Reviews (317)

Overall rating
4
Counts per rating level
  • 54% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 31% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient theme updating capabilities, including one-click updates and seamless integration of custom codes. It reliably adds new sections and features, enhancing store functionality and aesthetics. The support team is praised for their quick and effective issue resolution, often exceeding expectations with their responsiveness and assistance with theme-related queries.

July 6, 2017

So far this has worked pretty well with our heavily customized Turbo 2.1 Update. We had extensive customization in a few files but they were easily fixed by hand. Will definitely continue using.

Myfavoritequiltstore
United States
Over 6 years using the app
September 18, 2019

Greedy people.
Buy their premium theme and now they want to take away the free update feature and charge you 9$ per month. To update.
Else do customize from scartch everybtime.
Greed at its top.
Dont buy anymore.

Blindly Shop
Canada
Over 6 years using the app
February 3, 2023

Superstore theme - awful - full of bugs! The filters and the menu stop working when I select the infinite scroll pagination. Support has been unresponsive and does not seem to care. Avoid out of the sandbox. Worst company I have ever come across

BOUTIQUETOYOU
United Kingdom
Over 6 years using the app
Out of the Sandbox replied February 6, 2023

Hi BOUTIQUETOYOU team!

Looks like this might be a review of the Superstore theme - not of Theme Updater Plus.

It also looks like you might have reviewed the Superstore theme twice, with the same review, accidentally!

We appreciate your feedback, but would recommend reaching out to our support team so we can help you with setting up your Superstore theme.

You can send us any questions you may have, here:
https://help.outofthesandbox.com/hc/en-us/requests/new

All the best,
Out of the Sandbox

Edited November 10, 2017

I used this app last week to upgrade the Turbo theme on my store. It worked, but it did not transfer much of the configuration or any of the tweaks to the original theme. I still had to spend a few hours re-configuring my stores homepage and collection and product configurations, so not sure if it actually helped or not.

Bluestreak Crystals
United Kingdom
Over 6 years using the app
September 5, 2018

This app is a poison chalice... use it at your peril. In theory it is a great idea but it is poorly executed. When you update the theme you will also have to update your templates if you have made any customizations at all, quite a timely and complicated process so you will probably have to pay an expert to do it for you. However, you will not see if the update is any good until after you have paid the expert. We updated and were not able to use the update because of the number of bugs making our site look poor and unprofessional. You then have to wait for the next theme update to be released and then go through the same process of updating your templates and paying an expert all over again. The chances of there being any more bugs are high, if you look at the Out-of-the-Sandbox change logs they are littered with "bug fixes" for previous updates. It would appear that they are releasing the updates without doing the appropriate checks to make sure that they are robust.

Elvis & Kresse
United Kingdom
Over 6 years using the app
September 25, 2016

This just goes to show you how well Out of the Sandbox supports their code and their customers.

Distortion Brothers Guitar Shop
United States
Over 6 years using the app
Edited May 15, 2018

ABSOLUTELY HORRIBLE service. This company updates their theme every two weeks but every time you update your theme, it messes up all your custom coding. They don't have a phone number to contact, only by email, which is fine - if they actually respond and help with your concerns.

Birminghamjewelry
United States
About 6 years using the app
September 9, 2023

Wow, look at those ratings, either people hate it, or love it. When I first used it, I didn't like it, but I see they are working to make it better by the day. I have a lot of faith in this company. I've used their theme (Turbo) for many years now, and they are always putting a lot of work into it to keep it updated and add some goodies here and there. Don't let the reviews on this "updater" app steer you away from using their themes, as they are one of the best in the industry, imho.

Historical Pix
United States
About 6 years using the app
Out of the Sandbox replied September 12, 2023

Hi Historical Pix team!

We really appreciate your review and are glad to hear that you have been keeping your Turbo theme updated with our app!

Our app is growing everyday, and is now compatible with Out of the Sandbox, Pixel Union, Archetype, and Troop themes!

All the best,
Out of the Sandbox

June 20, 2024

RAZROYS®️

RAZROYS
France
Over 1 year using the app
Out of the Sandbox replied June 24, 2024

Hi RAZROYS team!

Thank you for your review and we are glad that Theme Updater is part of your theme's updating process.

All the best,
Out of the Sandbox

May 2, 2024

My mala mi experiencia, esta aplicación no hace un upload del tema nuevo sino que solamente hace una simple copia sin ningún de los cambios previos echos por nosotros, a parte no hay opcion de cancelar el upgrade y se tiene que eliminar si no quieres que te cobren! un timo en todo regla!

Handmade Bronkey Premium Goods ®
Italy
Over 4 years using the app
Out of the Sandbox replied May 9, 2024

Hi Handmade Bronkey Premium Goods ® team!

Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme!

We appreciate that this can be a complicated process, and that is why our support team is here to help.

Third party customizations that are added to the theme's code are always tricky to navigate, and I am glad that we were able to provide with you the correct information to help you update to the new theme version!

All the best,
Out of the Sandbox