Overall rating Based on 129 reviews
THE HOSIERY BOX
Very poor service and underhand fees - simply read the reviews. The app doesn't work very well, and now a greedy developer wants to charge over $100 a year (forever) for an app to update a couple of lines of code. Their themes are full of bugs, support is very slow (at times even leaving bugs in the code - I'm looking at you 'Artisan'), and now they are trying to sneakily charge for something that was advertised as part of their theme purchase. I doubt this is acceptable practice, or legal, in most countries.
We have already had to change two Out of the Sandbox themes due to bugs in their software, and now they do this. If I were them, I would be very embarrassed as to how they treat long standing customers.
The most insulting thing is the email we were sent, spinning this charge as an 'opportunity'. Please don't patronize us with PR, you are simply milking merchants for all you can get before moving on.
P.S. Following the developers response: You seem to miss the point - everyone who purchases an Out of the Sandbox theme agreed to do so with the knowledge that the updating app comes along with it (and we have also paid an initial premium for the theme and updater app). You are significantly changing the agreement by now charging for the app, and I would say that is unlikely to be legal here in the EU. Also, you mentioned in one response that you need the money to fund your IT systems - well, if you can't afford to provide a service, don't offer it for free with the intention of locking customers into a 'blackmail scheme'. Have the dignity to admit you simply want more money by charging customers twice.
Hello The Hosiery Box,
We appreciate your honest feedback - it is true the Theme Updater App will soon have a number of flexible subscription options available, required to use the tool to automatically configure your updated theme, and access advanced perks (like our new Priority Support feature in the Pro Plan).
However, updated theme files and support will continue to be FREE, as we continue to improve our themes with new features and bug fixes; with these updated theme files, the normal process of updating a Shopify theme can be followed, which does not require use of the app.
We have been working hard on improving and maintaining the Theme Updater App, adding new features and support for more themes, and want to keep offering you the time-saving convenience of updating without needing to reconfigure your settings. We understand your grievance with the change in pricing, and hope the subscriptions options we're offering line up with how you value the app, so we can continue to offer you the fastest updating experience possible.
- The Out of the Sandbox Team
We run three stores using the Turbo Theme from Out of the Sandbox - and are just about to launch our fourth. The theme was chosen to a large extent because of this app to update our themes. Now, the developer wants to charge an extra $108 per store, per year - meaning they expect us to pay $432 per year just to update a few lines of code once a year.
This is a perfect example of how to trap your clients and then blackmail them. Obviously, we are changing themes now for store number four, and then slowly changing the other themes over the coming twelve months.
The irony is that BECAUSE they now charge for this app, there is no benefit to staying with Out of the Sandbox for any of their themes. Considering the high costs of their themes, this is slightly mercenary move by Out of the Sandbox, and would appear contrary to their stated aims of helping store owners.
If this is how a business is managed, and based on 20 years of ecommerce, I would recommend not using the themes or apps of Out of the Sandbox.
Thanks for sending this along, we appreciate your input on the upcoming changes - we're happy to hear you've used Turbo for multiple stores, but regret to hear the upcoming changes have come across this way.
Rest assured, updated theme files will continue to be FREE, so you can continue to take advantage of improvements we're making to the theme for all your shops.
We understand that updating a Shopify theme by uploading the updated version and reconfiguring the settings can be time consuming, so we have worked to develop and maintain this tool to make this process easier and faster. While using the Theme Updater App is the preferred method to update a theme for many of our merchants, we do not intend to trap you into using the app if you do not value it. You will not be signed up for a subscription automatically without opting-in.
We sincerely hope you continue to use the Turbo theme for your three shops, and consider it for the fourth. Turbo's performance features and robust set of theme settings/features are not found in many other themes, and while we know the change in price isn't well-received, the Theme Updater App provides a unique method to speed up the updating process, which is otherwise conducted manually for any other Shopify theme (other than Out of the Sandbox and Pixel Union themes). We want to continue to offer you this value, along with exclusive perks we've added to the app, and we hope you'll consider one of our flexible subscription options.
-The Out of the Sandbox Team
A premium theme should not require an additional $9 per month to upgrade the few times per year that is necessary. This will not build good will for Out of the Sandbox or Pixel Union. I imagine this will also impact reviews of their themes directly. I like Empire but would not recommend it to others given this recent sheisty maneuver.
Thanks for sending these remarks; we take your input to heart.
It is true that periodic updates are a necessary part of using a theme, as the theme is updated to include new features and improvements. However, you are not required to use the Theme Updater App to update your theme - updated theme files with new features and improvements will continue to be available for free, as they are for all Shopify themes.
You can optionally use the Theme Updater App when an update is released to retain your previous setting configurations and transfer some code customizations, to make the updating process faster and easier. This is accomplished through the app's unique functionality that we continue to develop and maintain. To take advantage of these updating benefits, along with new and exciting features such as Priority Support (available in the Pro Plan), we'll have several flexible subscription options to choose from.
But, rest assured, the normal Shopify theme updating process will continue to be possible for your premium theme, and the updated theme files will continue to be available for free.
-The Out of the Sandbox Team
Just received a message that they are now charging for this app even after we paid so much for the theme. It doesn't make sense to pay $108 for something we use 2 times a year. I will most likely move to another theme once my theme becomes too out of date.
Like many others not happy this app is going from free to paid with no details on how to avoid being charged. This app never worked for me due to my custom code.
Stay away from Out of the Sandbox themes. First you pay dearly for the theme, then if you want to apply the theme upgrades you will have to pay 9$ a month for a service that you will use 2/3 times in a year.
But what is your choice? None. Because to update the theme manually it's a nightmare. I am going to find a better theme that doesn't charge me for updates. I am not happy.
They just notified that they moved this to a paid app. 100+ a year to keep their app updated on top of what you pay for the theme.
ANTI-POP.CULT. | Art Unique
Out Of The Sandbox emailed to say the Free or Basic Plan would automatically increase to $9 a month but failed to give a date when this would start. I do not want to be charged for something that a. used to be free and b. I only use maybe once or twice a year. Uninstalled.
We have used this app once and it worked well but it just sits there majority of the year. Now that they are charging $9/month for this app we will be deleting it. This isnt something constantly used that we can justify paying them for especially for something that should be free with the theme.
I'm a long time online seller and this app has been great the handful of times that I"ve updated in the past three years. But I cannot believe that I paid $350 for a theme (with 1 store usage allowed), and now OOTS wants to charge $9 a month and/or $108 a year (forever) to let an app stay installed in my store that I use two or maybe three times a year at a maximum?? BOO HISS. Horrible. The updater is great so I hate to leave 1 star because of this new policy, but its a complete disappointment to see these guys get so greedy when their themes are highly priced.