Reviews (1,891)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its user-friendly setup and effective customer support, noting improvements in customer interaction and increased sales conversions through real-time engagement. The integration with multiple channels like Facebook and Instagram enhances customer service capabilities. The robust free plan is particularly beneficial for small businesses, and the AI chatbot features efficiently handle customer queries, saving time and improving service efficiency. The convenience of the mobile app is also appreciated, allowing merchants to manage interactions on-the-go. This app is valued for its comprehensive features that meet various business needs, enhancing customer service and boosting sales.
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Powerful functionality and great customization options. Thank you!
EDIT: The guys at Tidio have kindly help put in place a block for all the countries that have been spamming. This has worked a charm.
Installed the app and has been working absolutely fine - no complaints at all. Unfortunately, within minutes, i was being spammed by countless dodgy marketers (90% from Nigeria) and there was no way for me to stop or block the country from messaging me. I was constantly having to "ban" each user, which became tedious and a huge waste of my time. I chatted to the support staff at Tidio and they told me they had no plans in place to prevent this kind of spam. This has, in turn, made an incredibly good app unusable for me. Hopefully the dev team will look into a way to stop this kind of spam so that we can use the app as it should be.
Simple to sett up, and a great feture is you can get chat, messanger(FB) and company mail in one place.
Very functional tool with excellent ability to manage messages across different media. We use it at www.notasdecata.pe with great success.
Amazing app, super well built at an incredibly fair price. Needed some support in switching stores and the support was absolutely brilliant. Well done guys!
Amazing customer service from Mike, he was very helpful and responded to all my questions very clearly. Thank you!
Hi there! Thank you for taking the time to leave a kind review :) It's fantastic to know that Mike was so helpful. He's amazing at what he does! Chris
Amazing App , easy to install and easy to use , the best for my www.seven-50.com website!
I love this chat app! You can reply to customers through a phone app quickly as well! I love how you can design the chat to look presentable on the website ! Awesome!
Awesome app, very impressed!! You get a lot in the free version. (Though you cannot set up automatic messages, set specific hours, or require any email/name/info before beginning the chat-for these you need the paid version). Many different options to personalize colors and design of chat as well as customize welcome and offline messages. I chatted with them as I set it up with any questions I had, and they were super helpful. It has a very clean and sleek look on both desktop and mobile. My mobile app was super simple to install as well. Great app!
Amazing app and great live support! this app makes your website damn good! love it! highly recommend it!!!!!!