Theme Updater & Backups | OOTS , 266 reviews
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Update: The issue is still not resolved. We've paid every month this year (and years past) but the app still says we are "unsubscribed" as of February. We've sent proof of payment to Out of the Sandbox multiple times. As per Shopify, our "unsubscribed" subscription is set to renew/charge us again on June 5th. We just want access to the app we've been using and paying for for years! ///
Original: We've been using this app for years without issue. About four months ago the app said we were "unsubscribed" despite still being charged the monthly fee. We've been unable to update our themes since and are still being charged the monthly fee. Customer Support is non-responsive despite being provided proof of payment(s).
Hi stubble + 'stache team!
Thank you for reaching out to us!
It looks like we were waiting for a response to our last correspondance we had sent to you and this is why you had not heard back from our team!
Not to worry, we have reached out to you again via email, and look forward to resolving this with you!
All the best,
Out of the Sandbox
I love the Theme Updater app. I'm using with Pixel Union 'Atlantic' Theme. We have paid for app, and most customisations transfer over. Any that don't I can usually sort out with Support. Makes life so much simpler!
Hi Peggy Porschen Cakes Ltd team!
Thank you for taking the time to leave your feedback!
We are glad to hear that you found updating with Theme Updater Plus helpful, and that it was able to simplify the updating process!
All the best,
Out of the Sandbox
The app updater has been a great help for me. It does most of the work, and then I only have to fill in the special little changes that I've made to the code on my own. I had a technical question, and support got back to me quickly and clearly explained what I needed to do. Very helpful - excellent support!
Hi Stuttering Therapy Resources team!
Thank you very much for your feedback - we are so glad to hear that you are enjoying our Theme Updater!
All the best,
Out of the Sandbox
Brilliant app, saved me MONEY - I had some custom functionality which I needed on my update, last time I paid $1k to get this done, this time it was FREE
We paid $89 to use this app to update a theme that was registered and compatible. It did not carry over any of the work we had put into customizing the theme through the Shopify sections and theme editor. We're not even speaking about development work - just settings through the theme. The quotes we have gotten from developers to carry over the settings have been extremely expensive and all over the place. It's as if developers know you're in a tough spot s they see how much they can charge you. Do not make the same mistake we did - they do not issue refunds and there are tons of bad reviews here for a reason.
Hi MANIMAL team!
When updating your vintage Streamline v3.4.1 theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help with future release updates.
Although the Theme Updater does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file.
Thank you very much for your feedback - we are always looking for ways to make our app better!
A member of our support team has reached out to you via email as well!
All the best,
Out of the Sandbox
Awful experience. I bought their superstore theme and it is full of bugs. When I updated the pagination to infinite scroll, the filters, menu and other buttons stopped working. Awful theme which has clearly not been tested. Support is extremely slow and unhelpful - I am being ping ponged back and forth without a solution. All in all, awful experience with the fundamental elements of the store not working and being full of bugs.
Hello Peaches and Screams,
We appreciate the input on your experience with Out of the Sandbox, the Flex theme and the Theme Updater App - we're sorry limiting of free access to the Theme Updater App to the first year of use has created this experience!
To keep the details of the various products separate, the Flex theme ($450USD) while rich in settings and features, can be updated through the normal updating method, which is the same process as initially installing and configuring the theme - we stand by the notion that this can be accomplished by any Shopify user, and we continue to make the robust feature-set easier and easier to configure (with pre-built demos included with the theme .zips).
While a normal update on Shopify does generally involve reconfiguring settings, it is the method available to all Shopify themes - we haven't made this process intentionally difficult, but seek ways to make the process easier and faster.
The Theme Updater App is a tool for making parts of the Shopify updating process automatic - in particular, obtaining the new version of the theme, carrying over past setting configurations, and detecting code customizations are conducted automatically. With the changes to the pricing plans, this tool is available for free for the first year of usage (based on the theme's registration date through the app) - following the free year, a number of flexible subscriptions options are available for users who value the time-savings the app offers. Rest assured, at no point in the use of any Out of the Sandbox theme (including Flex) is the Theme Updater App required! Updated theme files continue to be available for free and using the Theme Updater App to update the theme is optional.
To note, if you're a user of the Flex theme, which was released in Aug 2019, the free trial of the Basic Plan of the app should be available to you, based on the registration date of your Flex theme which would still be within its first year. If you're looking for any assistance with accessing the free trial feel free to contact the Out of the Sandbox Help Center - help@outofthesandbox.com
Sincerely,
The Out of the Sandbox Team
Simply a must for any business who hasn't modified too much of their sites code. Very easy to use and fair pricing for what you're getting in return!
Unfortunately I was keen to use this app as it said it preserved theme settings but it doesn't completely. All my fonts, footer settings, apps, uploaded swatches, etc are lost each time.
Disappointed.
Wonderful app. Made upgrading so much easier. Support was great in answering my questions.
We have used this app since its release.
Be aware of that many 3rd Party Themes does not offer Automatic Theme Updates. You need then to download the newest theme, and do all the customization once again (this can take much time / have a high cost).
However, the themes from Out of the Sandbox offers a Automatic Theme Updater. That is a huge advantage.
We have a website with many 3rd party apps, and a 3rd party Theme Editor.
When using this, all changes we have made are included into the new updated version.
If some code will not be transferred, we are notified of that in the app.
Please note their app have two price points, one with support within 3 days, and one with priority support.
In my opinion the cost of both the plans are easy to justify, if you run a business with revenue.
We have updated the Turbo-Portland theme from Shopify to the new Shopify 2.0 theme with no problems, using Theme Updater Plus.
If we need help, the support from Out of the Sandbox has allways been great.
We had a serious problem with a 3rd party app that was not compatible with the theme. We was sent in all direction, everyone pointing towards another. Out of the Sandbox stepped up, gave us clear instruction, and solved the problem for us, although the error was with another app.
Conclusion: We are happy with both the products and support offered by Out of the Sandbox, and a big thanks to Euwi!
Hi ebiketech team!
Theme Updater Plus is an amazing tool for updating your theme, and saves a lot of time with troublesome updates while helping to streamline the update process.
We are very glad that you used this app to update your theme, and thank you for such an awesome review of our app!
All the best,
Out of the Sandbox