Tidio Live Chat & AI Chatbots , 1,852 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and robust functionality, including a live chat feature that enhances real-time customer interaction. The AI chat, dashboard, and email marketing features are intuitive and effective. The chatbot feature is praised for boosting sales and improving customer service efficiency. The app's seamless integration with platforms like Facebook and Instagram, and its multilingual feature, are appreciated by international merchants. Merchants have reported significant sales increases after implementation, and the customer support team is frequently commended for their exceptional service.
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It is quite awesome app that I've used ever! It makes our customer service easier and it increases our sales!
Amazing, thank you so much! :)
Have been using Tidio Live Chat App for a little over 2 weeks now and can safely say this is the best Live Chat App out there and every website should have this installed. Best thing about it is you can manage Live Chats wherever you go and their user interface is the easiest to use out of all Live Chats. Its simple smart and great to use.
Not the perfect live chat tool but certainly good value and pretty straightforward to use.
I love all the features and what you can do with this app. It's more than just a chatting app, you can build so many custom bots and it's so much fun playing around with them!
Thank you for the 5 stars! We are glad you enjoy Tidio :)
We now use the Tidio App to funnel live customer chat requests for multiple online stores. With their help (looking at you Martin) setting this up was easy and painless. Everything is working exactly the way we had hoped. We began receiving customer chat inquiries literally within minutes of finishing the final setup while we still had Martin from Tidio from their help desk working with us.
Thank you so much for the 5 stars. I will be sure to let Martin know he once again did a great job :)
Great support! I was kindly walked through an issue I was having and got it resolved very quickly. Awesome app, great capabilities, great design and smartphone app makes it very easy to keep in touch with customers! Do recommend.
Very disappointed in the latest update. iOS users are unable to stay logged into the chat or network communication issues. Switching to a new live chat application.
Great App, And very good support team.
Love working on Tidio, anyone from beginner's to advance level anyone can use it, easy and simple to setup.
Hi there! Thank you so much for the positive feedback you left for us. Glad to hear you enjoy the ease you can setup and work with Tidio :)
Been using for 24 hours and I've gotten more leads than anything else I've used so far. One big suggestion is to filter our bot traffic though - I see way more "visitors" to my site using Tidio than both google and shopify ever show. Also love that I can easily chat with customers. I've had quite a few conversations that would have probably just been customers who left the site before I installed the app.
Thank you so much for the review! The discrepancies can actually be caused by different tracking methods used in Tidio and other services, but we can assure you that each customer you see on your visitor's list currently has your website opened in a tab. Once again thank you for the feedback!
I have not really had a chance to try this out yet, but the support staff has been Fantastic! I think this will be a huge plus on my site once I get everything set up and rolling.