Overall rating Based on 1488 reviews
I like this app. It's helped us get to 800k of subscriptions in under 4 months. Customer service is responsive and willing to help with tweeks as needed.
On the very plus side - the app is relatively easy to use and we like that you can have some recurring and some one-time billing offers. On the 'things to be aware of side' - once installed your thank you page changes so tracking orders, especially with funnels in google, requires some tweaking. We had a problem with this and could not resolve it until the support staff stepped in and fixed it for us - another strong plus for this app/group. Also to be aware of is the abandoned cart feature. While this is free and comes stock with Shopify, once the Recharge app is installed, the stock abandoned cart feature no longer works because your thank you page is off site where this data is collected. The workaround is to install another app that comes with a monthly charge and takes a percentage of the reclaimed orders - not cool. Recharge could develop this and offer it for free - that would be very cool - and smart, but until then we will continue to benefit from the good things this app brings.
The customer support has been excellent. We use Recharge to offer monthly subscriptions for some of the products we sell, and then also offer free shipping on that product only for subscribers.
I think this company is going in the right directions, I would have given it 5 stars, but there are still a few more "abilities" that they are working on. But have been told they are in the works. Customer Service is what has sold us on ReCharge, could not talk to anyone at most other "subscription services"