Overall rating
4
Counts per rating level
  • 50% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 34% of ratings are 1 stars
March 30, 2019

Registering: Easy
Updating: Easy
Result: Better UI and better performance when doing auditing of page speed etc.

Page speed was up 5 points from 53 to 58 on "audit" in Chrome devtools. Moving from 3.0.1 to Latest.

It also does not publish the updated theme automatically and there are no surprises.

Famme
Norway
Over 1 year using the app
Out of the Sandbox replied April 2, 2019

Hi Famme!

Thanks for posting a review and sharing your results. That's great to hear!

September 18, 2019

Out Of The Sandbox emailed to say the Free or Basic Plan would automatically increase to $9 a month but failed to give a date when this would start. I do not want to be charged for something that a. used to be free and b. I only use maybe once or twice a year. Uninstalled.

ANTI-POP.CULT. | Art Unique
United Kingdom
About 3 years using the app
March 1, 2018

We use OTSB themes on 4 website including NeonEaters.com. We love this shiz

Neoneaters
United States
About 1 year using the app
September 13, 2018

I love this App it makes updating our theme so simple and easy. Even with some theme customisation updates are applied without any problems.

Popstrukt Furniture
South Africa
About 1 year using the app
September 20, 2019

I recently purchased the Parallax theme and just about have my store set up to open and now I get an email saying to automatically update the theme is now $9 per month. I honestly wish this would have happened sooner so I would have purchased a theme from a different provider.

The Bearded Mack Grooming CO
United States
Almost 3 years using the app
Edited November 12, 2019

RUN FROM THIS APP. DOES NOT WORK. RUBBISH. Guarantee we'll get a faster response to this Review than we will support. The App is not worth the time, money and energy. It does not work with PixelUnion. It creates more work. Who has the time to wait 1-2 days let alone 24 hours with "premium" support for a response. Find a better Theme than using PixelUnion and this App from Out of the Sandbox. More importantly-find companies with better support.

Day 2 STILL WAITING FOR SUPPORT.
A MONTH LATER AND IT STILL SUCKS. LOOK AT ALL THE POOR REVIEWS-DO NOT USE THIS COMPANY OR ANY OF THEIR APPS. Shopify should dump them

tdctheLightShop
United States
Almost 3 years using the app
February 13, 2022

This app is of no help. I paid for the app in order to update my Turbo theme. I have tried several times and it's not working. When I go to publish it, and check the version number, it's still showing as the old version. I go back to theme updater and it still shows as my theme needing to be updated. I just don't understand. Please help.

EcoFresh™️
United States
Over 2 years using the app
Out of the Sandbox replied February 14, 2022

Hi EcoFresh™️ team!

Thank you very much for your feedback - A member of our support team has reached out to you via email!

All the best,
Out of the Sandbox

March 12, 2018

I did a big mistake earlier by upgrading the theme of my site furniturestop.co.uk without installing this app but when this time I wanted to upgrade the theme again, I installed this amazing app which allows the site to upgrade to the latest version without losing those customizations we did earlier.

Furniture Delivery Uk
United Kingdom
About 1 year using the app
December 11, 2019

This company is by far one of the shadiest companies in the app store. Beware.

The Basic Plan of this app was originally offered as FREE FOR LIFE - Everyone who purchased a theme based on this Free For Life Updates plan is now out of luck. You are forced to pay.

If you purchased one of their themes based on the fact that you'd be easily able to update your themes as Shopify makes changes, then guess what, now you suddenly have to pay for that service. The crass emails from support who claim that they can reserve the right to change prices adds more insult to injury. How can you justify selling themes for 300+ dollars, then charge monthly to keep those themes functional?

Avoid this company like the plague. Out of the sandbox and directly into to the litter box.

Eighty Sixed
United States
Over 2 years using the app
Out of the Sandbox replied January 8, 2020

Hi there Eighty Sixed team,

Thanks for taking the time to reply and providing that feedback. While we can definitely understand the frustration with the changes made to the subscription model for the Theme Updater App, it’s important to note that we will still be providing free lifetime updates on all of our themes. If you choose not to use the Theme Updater app, you can still update your theme the free method following Shopify’s normal updating process, where the new version is added to your ‘Themes’ panel and reconfigured manually. This is how all themes are updated across Shopify as the Updater App is an exclusive feature/offering for our themes. 

You can find instructions here on how to access those files, depending on where you bought your theme: https://help.outofthesandbox.com/hc/en-us/articles/115007099548-How-to-Update-Your-Theme#alternative-method

Ultimately we will continue to offer free updates regardless of whether or not you choose to use the app. Hopefully that helps clear up any confusion, and please don’t hesitate to reach out should you have other questions regarding that or anything else!

Take care.

Sincerely,

The Out of the Sandbox team

Edited April 19, 2023

If you are looking for somewhere to throw away money, this is it! This app did absolutely NOTHING to preserve my settings or customizations. I bought it because upgrading normally wasn't keeping even some basic settings. Figured this would help. Nope. This was a simple upgraded. Already on shopify 2.0, so not an issue with that.

EDIT: Regarding their reply... My theme settings were able to be transferred over to my new theme because I did it all manually myself. Please don't try and infer that this app had anything to do with that. Come on now.

Glowy Zoey
United States
Over 2 years using the app
Out of the Sandbox replied April 19, 2023

Hi Glowy Zoey team!

Unfortunately, third party app code is not always able to be transferred over automatically, especially if there are significant changes made to the theme files. Luckily, Theme Updater Plus is able to identify the code that will need to be manually transferred!

Thank you for reaching out to our support team, and I am glad that we were able to identify that your theme settings were transferred over to the updated theme version.

We were able to provide a detailed breakdown of the third party app code that would need to be transferred over to your updated Impulse theme, and we appreciate you reaching out for clarification!

All the best,
Out of the Sandbox