Reviews (570)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced invoicing capabilities, especially in handling VAT and quotes for B2B and B2C transactions. It supports multi-language options, EU compliance, and integrates with payment systems like Stripe. The interface is user-friendly, and the app allows for customizable invoices and auto-generation based on order tags. Customer support is noted for its responsiveness and ability to quickly address custom requests and technical issues.

Edited October 3, 2023

This is a game-changing app that revolutionises how we handle invoicing. The team provide exceptional customer service and I would also like to mention the incredible Filip. He is ready to assist you with any amendments or customisations you need. Filip's attention to detail and dedication to solving problems ensures that no issue goes unresolved. We recently faced a complex challenge with ...

Medicobeauty
United Kingdom
Over 6 years using the app
May 19, 2024

After more than 5 years of using Sufio, we are now forced to find another solution. The reason for this is that basic services are now only available with a professional subscription. In addition, there have been problems with DMARC blocking on Sufio, which has made it even more difficult to use. We are disappointed that we have to look for a new provider after such a long time.

NOUVEAU LASHES | BIO Sculpture Shop by UNEW  Deutschland
Switzerland
About 5 years using the app
Sufio replied September 30, 2024

Thank you for sharing your feedback. We sincerely appreciate your loyalty over the past 5 years, and we're truly sorry to hear that you're considering moving to another ...

Edited December 6, 2023

Brilliant app, top support. Can't fault. Excellent customer service. Very happy. :)

Not the Norm Ltd
United Kingdom
Over 6 years using the app
February 26, 2018

Fantastic app, does exactly what it says on the tin.

Internetsecurity Technology
United Kingdom
Over 6 years using the app
Edited March 12, 2021

Awesome app ! With a very reactive support team, you guys are awesome. I have a multiple languages website and sufio helped me manage multiple language invoices, very cleverly. They are very reactive and answer my request very quickly

Rivieras European Union
France
Over 6 years using the app
June 18, 2024

Lucy and the team have been so helpful with every request. Sometimes we can be annoying with requests and they are very patient with us and never fail to fix/fulfil what we are wanting to change.

Floralessence
New Zealand
Over 3 years using the app
Sufio replied June 20, 2024

Thank you for your nice review! It's our pleasure to help you with any request you may have. :)

Edited November 9, 2017

I had no issues almost for 1 year until the last 2 months where I noticed that all orders are not updated automatically and I have to go through every order in my store and do a manual update which takes alot of time !! It happened more than 10 times in the last 2 months and decided to uninstall the app . Not recommended at all as they were unable to fix this issue .

Update : Nov 11th,2017

I ...

Uaevaping
United Arab Emirates
Over 6 years using the app
July 18, 2024

Such a great bit of software. Such great value for money!!! The best part is there are some custom automations that can be done to give the right customers the right docs they need!!!

Secret Linen Store
United Kingdom
Over 1 year using the app
Sufio replied July 22, 2024

Thank you very much for taking the time to share your lovely review! We're delighted to hear that you find our automated solutions so beneficial.

May 16, 2024

Neuerdings werden die Email von Sufio unter dem Vorwand des fehlenden DMARC Eintrags blockiert wenn keine eigen Domain bei Sufio registiert ist, somit ist man gezwungen einen Upgrade auf Professional oder Premium zu machen.

Einen Basic Service zu blockieren und die Kunden zu zwingen mehr dafür mehr zu Bezahlen ist echt die übelste Art Geschäfte zu machen.

Die Mails werden von Shopify Einwandfrei ...

NOUVEAU LASHES | BIO Sculpture Shop by UNEW Schweiz
Switzerland
Almost 5 years using the app
Sufio replied September 30, 2024

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir schätzen Ihre Treue über die letzten 5 Jahre sehr.

Es tut uns leid, dass wir trotz ...

December 30, 2020

We spent a lot of time researching Invoice Apps to add to our Shopify business and Sufio was our first choice. The options of invoice formats to select from was a plus, but the Admin interface is what we utilize every day. We can quickly download past due invoices to send via email or print in mass as needed. If/When a customer needs a statement of account, we can quickly access their unpaid ...

IVF Store
United States
About 6 years using the app
Sufio replied January 7, 2021

Wow! We are truly humbled by your amazing feedback! Our customers' satisfaction is our utmost priority and so seeing a review like yours makes us really happy! We're glad our ...