All reviews
Reversal Solutions, Inc
The App is helpful but the limitations are part of Shopify as well. We are using a 3rd party Shopify app to the build pages we need and in a way that makes sense for us. The Theme Builder is very limited. The updates get complicated because of customizations. I believe this is an overall Shopify limitation. Backup! and use a Shopify Expert to help you.
Naturally Boosted
The app is ok .. but Out Of the Sandbox have really taken their foot off the gas. There are almost no updates to FLEX to use this app. FLEX was a premium theme purchased from their own site. I was under the impression that they were a leading developer of themes but we are now having to consider moving to a different theme. If you are going to use this App. ALWAYS take a backup of the site first. It has not any major damage to our site but even the slightest of changes (adding apps, some CSS) can break the process.
Developer reply
Hello Naturally Boosted Team,
Thank you for the feedback.
The Theme Updater app will always apply the update to a copy of your theme, it will never directly affect the live theme. When you start the update process, a copy of your theme is created and then updated. This preserves the original, older version so that you can keep it published until you are ready to switch to the updated file.
Our last Flex update was released near the end of November. Our team is working on the next version right now with a focus on performance improvements. We are aiming to have it available within the next two weeks.
Our support team has reached out to your store directly, we're ready to answer any questions you might have!
All the best,
Out of the Sandbox
MANUFAKTURWERK®
Destroyed our theme twice in a row. Furthermore it places the wrong items in the cart via mobil (happen also twice). No real support, "because of custom design". Well, the custom design is just basic CSS so no real adjustments. That should be able to handle the update but it doesn't. Support is very nice and friendly, but useless. They've created a storetasker ticket for us, but there was no reply by anyone. Great looking themes but be aware of adjusting anything - not even the font (like in our case). (PRO PLAN)
Developer reply
Hello MANUFAKTURWERK® Team,
Thank you for leaving this feedback.
Our support team has reached out to assist with the issues you've mentioned here. For the mobile cart, we have determined this is caused by some custom modifications. Our team has provided a temporary solution and we are here to help if you have any questions.
All the best,
Out of the Sandbox
Rendez-vous Nature
This app is usefull because you can view template file customizations within a theme, but it doesn't import the customizations, you need to do that manually. We paid for "Contact Priority Theme Support". We were disappointed because the theme Parallax had important bugs, and the customer support wasn't ready to admit that and to fix them. After many emails (waste of time and stress), the support agreed the bug was linked to Parallax theme. They fixed the problem that I notified 7 days ago, so I change my review.
Developer reply
Hello Rendez-vous Nature team!
Thanks for leaving this feedback. We're glad our support team was able to resolve the bug you were seeing.
Please let us know if there is anything else we can help with!
All the best,
Out of the Sandbox
Big Fruit Studios
This is as much about the themes - we use FLEX and TURBO - as it is about the updater (which is only for the Out Of the Sandbox themes - saw some earlier reviews - shame on them). This is paying for itself with just the new FAQ module. Helps to keep our Shopify site not looking like a typical Shopify site and now we also don't worry too much when it is time to upgrade.
milkCases
Still 9 templates need to be customized... it just helped with the banner images, so not recommended.
Developer reply
Hello milkCases team!
Thanks for the feedback!
Our Theme Updater app provides the time-saving convenience of updating your theme while preserving the settings and content you've configured with the default theme features.
The message you are seeing means that the app has identified some third-party modifications in the theme files that couldn't be automatically included in the update.
The app will try to bring over custom modifications onto the updated version but if those changes conflict with the updated version of the file they will be left out of the update. The app then flags those files so that you can reapply the custom/third-party code manually.
Our support team has reached out to your store directly regarding the update. Please follow up with us if you have any questions!
We look forward to hearing from you!
All the best,
Out of the Sandbox
Pinayapple
I installed the app based on shopify's recommendations but I was not informed that it was not compatible with my theme!! (debut) Now I have been charged for an app that wont work with my store
Developer reply
Hello Pinayapple team!
We're sorry about the misunderstanding here.
The app does not support Shopify's Debut theme as it was developed to work with Out of the Sandbox and Pixel Union themes exclusively.
Our Theme Updater app provides a free year trial for newly purchased themes. The year extends from the date the theme was purchased. It doesn't appear that you were charged from our end but we are happy to work with you to sort this out!
Our support team has reached out to your store directly and we're looking forward to hearing back from you! If for some reason you are unable to locate our email you can reach out to our Help Centre directly here: https://help.outofthesandbox.com/hc/en-us/requests/new.
All the best,
Out of the Sandbox
Rockabilia
This app is Useful for untouched customization theme.
Not that much useful for custom changes made with existing theme.
Canine Spirit
Unfortunately I was keen to use this app as it said it preserved theme settings but it doesn't completely. All my fonts, footer settings, apps, uploaded swatches, etc are lost each time.
Disappointed.
Intuitive Code
We have been paying for two years for what is a lousy support which does not even respond to customer queries. Shopify should investigate this company
Developer reply
Hello there Intuitive Code team,
Thank you for taking the time to provide your feedback and sorry to hear you were having issues getting in touch with us.
We are dealing with a fairly high volume of support queries so our response time is currently longer than we’d like, so your feedback is certainly understandable.
It does look as though you’re using the Pro plan version of our app, so you do have access to priority support. It appears your emails weren’t sent in via the Updater App which is likely why they weren’t received as ‘high priority’. I realize this current method for accessing priority support isn’t ideal, but I’m happy to say we’re working on updating it so that any correspondence you send will be sorted based on your email address. If your email is linked to the Pro plan, it would then automatically come into our high priority queue which would allow us to reply much quicker to any questions you have.
I’ve gone ahead and sent along a separate email as well to address any concerns and issues you were having, so please feel free to reply there with any other questions or concerns you may have.
Thanks again for your feedback.
All the best.