Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

September 24, 2019

Very good application! It all comes down to Professionalism! functionality, features, and service! congratulations!

Good Job Brasil
Brazil
15 days using the app
TIDIO LLC replied October 21, 2019

Thank you!

September 2, 2021

this app works great and I definitely recommend installing it! doesn't slow down the website at all!

0'Majestic
Australia
15 days using the app
TIDIO LLC replied September 2, 2021

Thank you so much for the review and for your recommendation!

August 16, 2019

Easy to setup and works really great on all my devices! I needed help to change some settings and customer support was great1

Urns.com
United States
15 days using the app
March 21, 2017

great customer support !!!! They helped me throught online chat in seconds ! Very convenient :D

Bio Dluxe
Canada
14 days using the app
February 23, 2016

Awesome feature rich application! Great support. :)

Kinley Mattress
United States
14 days using the app
January 5, 2021

as they said it might increase the sales by up 40% it's correct because the customers feel more confident about the website when they see a professional tool like the Tidio live Chat and when the customer has a question will ask through the chat and you answer him means you got a purchase

THE LENS BAZAAR
Canada
14 days using the app
TIDIO LLC replied January 7, 2021

We are proud to be a part of your business. This is exactly what we were going for, and we appreciate your encouraging words. Thank you!

March 24, 2016

Awesome app so far. Will be able to give more information once I use it a little longer.

Thisandthat4kids
United States
14 days using the app
Edited July 13, 2021

Really great app! Easy to use and great customer service. I had a problem with notifications, opened a chat and the problem was resolved in minuets. Thank you so much!

TLC Sport
United Kingdom
14 days using the app
TIDIO LLC replied July 1, 2021

Thank you for the review! Providing your website visitors with instant solutions to their queries via live chat can boost your conversion rates and, in turn, increase your revenue. If you need any help with setting up your Tidio account - please don't hesitate to reach out to our Support team :-)

October 9, 2020

This app is amazing! Support is great and honestly just such a lifesaver. App is still being developed so certain settings may still be lacking but overall VERY SATISFIED!

Shop Quint Essence
Canada
14 days using the app
TIDIO LLC replied October 12, 2020

We appreciate the review very much! Thank you for the encouraging words :)

May 3, 2020

This app is really cool if set up correctly, it can work wonders. Love the support team who respond really fast via Email. Stay blessed :-)

Farry Fashion
United Kingdom
14 days using the app