Reviews (321)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its efficient theme updating capabilities, including one-click updates and seamless integration of custom codes. It reliably adds new sections and features, enhancing store functionality and aesthetics. The support team is praised for their quick and effective issue resolution, often exceeding expectations with their responsiveness and assistance with theme-related queries.
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Had issues with my updates on the updater
The team reached out to me resolve the issue which was swiftly done ✔️
Hi Revive team!
We have tried to reach out to you a couple times to see if there is anything that we can do to work with you on this and are waiting to hear back from you!
In regards to the update itself, it sounds like some previous code customizations failed to transfer to the new version. This can be custom code added to theme files or code/scripts from third party apps.
All the best,
Out of the Sandbox
Very easy to install and use.
Hi Shapeez team!
Thanks for the great review - glad to hear that Theme Updater is helping to keep your Turbo theme updated!
All the best,
Out of the Sandbox
Support is great, very responsive.
Slight issue is everytime I update the theme i have to check all the theme customisations. Can take while to figure out, even though I have ticked the maintain theme customisations.
Hi DR GUS nutrition team!
Sorry to hear that you are having some issues with your theme! We have previously assisted you with your theme, and are here to help again if you want to reply to our email!
Looking forward to helping out again and if there is something specific that you need help with, please include it in your reply to our email so we can take a look at it with you.
All the best,
Out of the Sandbox
Update to answer:
For those who read the response: This in every way incorrect.
Our custom code is not slowing down our theme. That is not the issue and our correspondance have been on the same ticket all alone, which has been replied by us continuously. The app has been of no use, please do not disregard your responsibility by making it seem the fault us on us.
Downloaded the app to carry over some customs codes (page speed improvements only). The updated theme version didn't even carry over our photos and contacted support.
After weeks of requesting updates, finally they reported the issue was fixed and all possible content was carried over.
What they did not mention (or may not have checked) was the fact that the updated theme was not functional, even the cart did not work and you could not place an order along with other major errors.
I was OK to waive the custom codes and just proceed with a standard carry over, but their solution was to hire Storetasker.
I am so disappointed and frustrated of having to wait weeks and finally be referred to a more expensive solution. I can't even proceed with the standard theme unless I hire Storetasker. In addition our Google Traffic is down by almost 50%!
As soon as possible we will migrate to a different theme by a different developer.
If I could I would give 0 starts!
Hi Murano Vintage CPH team!
Sorry to hear that your custom code is slowing down your theme! We have reached out to you several times to see how we can best assist you, but unfortunately, have not been able to get any response from you.
We hope you are able to receive our responses to your earlier ticket, and our attempts to reach out, and we look forward to working with you to resolve these issues!
All the best,
Out of the Sandbox
Had some difficulty updating due to customization but the team reached out straight away offering their support.
Hi Body & Beyond team!
Thank you very much for your review of the Theme Updater and our support team! If you ever need our help or have questions, please do not hesitate to reach out.
All the best,
Out of the Sandbox
Avec ce theme sobre et incroyablement efficace il y'a une équipe technique qui assure le support avec panache. bravo et merci
Hi Fromagerie du Château team!
Thank you very much for your review! We are happy to hear that we were able to jump in and help out, and that Theme Updater helps to streamline your theme's update process!
All the best,
Out of the Sandbox
So far so good!
Hi JAREDJAMIN team!
We are so happy to hear that Theme Updater is able to help your shop - thanks for the great review!
All the best,
Out of the Sandbox
Great support. Euwi helped a great deal with a conflict of code issue I had while updating. Great customer support and service.
Hi Healthy Habitats team!
We are so happy to hear that our team was able to assist with your theme update - thank you very much for your review!
All the best,
Out of the Sandbox
This app is a lifesaver, it’s saved me hundreds as I normally have to pay someone to bring over my changes and this can take days. I had a small issue and Leo sorted it the same day and even helped me research something which he really didn’t have to.
Amazing app, theme and support.
Thank you
Hi Yililo team!
Thank you very much for the review - and the review of our support team and theme! Glad to hear that Theme Updater has had such an impact on your shop and keeping your theme updated!
All the best,
Out of the Sandbox
it is perfect
Hi URT! URT! team!
Thank you for your review - we think so too!
All the best,
Out of the Sandbox