Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate and streamline invoicing, with a user-friendly interface and customizable invoices. It's praised for handling complex VAT issues, making it ideal for EU businesses. The app's integration with platforms like Shopify and Stripe, and its versatility in retail and wholesale invoicing are valued. Features like automatic invoice sending and detailed reporting are also commended. The support team is consistently praised for their quick, effective responses and customization to suit specific business needs.

Edited November 9, 2017

I had no issues almost for 1 year until the last 2 months where I noticed that all orders are not updated automatically and I have to go through every order in my store and do a manual update which takes alot of time !! It happened more than 10 times in the last 2 months and decided to uninstall the app . Not recommended at all as they were unable to fix this issue .

Update : Nov 11th,2017

I received an email from the company manager who was really professional in solving the issue I had and I was completely satisfied. Thanks.

Uaevaping
United Arab Emirates
Over 6 years using the app
March 12, 2021

I consulted with support as to their capability to perform a VERY niche function (conditionally emailing commercial invoices to our fullfillment ONLY for Canadian addresses). They got it done in just a few days with no help from me! Extremely helpful

Doctor's Biome
United States
3 months using the app
Sufio replied March 18, 2021

And we're extremely pleased to read about your great experience with us! Our support team are always at your disposal, don't hesitate to reach out to us anytime.
Thank you very much! :)

August 29, 2022

The Sufio team helped with EU VAT validation which is additional to the key features that the product offers.

Dev_US_MVP
United States
3 months using the app
Sufio replied September 14, 2022

Thank you very much for you nice feedback! Our VAT validation tool is quite important for many of our users, so we are glad to hear we could accommodate your needs.

January 15, 2021

I use this app for all my invoices. I had some trouble with it but Michal from the customer service has helped me tremendously

Bolini®
Netherlands
3 months using the app
Sufio replied January 28, 2021

No matter what struggle you encounter, we're always here for you and ready to assist in no time! Thanks for leaving us your kind review! :)

February 26, 2018

Sufio has absolutely phenomenal customer support. Jan has helped us set up taxes and invoices for our store, as well as provide advice on a large scope of other aspects. Sufio makes our store EU tax compliant, and Jan takes the experience 3 steps further! Will recommend to other partners.

Thetrendymen
Slovakia
3 months using the app
April 16, 2021

I had a problem, and Michael, from SUFIO, fixed in a minute in the chat support!! i really recommended it

SIMONA STUDIO
Spain
3 months using the app
Sufio replied April 16, 2021

Happy that you've had a positive experience with our customer services! We are always here for you - don't hesitate to reach out anytime!
Thank you for your review! :)

April 9, 2021

I am very satisfied with this invoice creator. I recommend to everyone. Great plugin and great support.

ELKYMA
Czechia
2 months using the app
Sufio replied April 16, 2021

And we are very grateful for your kind words and review! Thank you! :)

November 11, 2020

This app is very nice and helpful customer service. I will use them again. They respond fast, They will refund you in case if you used this app

RJP Free Grocery Delivery
Canada
2 months using the app
Sufio replied November 12, 2020

Thank you for your kind words - we're delighted you enjoy both our app and customer service. We'd be happy to see you on board again once your online business is up and running!

April 3, 2018

Support is great! and the App does exactly what we need, Thanks!

Organicbyfeldman
Romania
2 months using the app
Edited December 9, 2016

If you want an app that automatically and instantly invoices your customers with all local sales taxes/VAT etc. calculated and shown, Sufio Automatic Invoices does what it says on the tin. It has all the bells and whistles and customization facilities I need. My store sells digital products and Sufio links perfectly with it and with the digital products app I use, and picks up on any discounts issued as well. First class app, very well thought through.

Crosswordsite
United Kingdom
2 months using the app