Overall rating Based on 129 reviews
I have the "Responsive" theme installed on my site. Had to reach out to customer support for custom editing and have to say that I am very happy with the response time. In my case, it was in the 24hr time frame which is GREAT!
The instructions very well presented and were easy to follow.
No regrets in choosing these guys!
It does exactly what it is intended to do. Update.. When there’s a problem they respond promptly and professionally. It is why I chose to invest in a Shopify approved theme. They got your back.. Thanks
Hi EC Direct,
Thanks for the review! Happy to hear that you had a great experience with both our Theme Updater app and Support team.
Kalamazoo Candle Company
I had no problems with this app. Out of the Sandbox has wonderful customer service and I had quick and friendly help every time I had questions or a problem.
Hi Kalamazoo Candle Company,
Thanks for leaving a review! We’re pleased to hear that both the Updater App and our Support team were helpful and effective.
Welburn Gourd Farm
When you run a Shopify store with dozens of apps, anything you can do to simply the updating process is important. Thankfully, this Theme Updater takes a lot of the heavy lifting out of keeping our store up to date. Even better is that Out Of The Sandbox works hard to keep our theme updated and they are always adding new functionality to our store, which is very much appreciated. Highly recommend this app!
Hi Welburn Gourd Farm!
Thanks so much for your review! We're glad to hear that the Theme Updater App has been both beneficial and a time-saver during the updating process.
Avoid these guys. Paid £300 for the turbo theme and it’s broken. The dymanic shopping buttons can’t be relied upon and only work 20% of the time and now I’m getting loads of errors from google because the product schema is not correct. An issue that seems to be badly affecting all their customers yet they haven’t even updated the theme to resolve this.
Hi babita UK!
Sorry to hear that you're experiencing some issues with your theme! If you have any questions or problems using your theme, our Support team is more than happy to help out! You can get in touch with us here: https://help.outofthesandbox.com/hc/en-us/requests/new and one of our support agents will be able to lend a hand!
We try our best to respond to all tickets within 24 hours (Monday - Friday).
The 'Dynamic Checkout Buttons' are actually controlled by Shopify's platform! If you're experiencing issues with these, we recommend getting in touch with a Shopify Guru. They can be reached 24/7 here: https://help.shopify.com/en/questions#/contact
Result: Better UI and better performance when doing auditing of page speed etc.
Page speed was up 5 points from 53 to 58 on "audit" in Chrome devtools. Moving from 3.0.1 to Latest.
It also does not publish the updated theme automatically and there are no surprises.
Thanks for posting a review and sharing your results. That's great to hear!
Love the app. The app helped a lot when doing modification and customizations to a theme. Cuts a lot of manual work after each up update of a theme. But do recommend to check if your theme is supported by the app out of the box.
Hi Pocket Vape!
Thanks for leaving a review - that's awesome to hear. We're so glad that the Theme Updater App helped!
Very easy to use with clear instructions. Thanks for making my life easier with managing my store. Great!
Hi Welcome Organics!
Thanks for leaving a review - we're so happy to hear that the Theme Updater App was helpful!
difficult to work with. Resistance to helping their client. Days to get help but it is false help!
Thanks for the note, and I'm glad we could work with you back in January to resolve the issue! We're now able to reply to reviews, and I'm just following up to see if you have any outstanding questions that we didn't address from our Support correspondence. If so, feel free to send in a reply on our previous note, or submit a new one here: https://help.outofthesandbox.com/hc/en-us/requests/new
All the best!
Tried the pro version of Theme Updater to bring Atlantic theme 11.6 tot 13.4.5. The result was horrifying: a mix of badly placed page elements and duplicate items in the customize section. There is no solution for painless updating: I had to do everything manually. I think this tool only works for minor updated themes.
Sorry to hear you had a frustrating experience with the Theme Updater App. We’re now able to respond to App reviews so we wanted to take this chance to reach out!
The Theme Updater App is able to carry over simpler code customizations in most cases. If you or your developer have made extensive or complex customizations directly to the theme files, then these customizations will need to be manually transferred to the updated theme.
The ‘Pro Plan’ comes with the option to view a line-by-line breakdown of the code changes for customized files under the ‘View template customizations’ option when updating that we’ve added in to help merchants who have those advanced customizations! Were you able to take a look at this option when updating?
Please feel free to get in touch with us directly here: https://help.outofthesandbox.com/hc/en-us/requests/new - perhaps we can clear up any questions you may have about how the Updater App handles customizations!
We appreciate your feedback and would love to see if we can help out with the issues you experienced!