Reviews (439)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app essential for streamlining invoicing, especially for B2B. It integrates well with Shopify, offering extensive customization like invoice templates and multi-language support. Features like automated invoices and tax compliance are highly valued. The app is user-friendly with a clean interface, supporting accounting workflows. Customer support is consistently praised for being fast and solution-oriented, making merchants feel valued and supported.
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Sufio has been an incredible application. The customer service is outstanding, and a special mention to Lewis, who has kindly helped us build workflows that have greatly streamlined our processes and added real efficiency. His support has made the experience with the platform even better!
Thank you for such a wonderful review!
We’re delighted to hear that Sufio has become a valuable part of your workflow and that our support helped make things smoother and more efficient. Lewis will really appreciate the special mention.
Thanks again for sharing your experience, we’re so glad to have you with us!
We’ve been using this app for years now on two of our Shopify stores. The support is excellent and prompt, making it a valuable tool for our business. I recommend this to anyone who needs a good invoice app.
We really appreciate your loyalty over the years! It’s great to hear that Sufio has been useful across both of your Shopify stores and that our team has provided the prompt support you need. Thank you for recommending us 🙌
Very good app to help with invoice generation. Plenty of customization options, fair pricing and friendly and competent customer support from Sebastian when anything doesn't work perfectly. Will definitely stay!
Thank you so much for your kind review! We’re very happy to hear that Sufio is helping with your invoice generation and that you’re enjoying the customisation options.
Sebastian will be delighted to know his support was helpful. We truly appreciate your trust and are glad to have you with us!
While many features of this app are effective, the Peppol integration is currently impractical. Specifically, the inability to pull VAT numbers directly from the order page makes generating Peppol-compliant e-invoices nearly impossible. Since compliance requires the invoice to originate from a webshop order, the current workflow is highly inconvenient and results in a high failure rate that is only discovered after the fact.
Thank you for taking the time to share this. We're genuinely sorry the Peppol workflow has let you down. You've pointed at something real, though the underlying constraint sits with Shopify's API: the VAT number captured in your Shopify admin isn't exposed in any API data, which is why no third-party app, Sufio included, can see it, sync it, or display it on an invoice.
We're acutely aware of this limitation because we take compliance seriously. Sufio has actually offered ways around it from the very beginning of the app, to make sure we offer compliant-ready invoices. Capturing, validating, storing and displaying VAT numbers automatically is a feature offered well before Shopify introduced their own solution.
Depending on how your store is set up, there's a good chance we can materially reduce the failure rate you're describing. I personally reviewed our conversations and didn't see you reaching out to us directly to address this. I'd love to walk through your specific setup with you—could you drop me a line at support@sufio.com? Happy to dig in. (Djimi, Head of Support)
A very professional and user-friendly app that perfectly meets business tax needs. The features are convenient and efficient, making tax management much easier. The customer support team is also highly professional, responsive, and helpful. Highly recommended!
Thanks so much for sharing your experience! We’re really happy to know that Sufio has been easy to use and helpful for managing your business tax requirements. We also truly appreciate your kind words about our support team. Thanks again for recommending us!
Clean layout, easy to use & amazing support team, who can resolved issues on my behalf, without having to do a deep dive calls.
Special thanks to Sebastian for his support.
Thank you for the lovely review! We’re happy to hear you find Sufio clean and easy to use, and that our support team could resolve issues on your behalf. Sebastian will really appreciate the special mention!
Great app and excellent support. The team helped us customize invoice templates exactly to our needs and guided us clearly through the setup. Everything works smoothly now. Highly recommended!
Thank you so much for your kind review! We’re delighted to hear everything is running smoothly and that our team could help tailor the setup to your needs. Thanks for the recommendation 💛
Amazing solutions. Fast customer service.
Developper team also is doing magic and up for any challenge.
Thank you for the amazing feedback!
We’re thrilled to hear you’re happy with both the app and our team. We’ll keep doing our magic to support you.
We had a very positive experience with Sufio and their support team.
We had an urgent issue related to a custom development topic on our invoices, and the team reacted immediately. The matter was solved within less than two hours, which honestly surprised us in a very positive way.
The support was fast, professional, solution-oriented and extremely helpful throughout the entire process. Especially for businesses with more individual or complex invoicing requirements, this level of responsiveness is incredibly valuable.
Very impressed by the service and support quality.
We truly appreciate this feedback! 💛
It’s great to hear that your urgent invoice-related request was handled quickly and smoothly. Our team is always happy to help with more specific invoicing workflows, so we’re delighted the experience left such a positive impression.
Einfache Erstellung von Rechnungen, gutes Optik, aber Textänderungen in den Kundenbriefen und Gutschriften erfordern sofort ein Upgrade auf ein für kleine Firmen sehr teures upgrade.
Kundenservice ist super.
Vielen Dank für Ihre Bewertung und Ihr Feedback!
Es freut uns sehr zu hören, dass Sie die Rechnungserstellung mit Sufio als einfach empfinden und mit der Optik der Dokumente sowie unserem Kundenservice zufrieden sind.
Wir verstehen natürlich auch Ihren Hinweis zu den Textänderungen in Kundenbriefen und Gutschriften. Einige erweiterte Anpassungsmöglichkeiten sind je nach Funktionsumfang in höheren Plänen enthalten, da sie zusätzliche Flexibilität und individuellere Anpassungen ermöglichen.
Ihr Feedback dazu wissen wir sehr zu schätzen und nehmen es gerne mit auf.
Vielen Dank nochmals, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen!
