Hey! I LOVE your app, it makes his work better than expected in multiple languages. It looks best and professional. The support is great! I recommend 100%!
Thank you very much for your positive encouraging review! :) We are happy you benefit from our multilingual functionalities and enjoy our support services! Don't hesitate to reach out to us anytime, we are always here for you.
Fantastic App; hugely beneficial & cost effective - now one of the team! Customer feedback has also been very positive - VAT invoice with order - what's not to like? If you need to produce invoices - get this!
So happy to hear your find our services beneficial & cost effective. It made us smile! :) Thank you for spreading the word and sharing your experience. We are grateful for your kind words and hope you have a great time with us!
I installed the app hoping it could help me collect VAT Numbers on checkout, but at no point did they mention, in text or videos, that you need Shopify Plus to customize your checkout, which means this app is useless. It cannot collect VAT number in checkout without you being on the Shopify Plus plan, so it really has no place in the world as you can easily have the functions of this app setup in Shopify Plus. Why in the world someone would need, to pay for this app on top of the already insane starting cost of 2000 USD per month for Shopify Plus, is beyond me.
Thank you for taking your time leaving your honest review here. Our users' satisfaction is our utmost priority and so seeing you unhappy with us makes us very concerned.
Kindly note we are Shopify's third-party invoicing app rather than its own native platform. That said, there is only so much we can affect on Shopify's end. Please bear in mind it is Shopify's internal decision to choose their subscriptions pricing and where they let us put the VAT field. Currently, according to their policies, it is the Cart Page for all subscriptions and the Checkout Page for Shopify Plus customers.
While understanding it is not an ideal placement for all, we make this information public on our website (https://sufio.com/articles/shopify/taxes/vat-eu-shopify/vat-exempt-eu/checkout-page/) Therefore, we are transparent about our limitations, which, again, have been determined by Shopify's policies we unfortunately have no control over. It is our deep regret that such a miscommunication has happened.
Our mission is always do our best to find the perfect solution for all our clients, and so please accept our assistance, which we have offered to you via a personal email. Although changing Shopify's internal settings is beyond our power, it is within our field of expertise to help you collect your clients' VAT numbers right across their customer journey. Let's chat and see what result we can achieve together.
Thank you for your understanding.
Michal from Sufio Support
Rusty Dog Coffee
Developer finally provided a great workaround to view amount due on each invoice from the home screen, hoping for quick native implementation, for now we will bookmark the special url.
The "Due" status still overrides the "Partial" status tag...maybe add a new tag that says "Partial Due"???
Clean, simple app but very basic for the cost. Can't search/filter by customer. A simple filter by customer function would be helpful. You can sort by customer/contact however we have almost 3000 customers and lots of scrolling to find the right one. If Sufio made a couple changes to their view/filter it could be awesome. Why not implement a search or filter box to find the customer???
These are simply features to implement. Not many viewing/sorting improvements seen in almost 2yrs.
Software by subscription should come with continuous improvements....not here ***in response to the Sufio reply below.....the "partial paid" status only functions until the invoice becomes "due". At that point that tag/status is lost and each invoice must be opened to check the actual status.***
Thank you for taking your time writing this review. We appreciate your honest feedback, which raised a concern on our end.
Although we like you think of our app as clean and simple, we are deeply saddened by the fact your overall experience with us is rather negative.
Kindly note Sufio actually supports your invoices' different statuses, such as: created/ sent/ due/ paid (including "partial") as well as various filtering options by which you can easily track your invoices based on a particular category, for instance: paid x not-paid/ Shopify order status/ etc.
You're right that search by customer is not available yet, however we've opened up a conversation around this feature, which we would love to implement sometime in the future. Apologies it's been causing you inconvenience in the meantime.
We constantly keep improving our services so we assure our users' satisfaction and meeting your business needs. As such there recently have been various new implementations like bulk sending of invoices/ bulk printing of delivery notes, to name a few.
We take our customers' suggestions very seriously and so please be sure our Development Team are already aware of your feedback. We would like to offer you a call consultation in which we'd be happy to find out how we can help you have as-seamless-as-possible experience with us to ensure your smooth running of our app to achieve perfect invoices on your end! We'd sent you a private email and are looking forward to hearing back from you.
I used this app to download my invoices for my Program and at first my invoices were i English instead of German. So i talked to the support and they have ruled it in less than 5 Minutes! I can fully recommend Sufio!
Thank you very much for sharing your experience with us! :) It's great to hear you enjoy both our product and customer services. Feel free to get in touch with us anytime!
I needed an invoice generator and Sufio became useful to me. Very fast and responsive support team resolved the issue within a couple of hours. In particular, the convenient invoice editing system works great right in the program interface! I am satisfied and recommend this app!
We are very happy you enjoy both our services and our customer support team! Your awesome feedback made us all very happy as our users' satisfaction is out utmost priority - thank you so much! :)
Don't hesitate to get in touch with us anytime - we are always here for you! Michal
Fair + Square Wholesale
Fantastic, easy to use app full of features to make stunning invoices. The best part however is the wonderful customer service. Djimi went way above and beyond what I ever hope for from a customer service point of view. Responded to my emails and request for customisation in a fast and friendly manner. I would recommend this app to anyone wanting more than just an invoice app. This is the full package.
We are so excited to hear your positive words of encouragement! Really appreciate you enjoy our customer services and Djimi's amazing assistance! :)
Don't hesitate to reach out to us anytime, our team is looking forward to answering your questions and helping your online business grow. Thank you for taking your time leaving your kind comment here!
We highly recommend this application because of its great performance and excellent support on installing and customizing the application to your specific needs. Especially when you have a B2B web shop like ourselves, it is an easy way to capture customer's VAT number and apply the correct VAT rates.
Helping our users grow their online businesses is our passion and we're thrilled to hear we are of help for your B2W web shop! We wish you bright future with us and don't hesitate to get in touch with our Customer Services team whenever you need us. Thank you for your review! :)
We did our share of research to find an invoicing app that both complied with our accounting requirements and allowed us to customize invoices in a way that reflects the brand.
Luckily we found Sufio! The product is amazingly simple and reliable, and so is their customer support. When we needed help to implement a small but vital change, their team was extremely responsive and they made the whole experience equally fun and effective. Kudos to Djimi and the entire Sufio team!
We're really happy that we are the outcome of your research and that we've met your expectations!!! :) It's exciting to hear you enjoy both our professional functionalities and custom design. Thank you so much for your kind review.! :) Our Customer Support Team are always here for you and happy to help!
This app is really amazing! 5 Stars probably are not enough... They customer support is something incredible.. they are fast and reliable. I had a urgent issue and they solved it in minutes! It's just incredible. Thank you so much.
If you need a perfect app to create great invoices for your customers and to keep your accountability, this is THE ONE!
Thank you so much for your enthusiastic and very kind review - you made our day! We are happy that we serve you well and please don't hesitate to ask us for help anytime! :)