Reviews (1,940)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

December 30, 2021

Sehr Gute App, mit bester Beratung. Ich hatte ein Anliegen nach paar Minuten war mein Anliegen gelöst, bin sehr zufrieden mit der App

OptimusKitchen
Germany
About 1 month using the app
TIDIO LLC replied January 4, 2022

Thank you so much for your kind words! We hope you continue enjoying our app. :)

January 18, 2023

super efficient application and really very useful, I recommend and the customer service is very fast

Sunrose
France
About 1 month using the app
TIDIO LLC replied January 23, 2023

Hi there! Thank you very much for the kind review :) Great to know that you like our service. Chris

Edited February 27, 2019

Check out carbonthat.com.au for as a test site. The Free plan is plenty, but depending on your site sessions, investing an extra few dollars a month, is well worth it. And Props to Martin from Live Chat, helped me every step of the way!

Links well with the iOS app, great job guys.

CarbonThat
Australia
About 1 month using the app
June 23, 2017

Great App! Easy to install and setup. I chose the free option for now.

Overnightwine
United States
About 1 month using the app
May 29, 2016

Very easy to install, easy to use

Cv Design
Norway
About 1 month using the app
December 4, 2019

Amazing! First day with my site live and a customer just told me they purchased BECAUSE OF my quick response. He is ditching his chat program and getting Tidio.

Empower Sound
United States
About 1 month using the app
TIDIO LLC replied January 9, 2020

Thank you so much for your review! We're really happy to hear that the chat helps you sell more. :)

Edited September 8, 2021

The app is great - extremely user-friendly and easy to set up. Plus it has been a very useful tool in generating leads!

Bondi Records
Australia
About 1 month using the app
TIDIO LLC replied September 8, 2021

Thank you so much for the review! I'm glad that you can keep enjoying our product

January 7, 2016

I have only been using it for a few days, but the support has been EXCELLENT helping me with my questions and troubles. It is chat not a person, but it responds instantaneously and solves problems real fast.

Support is what makes me like this product.

A++

Books Rd
Dominican Republic
About 1 month using the app
December 26, 2019

I am still using the free version and it is really cool and I recommend it. It has many beautiful perks. It specifies for you visitors who are on your site, from which country they are and in which section they navigate the site. It is really great and I love it so much. Thanks to the developers
info@sweet-myhome.com

Sweet-MyHome
Canada
About 1 month using the app
TIDIO LLC replied January 9, 2020

Thank you so much!

December 14, 2022

best app for chat with customers, nice chat with admins. friendly acess :)

Simplyfy
Czechia
About 1 month using the app
TIDIO LLC replied December 16, 2022

Hi there! Thank you so much for the lovely review :) It's great to hear that you think Tidio is the best chat app. We are trying very hard to keep it that way! Chris