Tidio Live Chat & AI Chatbots , 1,849 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.
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Perfect. Does exactly as advertised. Would recommended this application to anyone planning to run their own shopify store!
Thank you so much for the kind words! :)
The app works wondrously on many devices, and supports multiple users. Would definitely recommend!
Muy buena la experiencia, muy util. Buena atencion al cliente. Muy rapido y todo perfecto, gracias!!
Hi there! Thank you so much for your positive feedback:) We are happy to know that you are enjoying the experience with Tidio so far.
I just installed this and been playing around with it, I spoke to Martin from support and I have to say out of all the apps ive used it was one of the best experiences I have had Martin really went out of his way to show me the app and help a new user get started thanks so much
The support team are super helpful and their service absolutely improve our customer experiences.
Thank you so much as always!
Thank you so much for your positive review! We are thrilled to read that our Customer Support Team has been of help to you and you can always count on us should you need any assistance! :)
You now have to pay to see who is on your website "in real time"??? Isn't this the main feature of any chat app??? This was and should be a free feature. Poor business ethics to have your hands out for money all of the time. You just lost a customer. Moving on to a new chat app. Good Bye!
it is really a good app! It has so much potential that can help cover so many apps in one in terms of contacting customers and upselling!
Great customer support too!
We are happy to be a part of your business. Thank you for the 5stars :)
horrible company all around. there dash doesn't work and you cant log in when customers are messaging you
Hi! Could you please contact us at support@tidio.net so we can troubleshoot this for you? :)
Olek - Tidio
Customer's comments cannot be cleared from comment section on their website. They will see their 1st conversation and any other previous conversations they have had. Tidio did say they are working on this.
Other than that the app seems okay. Just installed so honestly way too early to comment but they asked...
Tidio Live Chat is the one… don't look further!! I tried many and this one is the BEST!! Also - The Support is OUTSTANDING!! - 100% Recommended.