Theme Updater & Backups | OOTS , 267 reviews

Excellent updater, yes it costs $9 a month but you also get customer support and regular updates. Thankyou so much to the whole OOTS team for your product, service and support.

OOTS/Pixel Union has been great!! This app is helpful for updating your theme without needing to know all the ins and outs of theme management. I am not code-savvy so this was my go to and very helpful to catch my store up to speed. Customer service by Myles was phenomenal as well, providing clear and easy solutions to all my little edits and questions. Thank you SO much!

Brilliant, Brilliant, Brilliant! The fact that this app is produced by Out of the Sandbox should reassure you that the quality and support are both second to none. We have been using the Parallax theme by Out of the Sandbox since 2019, alongside this app, and we are absolutely blown away by its high quality and ease of use. We get so many compliments about our website - both looks and functionality. That's all down to the Out of the Sandbox design. Customer service is excellent, they cannot do enough to help. If you have a problem or a concern, they fix it and they genuinely care about your shopify store! I genuinely believe that there is no need to look anywhere else: choose an Out of the Sandbox theme and get this app. You will never regret it. The app makes updating the theme supremely simple. I cannot recommend this highly enough. If you don't believe me about the beauty of Out of the Sandbox design, check out our website! Thank you Out of the Sandbox!

I'm super impressed with this app - surprising visibility into theme customizations and ability to carry those through release updates. Thanks folks.

https://www.dopeboo.com

Very easy to use. Out of the Sandbox has great themes and a great updater.

We purchased Turbo theme which at the time was your most expensive product and were promised free upgrades via the theme updater. Now you've switched the updater to a monthly subscription?

How could you screw over your customers like this?

I see from other comments that you can upgrade manually. This was NOT part of the original deal and was never mentioned at the time of purchase but I guess that is what we are left with. Awesome support for your premium product!

Also some detail on how to upgrade manually would be handy.

To other would-be purchasers - don't buy this product, or anything else from Out Of The Sandbox. What will they switch to subscription-only next?

We have been paying for two years for what is a lousy support which does not even respond to customer queries. Shopify should investigate this company

Horrible customer support, they don't respond, and I purchased my theme! The support for Out of the Sandbox is nonexistent! I messaged on March 3 to ask for assistance and I messaged again on March 8th because of no response. No one from Out of the Sandbox has responded to my requests! I used the theme updater to get my SopPay badges to show on my products and in the preview, it showed the payment badges but when I hit publish, the badges didn’t show on my live website. None of the information provided on Out of the Sandbox address my issue. Customer service hasn’t gotten back to me at all!

Of course, elaborate codes may experience problems when migrating to a new version. Especially if custom code was used. If this should be the case, the support helps out promptly and competently. Usually the update works without problems and with only a few clicks. Basically, a great service that other themes do not offer.

It works just fine. Thumbs up. You can contact support in case you have any issue and they WILL help.