Reviews (562)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to automate invoicing for both B2B and B2C transactions, praising its VAT handling and invoice customization. The interface is user-friendly, making setup and adjustments straightforward. The support team is noted for their quick and efficient response to queries and custom requests, enhancing the overall user experience and making it a useful tool for streamlining invoicing processes.

May 21, 2024

Super fast service. got a reply within minutes, Lewis set up a function that was missing in our shop. Issue was solved within minutes of realising it was an issue. thats a first for me. Thank you!!!

Banded Bracelets
Germany
Almost 3 years using the app
Sufio replied June 4, 2024

Thank you for showing appreciation for our speedy customer service. Please feel free to reach out to us again, anytime! :)

August 16, 2024

I recommend Sufio for customer invoicing. The invoices can be adjusted to suit your needs, thanks to the very responsive technical support.

Topo Designs - Europe
France
Over 2 years using the app
Sufio replied August 19, 2024

Thank you for your nice review! :)

Our Technical Support Team works hard to solve the user's queries as fast as possible.

October 18, 2024

prompt and efficient customer service!

Readioo shop
Sweden
About 1 month using the app
Sufio replied October 23, 2024

Thank you for your kind words.

We truly appreciate that you took the time to share your feedback with us! :)

July 9, 2024

Sufio is hands down the best invoice app for Shopify. Extremely easy to setup, and any customization needs their support team will help you build out. Highly recommend this app.

Dr. Direct Retainers
United States
8 months using the app
Sufio replied July 22, 2024

Thank you so much for such a positive review! Our Support team is indeed always happy to help you with any customization you need.

June 16, 2024

Sufio's support team are second to none! I've always loved working with them.... they're willing to help customize features and go above the call of duty to get our invoicing system functional and personalized to our business.

Shakti Mat Europe
Netherlands
About 5 years using the app
Sufio replied June 18, 2024

Thank you for such a lovely review! We are more than happy to go above and beyond for our customers. :)

September 5, 2024

Excellent customer service, very quick and efficient.

Happy Moments
Canada
6 months using the app
Sufio replied September 9, 2024

Thank you for your kind review. We appreciate that you took the time to let us know how we're doing! :)

August 22, 2024

Sufio is a such a great app and the team behind is superb! They are not only experts at code, but also experts at anything related to invoicing and accounting. Very satisfied with the service, feels like my business is in good hands!

Offrotie
Germany
16 days using the app
Sufio replied August 28, 2024

Thank you so much for such a positive review! :)

We are trying hard to provide our users with the best service possible!

May 19, 2024

After more than 5 years of using Sufio, we are now forced to find another solution. The reason for this is that basic services are now only available with a professional subscription. In addition, there have been problems with DMARC blocking on Sufio, which has made it even more difficult to use. We are disappointed that we have to look for a new provider after such a long time.

NOUVEAU LASHES | BIO Sculpture Shop by UNEW  Deutschland
Switzerland
About 5 years using the app
Sufio replied September 30, 2024

Thank you for sharing your feedback. We sincerely appreciate your loyalty over the past 5 years, and we're truly sorry to hear that you're considering moving to another provider.

It's unfortunate that despite our efforts to assist, we weren't able to connect with you to resolve the issues you encountered. We reached out several times, hoping to provide the necessary support and solutions. Had we been able to communicate more effectively, we would have gladly discussed options that better suited your needs.

Regarding the email sending issue, we want to clarify that it was not caused by a Sufio system error. The problem arose after a strict DMARC policy was implemented on your domain. Because Sufio sends emails on your behalf, this policy requires specific authorization to allow us to continue doing so. We offered solutions to address this, but unfortunately, we didn't receive a response.

We hope your new provider will be able to meet your expectations and provide the service you need.

June 18, 2024

Lucy and the team have been so helpful with every request. Sometimes we can be annoying with requests and they are very patient with us and never fail to fix/fulfil what we are wanting to change.

Floralessence
New Zealand
Over 2 years using the app
Sufio replied June 20, 2024

Thank you for your nice review! It's our pleasure to help you with any request you may have. :)

May 14, 2024

Our unique requirements for providing invoices to EU/NON-EU customers required some additional tech work by Sufio's customer support & tech team.

I am extremely happy with their ability to implement all required changes to allow us to continue selling according to EU regulations.

Lucy, Filip, thank you! 5/5

DeltaHub
United States
7 months using the app
Sufio replied June 4, 2024

Thank you very much for your nice review! We pride ourselves on providing a compliant service for our customers.