Reviews (564)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced invoicing capabilities, especially in handling VAT and quotes for B2B and B2C transactions. It supports multi-language options, EU compliance, and integrates with payment systems like Stripe. The interface is user-friendly, and the app allows for customizable invoices and auto-generation based on order tags. Customer support is noted for its responsiveness and ability to quickly address custom requests and technical issues.

January 16, 2025

Sufio has been amazing! Their team helped me customize everything exactly as I needed, and now it works perfectly. The support was quick, friendly, and super helpful. Highly recommend Sufio for anyone looking for seamless invoicing solutions!

CLUB 24
Netherlands
About 2 months using the app
Sufio replied January 20, 2025

Thank you so much for your awesome review!

We’re thrilled to hear that Sufio has met your expectations and that our Customer Support team was able to assist you in ...

November 26, 2024

Excellent customer support. Invoices were auto-generated for all of our orders, rapidly exceeding our plan's limit. We only need to generate a handful of invoices, either for B2B orders or when B2C customers request this. Lewis set up a custom rule in our account to only auto-generate invoices for orders with the tag "wholesale" and removed the limit on our account (because we had exceeded the ...

Ra Optics
United States
About 2 months using the app
Sufio replied December 5, 2024

Thank you so much for your detailed and positive feedback!

We're thrilled to hear that Lewis was able to quickly set up a custom solution tailored to your needs and resolve ...

January 13, 2025

Really a terrible experience! They advertise that you will pay $49 per month, and then I found myself charged a whopping €160 for just one month! I find this practice truly unfair! Be cautious and look for better alternatives on Shopify; there are more affordable and honest invoicing apps out there...

Game On Board
Germany
4 months using the app
Sufio replied January 15, 2025

Thank you for your review. While it’s sad to see a negative response despite our genuine efforts to explain the billing process in detail, we do appreciate the opportunity to ...

January 16, 2025

Great customer service. I had a specific request in relation to tax exemptions, and they provided a custom solution within a day.

OlvLimits
Netherlands
2 days using the app
Sufio replied January 20, 2025

Thank you for your fantastic feedback!

We’re so glad to hear that our Customer Support team could assist you with your tax exemption request and provide a solution so ...

December 2, 2024

awesome support, great app

Copackr Europe
Belgium
Over 7 years using the app
Sufio replied December 5, 2024

Thank you for taking the time to leave us a review!

We’re thrilled to hear that you’re happy with both our app and our support. As one of our long-standing customers, your ...

February 18, 2025

Amazing app and the support is top notch, really recommended!

Atelier Rebul
Belgium
6 months using the app
Sufio replied February 19, 2025

Thank you so much for your kind words!

We're thrilled that you're enjoying our app and that you appreciate our support. Your recommendation means a lot to us. :)

November 28, 2024

Great addon for our store and extremely helpful support!

KROF
Australia
3 months using the app
Sufio replied December 5, 2024

Thank you for your kind words! :)

We’re delighted to hear that our app is a great fit for your store and that you find our support so helpful.

December 5, 2024

Really frustrating interface that doesn't allow you to search by order number or invoice number. Also very expensive for the functionality. Actively looking for a replacement...

Fishe and Lilly
United Kingdom
23 days using the app
Sufio replied December 11, 2024

Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’ve found our interface frustrating and that our platform hasn’t fully met your ...

October 22, 2024

Sufio is a great addition for working with B2B orders on non-shopify plus stores. Being able to (auto) create Invoices for certain orders (based on tags) and being able to fully modify/clone/delete them afterwards is great.

Also useful for keeping track what invoices are paid, and what invoices are sill waiting for payments.

Support is quick and effective.

DSV Games
Netherlands
8 days using the app
Sufio replied November 5, 2024

Thank you so much for your kind feedback!

We’re glad to hear that Sufio has been a valuable addition for managing your B2B orders, especially with features like automatic ...

February 19, 2025

10/10! Amazing support and great product! Keep it up!

ShirtUp!
Netherlands
1 day using the app
Sufio replied February 21, 2025

Thank you for your awesome review! :)

We're so glad to hear you’re happy with our app and Support Team. Your encouragement means the world to us!