Overall rating Based on 91 reviews
We are in the Shopify ecosystem for the last 4 years now and I dont remember any company that is more unhelpful than Out of the Sandbox. Both technically and from a business point of view for the following reasons (we have purchased two themes from them and this app )
1. In 95% of all the questions or help requests you raise, they simply tell you what you ask is out of their scope and you should go and hire a shopify expert on your behalf. Even though these are within the main scope of the themes or are really as simple as sharing two lines of code with you, they turn their backs and deny you.
For this reason, we have shifted to another theme provider which we are really happy with as they are at least listening and seem to care.
2. Their so called "theme updater" does not do a good job, leaving you with lines and lines of code intact and not transfered to the new theme. What is the point in buying an app that is supposed to make the update process automatic if it requires you to adjust 14 different snippets of code manually? It does not work, thats it
3. Within 20 mins of buying the app and realizing that it is not doing what it is claimed to do, we removed it and asked for a refund. Same day in 20 mins !! This is the response we get:
"Please keep in mind that updating the Theme Updater App to the Pro Plan does not guarantee that customizations will be carried forward. Unfortunately, all subscription charges are final and non-refundable, therefore, we're unable to provide you with a refund for your subscription."
There are tons of sensible vendors out there to choose from, do your self a favor and stay clear of this OUT OF THE SANDBOX company both for their themes and so called updater.
We're sorry to hear about your frustrations with the Theme Updater app. We've developed this app to provide merchants with an easier way of updating their themes without needing to download a new theme file and reapply all of your theme editor customizations.
The TUA will carry over your theme editor settings and content, provided you are updating from a theme version that is already using Shopify's newer "Sections" theme editor.
When you select the "Preserve theme file customizations" our app will attempt to copy over any custom/third-party code in the theme files. However, if carrying over the custom code to the new theme will cause a conflict with the new theme code, the custom code will not be automatically applied, and a report is created to let you know which custom code needs attention.
The Theme Updater is presently a free app, with a Pro Plan available for a monthly fee. While we're unable to refund Shopify subscription charges, first time subscribers are eligible for a 30-day trial of the Pro Plan. As long as the subscription is cancelled inside that 30-day trial you will not be charged for the initial subscription fee.
Please feel free to reach out to us directly here: https://help.outofthesandbox.com/hc/en-us/requests/new for any additional questions about the Theme Updater app, the Pro Plan or any other theme questions in general.
I have the "Responsive" theme installed on my site. Had to reach out to customer support for custom editing and have to say that I am very happy with the response time. In my case, it was in the 24hr time frame which is GREAT!
The instructions very well presented and were easy to follow.
No regrets in choosing these guys!
It does exactly what it is intended to do. Update.. When there’s a problem they respond promptly and professionally. It is why I chose to invest in a Shopify approved theme. They got your back.. Thanks
Hi EC Direct,
Thanks for the review! Happy to hear that you had a great experience with both our Theme Updater app and Support team.
Kalamazoo Candle Company
I had no problems with this app. Out of the Sandbox has wonderful customer service and I had quick and friendly help every time I had questions or a problem.
Hi Kalamazoo Candle Company,
Thanks for leaving a review! We’re pleased to hear that both the Updater App and our Support team were helpful and effective.
Welburn Gourd Farm
When you run a Shopify store with dozens of apps, anything you can do to simply the updating process is important. Thankfully, this Theme Updater takes a lot of the heavy lifting out of keeping our store up to date. Even better is that Out Of The Sandbox works hard to keep our theme updated and they are always adding new functionality to our store, which is very much appreciated. Highly recommend this app!
Hi Welburn Gourd Farm!
Thanks so much for your review! We're glad to hear that the Theme Updater App has been both beneficial and a time-saver during the updating process.
Avoid these guys. Paid £300 for the turbo theme and it’s broken. The dymanic shopping buttons can’t be relied upon and only work 20% of the time and now I’m getting loads of errors from google because the product schema is not correct. An issue that seems to be badly affecting all their customers yet they haven’t even updated the theme to resolve this.
Hi babita UK!
Sorry to hear that you're experiencing some issues with your theme! If you have any questions or problems using your theme, our Support team is more than happy to help out! You can get in touch with us here: https://help.outofthesandbox.com/hc/en-us/requests/new and one of our support agents will be able to lend a hand!
We try our best to respond to all tickets within 24 hours (Monday - Friday).
The 'Dynamic Checkout Buttons' are actually controlled by Shopify's platform! If you're experiencing issues with these, we recommend getting in touch with a Shopify Guru. They can be reached 24/7 here: https://help.shopify.com/en/questions#/contact
Result: Better UI and better performance when doing auditing of page speed etc.
Page speed was up 5 points from 53 to 58 on "audit" in Chrome devtools. Moving from 3.0.1 to Latest.
It also does not publish the updated theme automatically and there are no surprises.
Thanks for posting a review and sharing your results. That's great to hear!
Love the app. The app helped a lot when doing modification and customizations to a theme. Cuts a lot of manual work after each up update of a theme. But do recommend to check if your theme is supported by the app out of the box.
Hi Pocket Vape!
Thanks for leaving a review - that's awesome to hear. We're so glad that the Theme Updater App helped!
Very easy to use with clear instructions. Thanks for making my life easier with managing my store. Great!
Hi Welcome Organics!
Thanks for leaving a review - we're so happy to hear that the Theme Updater App was helpful!
difficult to work with. Resistance to helping their client. Days to get help but it is false help!
Thanks for the note, and I'm glad we could work with you back in January to resolve the issue! We're now able to reply to reviews, and I'm just following up to see if you have any outstanding questions that we didn't address from our Support correspondence. If so, feel free to send in a reply on our previous note, or submit a new one here: https://help.outofthesandbox.com/hc/en-us/requests/new
All the best!