Overall rating Based on 133 reviews
We used the updater. Now we have no access to the theme at all. It just times out and we cannot do anything. I cannot imagine a worse situation. There is no telephone number to call. No support. Nothing.
When we bought the turbo theme we though updating it would be a seamless process. That is why we were happy to shell of the $350 US that it cost to get the program. We thought the updater would change thing including our custom changes.
This is the response we got:
Scott Marshall (Out of the Sandbox)
Oct 25, 3:27 PM EDT
Thanks for the reply and sorry for the wait.
Unfortunately, this process is quite standard for many customers who customize their theme. If you wish to avoid these conflicts in the future, I would avoid customizing your template files to ensure the Theme Updater App can successfully update your theme.
Please let me know if this helps or if you have any other questions.
Support Supervisor - Out of the Sandbox
Monday to Friday 9AM-6PM (Eastern)
So be aware if you buy Turbo and the updater that you are on your own and have to do all of the customizations yourself - again.
False Advertising at its best.
Simple app that installed easily and seems to work as described. I have not been able to update my them Turbo theme yet, but am certain the this app will save many hours of work.
Really good app. En nuestra floristeria online en Barcelona va genial.
Mane Management Lifesyle
Theme Updater as been a great addition to our store, www.manemanagement.com. Our customers love the app even though they have no idea of the inner workings. It just works seamlessly with our store!
Find Unique Christmas Gifts
Wow works great. Was a little nervous about using this, but it updated all our design and Christmas Gift Products without loosing anything.
I like out of the sandbox, I paid a 3 figure sum for one that almost instantly became outdated and could not be updated without building it from scratch (edits + custom code, over 10 hours work) and am now finding alot of customers are seeing products as out of stock when they are in fact still available, so is now costing me money and I am forced into choosing spending 10+ hours making what I already have or spend another 3 figure on a newer theme. So I emailed in. Their response "upgrade and spend 10 hours making what you have, or buy a shiny new theme" so zero offer of help or support.
Great app and we are really glad to have this available for our Parallax theme. Unfortunately, upgrades and how to get them installed were not on my roadmap when I was shopping for a theme. I cannot believe that we overlooked such an important feature. Out of the Sandbox themes are incredible for all the fine details they offer with so many large and small touches that other themes would require hiring a developer. With OOS they are standard with customer service second to none.
So we love our theme, but then realized we really needed to upgrade our Parallax 2.4 to the new 3+ versions with added features. Enter the Theme Updater...what a time saver and it worked incredibly well. We had just a couple custom items we needed to redo, but now that we are on 3+ this should not be an issue again. This truly is an invaluable product and it's free! Kudos to Out of the Sandbox for helping its customers.
So far this has worked pretty well with our heavily customized Turbo 2.1 Update. We had extensive customization in a few files but they were easily fixed by hand. Will definitely continue using.