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We have been a happy user of Sufio for many years BUT BEWARE if you export and collect prepaid duty at checkout they cannot show duty as a separate line on the invoice, but do include it in the total. It has meant we need to find another invoicing app that can handle this.
updated to **** as support did come back with an unsupported fix which will do for now, many thanks
Thank you for your many years with Sufio and for updating your review. We’re sorry this limitation caused disruption to your invoicing workflow, but we’re glad our support team was able to find a workaround that helps for now.
We truly appreciate your patience, understanding, and continued support.
I was able to setup the whole invoicing, template, credit notes and automatic emailing in just about 30 minutes. I was quite stressed about on how to actually integrate an automatic invoicing solution to our Shopify store but Sufio provided the exact solution I needed!
And just the day after, I jumped on a call with an expert from their team to make sure everything was set up correctly and make some small changes.
It has been so simple! Thank you
Thank you so much for sharing your experience with us! 🌟
We're so glad to hear that setting up Sufio was smooth and straightforward, and that we could help make the invoicing process feel easier from the start.
Thank you again for your lovely feedback and for choosing Sufio. We truly appreciate your support!
We’ve been using this app for years now on two of our Shopify stores. The support is excellent and prompt, making it a valuable tool for our business. I recommend this to anyone who needs a good invoice app.
We really appreciate your loyalty over the years! It’s great to hear that Sufio has been useful across both of your Shopify stores and that our team has provided the prompt support you need. Thank you for recommending us 🙌
Sufio is a great tool and with great support team. Djimi was very helpful.
Thank you for your kind words! We’re really happy to hear you’ve had a great experience with Sufio and our support team. We’ll make sure to pass your feedback on to Djimi — he’ll be glad to know his help was appreciated!
Can't edit invoice templates for different countries haha
Hi there,
While Sufio doesn’t support completely separate invoice templates for each country, invoice content can be customised based on the customer’s country and other conditions.
For your store, our team has worked with you to implement the country-specific setup you needed, including reverse-charge wording for EU customers outside Germany, billing address adjustments, and HS code display.
We’re glad we were able to get these requirements resolved and that you later confirmed everything was working as expected.
Very good app to help with invoice generation. Plenty of customization options, fair pricing and friendly and competent customer support from Sebastian when anything doesn't work perfectly. Will definitely stay!
Thank you so much for your kind review! We’re very happy to hear that Sufio is helping with your invoice generation and that you’re enjoying the customisation options.
Sebastian will be delighted to know his support was helpful. We truly appreciate your trust and are glad to have you with us!
han sido mi verdadera salvación. He pasado muchisimo tiempo perdido buscando alternativas para hacer mi facturación, que era algo compleja en españa. Pero su equipo ha preparado flujos customizados para mi y me han ahorrado decenas de horas semanales de trabajo.
Mil gracias!
¡Muchísimas gracias por compartir tu experiencia!
Nos alegra muchísimo saber que Sufio y nuestro equipo han podido ayudarte a simplificar un proceso de facturación tan complejo y, sobre todo, ahorrarte tantas horas de trabajo cada semana.
Ha sido un placer preparar esos flujos personalizados para adaptarlos a las necesidades de tu negocio en España. ¡Gracias de nuevo por confiar en Sufio y por tus palabras tan amables!
Great app with top-class support. The team went above and beyond to understand our use case and ensure everything worked exactly as we needed. Special thanks to Sebastian, our customer support advisor, for being so accommodating and helpful throughout. Highly recommended!
Thank you for your kind review and recommendation!
We’re very pleased to hear that Sufio met your needs and that our team was able to support your specific setup.
We’ll be sure to pass your feedback on to Sebastian. He’ll be happy to know his help was appreciated.
Guter Support, schnell und freundlich Umsetzung. Rechnungsstellung funktioniert gut. Einfach Einrichtung. CSV Export möglich. Wir sind sehr zufrieden
Vielen Dank für das tolle Feedback! Es freut uns sehr, dass sowohl die Einrichtung als auch die Rechnungsstellung und der CSV-Export für Sie gut funktionieren. Besonders schön zu hören, dass Sie auch mit unserem Support zufrieden sind!
While many features of this app are effective, the Peppol integration is currently impractical. Specifically, the inability to pull VAT numbers directly from the order page makes generating Peppol-compliant e-invoices nearly impossible. Since compliance requires the invoice to originate from a webshop order, the current workflow is highly inconvenient and results in a high failure rate that is only discovered after the fact.
Thank you for taking the time to share this. We're genuinely sorry the Peppol workflow has let you down. You've pointed at something real, though the underlying constraint sits with Shopify's API: the VAT number captured in your Shopify admin isn't exposed in any API data, which is why no third-party app, Sufio included, can see it, sync it, or display it on an invoice.
We're acutely aware of this limitation because we take compliance seriously. Sufio has actually offered ways around it from the very beginning of the app, to make sure we offer compliant-ready invoices. Capturing, validating, storing and displaying VAT numbers automatically is a feature offered well before Shopify introduced their own solution.
Depending on how your store is set up, there's a good chance we can materially reduce the failure rate you're describing. I personally reviewed our conversations and didn't see you reaching out to us directly to address this. I'd love to walk through your specific setup with you—could you drop me a line at support@sufio.com? Happy to dig in. (Djimi, Head of Support)
