Reviews (321)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its efficient theme updating capabilities, including one-click updates and seamless integration of custom codes. It reliably adds new sections and features, enhancing store functionality and aesthetics. The support team is praised for their quick and effective issue resolution, often exceeding expectations with their responsiveness and assistance with theme-related queries.
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Support from the Theme Updater team is excellent. Thanks for taking the time to update our theme with all of the customizations on an existing theme version.
Hi Proformance Supply team!
Thanks for the review - we are happy that Theme Updater is part of your theme's update process!
All the best,
Out of the Sandbox
This app is very useful for upgrades and backups. I had a problem with the backup section of the app and Corey from Out of the Sandbox got the issue addressed right away. OOTS' support has always come through for me.
Hi Mihodo team!
We are so happy to hear that Theme Updater is part of your theme's update process, and that our support team at Out of the Sandbox was able to help out.
Thank you for your wonderful review of the app and our support team!
All the best,
Out of the Sandbox
The app updates the themes okay, but there is so little transparency or customer input on what the theme updates are going to be. There's no way to upvote features or make suggestions. And the customer service just sucks. If you ask for help with a problem, like the fact that their theme doesn't support Google Review Rich Snippets, they tell you to hire a custom coder to fix their theme. A suggestion box would be so much more gratifying. I don't always need an instant fix, but I'd like to know what kind of improvements they want to make in the future.
Hi Walnut team!
We are so happy to hear that Theme Updater is part of your theme's updating process!
We have sent you a couple emails and responded directly to your initial ticket for your questions around your theme specifically, but have not received any responses back - we hope that our attempts to reach out to you are received!
The best way to learn more about your theme, where theme input is collected, where to place suggestions, and all other theme related questions, is through our support team. We always are looking for ways to improve our themes, and input from our merchants is an important piece in that process for us.
All the best,
Out of the Sandbox
I've been using the Theme Updater by Out of the Sandbox app for a while now, and it has been a game changer for my Shopify store. As a user of their themes, keeping everything up-to-date is crucial, and this app makes the process incredibly seamless.
Hi ZestNest Decor team!
Thank you very much for your review, and we are so happy to hear that Theme Updater has such a big impact with keeping your Shopify store updated!
All the best,
Out of the Sandbox
Came across some issue I was unable to understand first but thanks OOTS great and prompt Customer service my issue was resolved quickly, they were helpful beyond my expectations - I have been using their services for more than couple of years now and I am fully satisfied with their quality of work.
Thank you for your support team OOTS
Hi Bedazzled.pk team!
We are so glad to hear that our support team was able to jump in and help out, and that you are enjoying your Out of the Sandbox theme and Theme updater App!
All the best,
Out of the Sandbox
Clicking on app -store health check- and a spinning wheel, then nothing. So out of the -sand-box this app does not work.
Hi Velvet Vortex team!
The best way for us to provide assistance and answer any questions you have about our app is to reach out to support@outofthesandbox.com so our team can take a look with you.
Please, respond to our email we sent your way so we can help!
All the best,
Out of the Sandbox
Excellent app. It was very good already but, now, the devs have made it even better. Actually, now, it's the perfect theme updating app. I just click on "Update" and it does all the heavy lifting without me having to do absolutely anything !!! What more can I ask for ? Can't recommend it highly enough !!!
Hi COLORADDICTED.COM team!
Thanks for such an awesome review of our Theme Updater app! So glad to hear that you have been able to take advantage of all the new improvements that our team has made to the app to make theme updates even more streamlined!
All the best,
Out of the Sandbox
I had a fantastic experience with the OOTS support team. We had an issue with our Shopify store (which I didn't fully understand) and they were incredibly responsive and patient, addressing my questions thoroughly and ensuring I understood every step.
I appreciated their clear instructions and attention to detail, which made resolving my issue much easier than I anticipated. The support I received was professional, efficient, and exceeded my expectations. Highly recommended!
Hi Mambo Surf De Luxe team!
Thanks for such an awesome review of our Theme Updater app and of our team's support!
We always look forward to getting to work with our merchants and please do not hesitate to reach out to us if you have any questions at all.
All the best,
Out of the Sandbox
This app works great for everything it's supposed to do. Something to know for anyone with a vintage theme is that one click updates are not available for any themes that haven't been updated since before the Shopify 2.0 update. I was hoping that at least some of the assets from my shop would be able to be carried over in the update but I am having to recreate the pages manually. If you have been keeping up with updates on your shop or you don't use a vintage theme this shouldn't be a problem.
Hi Grassroots Coffee team!
We are glad to hear that Theme Updater is not part of your themes update process!
The Vintage to OS 2.0 update is due to Shopify's mandate and adjustments to the theme's file structures, and is a one time, manual process. Once a shop is past this threshold, the Theme Updater will be able to handle future updates, and we also recommend that a theme is OS 2.0 when using the app, just to ensure that the update is smoother!
All the best,
Out of the Sandbox
The Theme Updater works very well and easy to use. Just a click and it updates. And when I get any kind of issue, the support team always respond quickly and make sure I'm happy with the app. Highly recommended.
Hi Naked Faire team!
So glad to hear that the Theme Updater was able to help you streamline your theme's update process - thank you for leaving such a wonderful review of the app and our support team!
All the best,
Out of the Sandbox