business opportunities. Customer support has also been great so far!

Maud's Coffee & Tea
United States
Almost 4 years using the app
April 15, 2024

Support was super helpful with multiple issues within the same chat. Very productive support session!

Force of Nature Meats
United States
Over 4 years using the app
Recharge replied April 22, 2024

We are glad to hear about your positive experience!

- Ty Bailey | VP of Services

May 8, 2024

I made a unique request and received impeccable service. Thank you.

8O
United States
Over 3 years using the app
May 1, 2024

Everything about Recharge is a class act. I used them while my business was active, and had a great experience setting up subscriptions and collecting recurring revenue from customers. Very simple and easy to use. I did end up having to close my account and worked with Bryan Nguyen who was a HUGE help and support with getting some charges reversed. It's very rare in the SaaS world to get refunded for anything, and Recharge made me feel like a valued customer by taking care of that for me. All in all, great app, great support. I'll be back if I ever open a product-based business again!

Lagom Body Co.
United States
Over 3 years using the app
April 26, 2024

Our Dev team says: "We have been using Recharge for offering subscriptions on our coffee store for some time now, and I must say we're impressed by the quality of service they provide. The main thing which makes them stand out is their top-notch customer support. I have been personally helped by Nikola C. from the technical support team on several technical issues and I must say he's a pro at what he does! We have recently migrated our store from "Recharge checkout on Shopify" to "Shopify Checkout Integration" and the entire migration and post-migration experience has been smooth because of Nikola and other members of the support team. Not only this, but I have contacted them via live chat and several other email tickets and I have always received blazing-fast responses with practical solutions. The support team is very active when it comes to fulfilling customer's needs, and we are having a great experience over all."

Hermanos Colombian Coffee Roasters
United Kingdom
Almost 4 years using the app
May 9, 2024

Excellent customer service - nice not to talk to a bot!

Market Lane Coffee
Australia
Over 3 years using the app
March 27, 2024

Great support team! Highly responsive and shows great follow-through with any issues.

Grounds & Hounds Coffee Co.
United States
Over 5 years using the app
Recharge replied April 8, 2024

We appreciate the review!

Ty Bailey | VP of Services

March 20, 2024

Our Shopify store have been using Recharge for a long time now, even before I took over as the team's e-coms guy. I've just gotten the Recharge team to switch us to the new checkout system and it's been great, so it's the right time for me to drop a review! It's easier for me to control, and it's a new clean look on our order confirmation pages. Customer service was amazing, thanks to Mariah and team!

Sarnies Coffee Singapore
Singapore
Over 6 years using the app
Recharge replied March 21, 2024

We appreciate you taking the time to leave a review and a shout out to Mariah!

- Ty Bailey | VP of Services

April 19, 2024

Fantastic, really patient and helpful

Westlab
United Kingdom
Over 3 years using the app
Recharge replied April 22, 2024

We appreciate you taking the time to leave a review.

- Ty Bailey | VP of Services