Tidio ‑ Live Chat & Chatbots

Live Chat boosted with Chatbots for the best customer support

Shopify app insights
  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Up-to-date tech: works with the latest themes


4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars

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1201 - 1210 of 1550 reviews

Perfume Amour

Location United States
Time spent using app 3 months

Tidio Live Chat is great! As a start up company its hard to invest in phone lines and employees for chatting. Tidio gives us an opportunity to speak and help customers with purchases at a lower cost. Thank you

Freeride Boardshop Inc

Location Canada
Time spent using app 5 days

Great app...had it installed on my site for less than a week and I ended up getting a $700 sale directly because of a chat I had with a potential customer using Tidio. The iPhone app works amazing too and is great for busy business owners who want to provide excellent customer service, but can't be at a desktop computer all day. The support (they use Tidio Live Chat) is instant and great for helping you with any difficulties you encounter along the way. Check out our installation at https://www.freerideboardshop.com


Location Portugal
Time spent using app About 1 month

Great App, and great support too!!


Location Indonesia
Time spent using app 8 days

very easy installation step and with desktop and mobile app support . This definitely the winner :)

My Guest Book

Location New Zealand
Time spent using app 4 months

Installed this app yesterday and loving it so far had a few little questions after set up which were handled super quickly by the support team via live chat. Also downloaded the app on my phone. I think the live chat app will really help me engage with visitors to my site.


Location United States
Time spent using app 4 days

I wish I could give this app a good review. But, frankly, I can't figure how it got so many good reviews here.

I tried it for a week. It's *almost* a good app, but far too unstable, written by a startup that clearly is going through growing pains.

I switched to tawk.to and am very happy. It's free. And it works reliably. Also tawk.to has great tech support, and, IMO, a better UI. Their back-end is instantaneous, so changes made appear on your site immediately, unlike Tidio. All in all, tawk.to just feels like a more mature company and product.

On the plus side for Tidio: Tidio gave quick and good tech support. I actually contacted a few stores using Tidio as listed in these reviews and the ones I spoke with liked it. The president of Tidio reached out to me after I first posted this review, so they're aware of the issues I experienced. He assured me they're rapidly fixing them. And he refunded the $12 I'd paid for the next month's pro level. (See? I liked their app, but couldn't continue to be an unwitting beta tester for them...)

My suggestion: wait until December 2016 and then check them out to see how much progress they made with their app and whether it works for your needs.

Sorry, Tidio. I really wanted to like you.


Location United States
Time spent using app Almost 2 years

Just installed Tidio Live Chat. Really easy installation. Did not have to edit my theme liquid. It just works. Had a little trouble editing profile but reached out to Tidio through their own live chat. They we on it and helped me right away. Easy to edit profiles once you understand. Thanks Tidio.


Location United States
Time spent using app 10 months

Awesome app, very impressed!! You get a lot in the free version. (Though you cannot set up automatic messages, set specific hours, or require any email/name/info before beginning the chat-for these you need the paid version). Many different options to personalize colors and design of chat as well as customize welcome and offline messages. I chatted with them as I set it up with any questions I had, and they were super helpful. It has a very clean and sleek look on both desktop and mobile. My mobile app was super simple to install as well. Great app!


Location United Kingdom
Time spent using app About 2 years

Easy to set up.


Cleo Madison

Location United States
Time spent using app 2 days

We read that live chat can really improve conversion rate. The free plan has everything you could want in a chat app. I fully believe we'll upgrade once we can justify the cost. Seems really affordable though. We even had questions about the app and used live chat with their support. Martin was our rep and he addressed our questions quickly and got them sorted out. Very impressed.