Reviews (321)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its efficient theme updating capabilities, including one-click updates and seamless integration of custom codes. It reliably adds new sections and features, enhancing store functionality and aesthetics. The support team is praised for their quick and effective issue resolution, often exceeding expectations with their responsiveness and assistance with theme-related queries.
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Okay before I dive into my negative review, I know the developer will respond by giving me a generic reply however there is clear proof with over 90 1-star reviews how trash the support is for Out Of The Sandbox.
For starters, I am all for supporting people's business and I understand things cost money, keeping your website up to date costs money too however what doesn't sit right with me is how there is no support for anyone who has a custom code.
I decided to purchase the higher member tier for this app, thinking it was going to be a 1 click solution to update my out-of-date theme however, I ran into an issue where my theme couldn't be updated and I needed to contact customer support.
Basically, they looked into my theme and updated it however they had to copy my live theme and said that some code elements couldn't be transferred. Basically, my whole website was scrapped to nothing..
This was the email response I received:
"The error message here is expected and is related to Shopifys recent 'Section Group' changes which have affected the header and footer sections.
As a result, the mega menu would need to be rebuilt, but this will be a one-time inconvenience."
Pretty much Out Of The Sandbox doesn't give you any true help and tells you to outsource a freelancer to Storetasker which is the biggest money grab I have ever seen.
Look I am no expert but I am not a complete noob when it comes to technology and I know transferring a code isn't complicated.
I was charged $500 USD to transfer a few codes which is only less then an hour's work...That is the biggest scam I have ever heard. It costs more to transfer the code than the actual cost of the theme, and I know 100% that Out Of The Sandbox and Storetasker have some kind of agreement.
For anyone reading this, do yourself a favour and hire someone from Freelancer, it only cost me about $20 and the code was completed within an hour..
Hi Mr Collectable team!
Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme!
We appreciate that this can be a complicated process, and that is why our support team is here to help. Unfortunately, it looks like you uninstalled the app before we had a chance to reach out to you and assist, but we are here to help out should you need us.
We have reached out to you to see how we can help you update your vintage theme, and are looking forward to hearing back from you.
All the best,
Out of the Sandbox
Updating the theme was a breeze. Takes a lot of the fuss out of keeping things up-to-date.
It's even easier now with the AI help :)
Hi Handmade Candles | Candlellation team!
So glad to hear that Theme Updater was able to streamline your shop's update! Updating your theme can be a big task, and we are so happy to hear that using the app was able to make this experience much smoother.
All the best,
Out of the Sandbox
I've recently upgraded to the Pro option and it's made a big difference in terms of time and efficiency for my theme updates. Everything has gone smoothly and there is also excellent customer support.
Hi Emily Kidson team!
We are happy to hear that the Pro plan of Theme Updater helped to streamline the update process for your theme! Thanks for taking the time to leave us a review of both out app, and our customer service.
All the best,
Out of the Sandbox
John provided amazing customer service, swiftly resolving my technical issue with patience and professionalism. Highly recommend for their commitment to assisting customers even after the sale. Thank you, John!
Hi ISONIA team!
So happy to hear that our support team was able to lend a hand, and that Theme Updater was part of your store's update process!
All the best,
Out of the Sandbox
I installed this app and got an error message "Could not complete theme update due to error". I contacted support, who said "our apps team is looking into this." It's been 13 days now, still no update, and they stopped replying to my emails.
Hi Labo Mono team!
Good news! We have been able to resolve the issue that you reported, and reached out to you in our open support ticket to let you know that you can move forward with updating your Motion theme as expected!
Thanks for reaching out to our team and letting us know.
All the best,
Out of the Sandbox
works perfectly
Hi michail team!
So happy to hear that Theme Updater helped with the update of your theme!
All the best,
Out of the Sandbox
Installed it not very long time ago but at this stage I'm very happy with it. Support level is great.Myles you are the best , thanks for your help)
Hi Unimpy team!
We are glad to hear that Theme Updater is part of your update process and helped to streamline your theme's update!
All the best,
Out of the Sandbox
it does the job , and customer support are very helpful worth it
Hi NY Fifth Avenue team!
Glad to hear that Theme Updater is part of your Empire theme's update process and thank you very much for your review!
All the best,
Out of the Sandbox
It found a few problems, but they were easily dealt with.
Hi Ocean Beaches Glassblowing & Gallery team!
Thank you for your review! Glad to hear that our support team was able to jump in and help.
All the best,
Out of the Sandbox
Good and fast service!
Hi Sonxplus Chibougamau team!
We are so glad to hear that our Theme Updater app and out support team were able to assist you. Thank you for the wonderful review, and if you have any questions, please reach out to us and we will be happy to assist!
All the best,
Out of the Sandbox