Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

Edited February 27, 2017

I've have been using this for about a month - I switched from Olark which is highly regarded but it didn't have a mobile feature. So unless I was sitting down in front of my laptop I could only get emails from our customers - which is sucky customer service. The set up was easy however when I updated the iOS on my phone the mobile chat feature did not work if not in wifi (which I am generally not). So I was stuck again forced to sit in front of a screen to do CS.

Dr Fill In
United States
About 1 month using the app
June 21, 2017

Great Great app.. To expensive plans for startups...Make sure you check my website if you read my review :)) Thanks!

Maorimod
Ireland
About 1 month using the app
January 16, 2017

We just downloaded this app and so far I'm just in the testing stage. But I must say that I love it already! Super easy to configure. I did have a couple of questions so I used their chat support on their website and the tech was quick to answer my question and now I am good to go! Big thanks!

Got Keys
United States
1 day using the app
August 4, 2022

Unfortunately app was very confusing to setup. Since i already done the the free trial couple years ago i decided to pay the full plan, almost $50 dollars /month. I wanted to start a new chat, from zero but customer support was confusing. different answers every time i talked to someone. so i decided to cancel and because the app didnt have features i needed and was confusing, so i had to cancel it. Dominika from customer support promised me that I was going to receive full refund (tried to make the app work for 5 days and no success). Its been over 2 months , sent her few emails and no response. I will have to call my credit card to get money back, unfortunately i do not recommend this app to anyone.

NutriVita
United States
About 1 month using the app
TIDIO LLC replied August 4, 2022

I'm so sorry to hear about it. Please let us look at it again with our team. We will reach out to you via email shortly with a clear action plan to fix this.
My sincere apologies - Olek - Head of Customer Service.

July 30, 2019

The plug in works really well, although it seems to have slowed down the loading speed for my whole site. It has not been installed for long though so I will continue with it and test this.

I like that you can customise the colours of the chat but even if you pay for the $15 a month plan you still can't remove the "Powered by Tidio" message?! I was told by their support team that you have to pay a minimum of $55 per month in order to have it removed. That is quite ridiculous.

Other than that, the app works really well, it is easy to use and install, the messages come through to your phone.

If I can find a similar option that lets you remove the branding though I will be switching.

BBeaut
United Kingdom
About 1 month using the app
TIDIO LLC replied July 30, 2019

Hi there, thank you so much for your thorough review - I’m 100% sure that our chat doesn’t affect the page loading speed on Shopify. Our widget is loaded asynchronously -- so it loads alongside your website without affecting it. As for the branding - I’m really sorry, but we can’t change its pricing model. This option really helps us grow, and is reserved for the select group of clients who decide to take this step. Thanks for your understanding and your feedback. :) Olek - Tidio

December 21, 2023

The app is good but the tech support is not so good. I have been having an issue of receiving mutiple duplicate emails in our dashboard for over a month now and the team has not been able to resolve the same.
Sometimes their team takes over a week to respond.
I would like to escalate this issue to their senior team so they can resolve my query as soon as possible.

royalchessmall
United States
About 1 month using the app
TIDIO LLC replied December 22, 2023

Hi, I'm really sorry to see your review. I'll investigate and do my best to quickly resolve this.
Olek - Head of Customer Service

April 2, 2020

De base c'est une bonne application mais malheureusement l'appli ne fonctionne pas bien ! Le chatbot automatique ne fonctionne aléatoirement et c'est dommage car quand il fonctionné il faisait ses preuves ! Je vais me tourner chez un autre concurrent et voir ce qu'on me propose de plus fiable.

REKAPE
France
About 1 month using the app
May 17, 2016

The app is really nice. Love all the features that come with it especially the one that allows you to know who is on your website per time and from which country.

Dci Educational
United Kingdom
27 days using the app
September 22, 2021

We love the app! We're using the free version and everything we need is possible. One of the few apps with live chat and they really do respond immediately. Support is very kind and helpful.

Zo Zero
Netherlands
1 day using the app
TIDIO LLC replied September 22, 2021

Thank you so much for the 5-star review! We are glad that you enjoy the features

June 22, 2015

Payment needed after 30 days. The app automatically stopped after my free trial however it says that is free.

Also the mobile app stopped working because its a paid service.

This should have been clear at the time of registering. Don't put free, when its not.

Athletecounty
Egypt
About 1 month using the app