Overall rating Based on 188 reviews
Best invoice app. Great support team that will help you always!!
Can highly recommend this.
Great app! Does what is says it can do. Easy to install and easy to operate. Good and quick support. Very happy with it.
Ols Com Es
I have installed sufio from one year and half now. The funcionality and support always have been great!
A must app for invoicing in your store!
Lovely invoices but beware of the VAT exemption claims - they aren't technically correct
The EU VAT rules state that you can only deduct the VAT if the company provides a valid VAT number AND that the goods are being shipped outside of the country where the order is shipped from...
We are a UK company so EU businesses outside of the UK, with a valid VAT number, can order VAT free ONLY if the order is shipped outside of the UK. Unfortunately we receive a lot of orders from Ireland with valid VAT numbers but they get the order shipped to Northern Ireland (to save on shipping costs) which is in UK - therefore, technically, we can't deduct the VAT as we have to give HMRC proof that the goods have left the UK
Sufio are aware of this but their hands are tied because they can't get access to the address which is part of Shopify's checkout process - a closed system. Sadly the issue of a decent EU VAT exemption system for Shopify remains unsolved.
I have asked Jan to update their website with the full information - whilst their system will validate VAT numbers it will just mark that customer as VAT exempt, regardless of where the order is shipped to.
Nura Operations Pty Ltd Eu
Jan was extremely helpful, except there have been outstanding changes not implemented for awhile - especially for European VAT compliance, eventually we got there but it did take about 4-6 weeks.
Otherwise the invoices look quite good and the system functions well, the only changes i'd like to see is analysis and reporting of the invoices or mass export of this data.
Nice tool and support! We're really satisfied with the final result and willingness of the team to dig into details in order to resolve issues as per our request.
Best support I've seen so far.
Really surprised how amazing this invoicing app is! Certainly the best in the app store. Customer support is really fast & friendly and will help you set everything up. :)
I highly recommend that app if you are running a small or medium business. The customer service is really efficient and always there for any kind of help. Sufio is a must have!
Excellent invoice app, beautiful and very simple to use, plus support is fantastic as they helped us fix our tax settings.