Reviews (317)

Overall rating
4
Counts per rating level
  • 54% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 31% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient theme updating capabilities, including one-click updates and seamless integration of custom codes. It reliably adds new sections and features, enhancing store functionality and aesthetics. The support team is praised for their quick and effective issue resolution, often exceeding expectations with their responsiveness and assistance with theme-related queries.

November 5, 2016

Makes it easy to keep your store updated with the latest from Out of the Sandbox!

Elmwood Electronics
Canada
Almost 6 years using the app
November 3, 2023

I've been finding the Theme Updater App extremely handy for theme updates, and recently, I decided to try out the Vault feature as well. Initially, I encountered some issues while upgrading my account, but after reaching out to support, the resolution came swiftly within a few days. Their support team was incredibly patient and efficient, making the process hassle-free. I'm now enjoying the full benefits of the app without any complications. Strongly recommend this app for its functionality and stellar customer service. Thank you for making my experience a positive one!

備前屋本店
Japan
Almost 6 years using the app
Out of the Sandbox replied November 6, 2023

Hi 備前屋本店 team!

We are glad to hear that you are enjoying Theme Updater Plus and Vault! We know how important it is to keep your shop's data backed up and your theme up to date, and are happy to hear that we were able to support you with this upgrade.

Thank you very much for your review!

All the best,
Out of the Sandbox

October 13, 2023

The finally got it together. I tried to update FLEX from 3.1 to 3.5 then 4.5 and there was just too much that did not transfer and I had to rebuild the home page. But the update to 5.01 was great. Only took a few hours and a couple of times contacting support to get all the customizations made. Good Job OOTSB.

SomaEnergetics Sound Tools & Training
United States
Almost 6 years using the app
Out of the Sandbox replied October 17, 2023

Hi SomaEnergetics Sound Tools & Training team!

Thank you very much for your review! We are happy to hear that Theme Updater Plus was able to streamline your Flex update, and that our support team was able to support the process!

All the best,
Out of the Sandbox

May 26, 2024

It was pretty quick and pain free. Just updated to the latest version in less than a minte.

Andrew Moor Photography
Canada
About 3 years using the app
Out of the Sandbox replied May 28, 2024

Hi Andrew Moor Photography team!

Thank you for your review! Updating your theme with Theme Updater is easy and fast and we are glad that we could help to streamline the process!

All the best,
Out of the Sandbox

Edited June 3, 2022

Update: The issue is still not resolved. We've paid every month this year (and years past) but the app still says we are "unsubscribed" as of February. We've sent proof of payment to Out of the Sandbox multiple times. As per Shopify, our "unsubscribed" subscription is set to renew/charge us again on June 5th. We just want access to the app we've been using and paying for for years! ///
Original: We've been using this app for years without issue. About four months ago the app said we were "unsubscribed" despite still being charged the monthly fee. We've been unable to update our themes since and are still being charged the monthly fee. Customer Support is non-responsive despite being provided proof of payment(s).

stubble + 'stache
United States
Over 5 years using the app
Out of the Sandbox replied June 1, 2022

Hi stubble + 'stache team!

Thank you for reaching out to us!

It looks like we were waiting for a response to our last correspondance we had sent to you and this is why you had not heard back from our team!

Not to worry, we have reached out to you again via email, and look forward to resolving this with you!

All the best,
Out of the Sandbox

January 16, 2018

Worked perfectly for me on my Turbo theme update. Great app. What a time saver! This app is one of the reasons I went with Out of the Sandbox for my theme.

Burnish
United States
Over 5 years using the app
July 2, 2019

I have the "Responsive" theme installed on my site. Had to reach out to customer support for custom editing and have to say that I am very happy with the response time. In my case, it was in the 24hr time frame which is GREAT!
The instructions very well presented and were easy to follow.
No regrets in choosing these guys!
Thank you!

Royal Cosmetica
United States
Over 5 years using the app
July 1, 2017

This app works perfectly! Carries over customizations perfectly. We have updated twice since installing and have had no problems at all.

Science Shepherd
United States
Over 5 years using the app
May 5, 2023

Very usefull app to upgrade the theme with one mouse click!! It helds us to deliver faster time to market and keep to code base up to date.

mojo.swiss
Switzerland
Over 5 years using the app
Out of the Sandbox replied May 9, 2023

Hi mojo.swiss team!

Thank you for your review - we are glad that you were able to streamline the updating process of your theme with Theme Updater Plus!

All the best,
Out of the Sandbox

October 4, 2017

Simple app that installed easily and seems to work as described. I have not been able to update my them Turbo theme yet, but am certain the this app will save many hours of work.

https://www.kinkytoy.store

Yourturnkeystore 243
Canada
Over 5 years using the app