Reviews (1,870)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup, intuitive interface, and high customization. It's praised for boosting conversions and sales through real-time customer service via live chat and chatbots. The AI chatbot is trainable and can filter unnecessary messages. The app offers a free plan, supports multiple languages, and integrates well with social media platforms. Merchants also value the mobile app for managing chats on-the-go and the frequent updates to functionalities.
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Great concept but mobile app and their features are way too buggy to use on site with actual customers. Will look at this app again in a few months. Has lots of potential.
Best customer service and love all the features it has, you can make really good automatizations for your customers.
Thank you so much for your great review! We are glad that you enjoy our chatbots
Kamil from Tidio was so helpful. He was able to get all the answers to my question. I have used a few other chat apps, and to be honest the customer service for Tidio is by far the best.
It truly has a lot of the features I was looking for. However there are a few things I wish the app had. For example auto translated from customers around the world. Also response names, though I have been using Textexpander so it is no longer an issue. Still getting a feel for the platform, however so far I think it is pretty easy to use. Plus the way it pops up on the site is so easy for our customers to reach out to us =)
I installed this app on the trial version and completed the set up. Upon going live, I "used up" all of my chats as Tidio "contacted" every single customer that visited my site. Even though the only actual chats were the two that I did as test with myself. So, Tidio basically charge you for every website vistor that comes to your site regardless of whether the chat function is clicked and used. Of course, this information is not disclosed as part of the sign up for the monthly package. Seems very scammy.
Hi there! Thank you for taking the time to share your thoughts, and sorry for the disappointing experience. It seems that there might have been a misunderstanding here. Your live conversations are not limited in any way, with the plan you are currently on. Only the chatbot conversations are. We always try to provide as clear information as possible, and the limit of chatbot conversations is mentioned on our pricing page. We are sorry if this sounded confusing. We will make sure to keep this in mind for future improvements. Meanwhile, it would be great if you'd be willing to reach out to our live chat support. Our team is ready to explain the best ways to optimize the chatbots usage, and their effectiveness. Looking forward to chatting with you! Chris
Update: 10/12/22 I was charged $49.00 on Oct 9th even though Tidio assured me I would not be charged. I want my refund.
Tidio ‑ Live Chat & Chatbots (Uninstalled 2 hours later) $49.00
Tidio Chat Automation: 2022-09-09 - 2022-10-09
Update: as of 9-23-2022 I have still not received a full refund as I was told by customer support when I cancelled within an hour of install because of misleading wording in pricing plans on Shopify compared to their website. Tidio ‑ Live Chat & Chatbots $49.00
Tidio Chat Automation: 2022-09-09 - 2022-10-09
I am very disappointed in this company. I had high hopes for this app. Installed it after viewing the details and pricing on both Shopify and Tidio.com and the pricing for the higher plan was $49.00 on Shopify and $39.00 on Tidio so after reading all the details I believed the higher price and plan meant I get all the features including the bots unlimited. After upgrading since there is no trial I was charged immediately and when I figured out that I would have to add the Communicator Plan as well for $19.00 more I requested a refund after only having it for a couple of hours and all I was told is to cancel and it will automatically end at the end of the billing cycle. THATS NOT GOOD ENOUGH! This is a bad business practice of bait and switch and I can't believer they allow it on the Shopify Marketplace.
Hi there, we are extremely sorry to hear of your experience! Our Customer Satisfaction Specialist will be contacting you to address this immediately. Thank you for letting us know!
Great service, However, we had to uninstall as it appears that a better alternative for us was "Directly" Intelligent Automation based on the cost and effectiveness of the real-world scenario.
Ich bin sehr zufrieden mit der App und dem Kundensupport Die App ist sehr übersichtlich, und die Mobile-App läuft auch einwandfrei :)
Hi there! Thank you so much for your lovely review :) It's great to know that you find our app clear to use, and that you are satisfied with our support team.
El programa está bien, pero no me parece bien que la opción gratuita sea tan pequeña... 100 mensajes es poquísimo, porque cuenta cada vez que alguien clica al chat, no cada vez que te hablan.
Hello! We are sorry to hear that our plans did not meet your expectations. We decided on such a quota limit because we think that it is a good starting point for Chatbots and it will allow you to estimate if you need to have more or if you would rather focus on Live Chatting. This limitation basically means that you can send an automated message to 100 unique visitors a month.
Your Live Chatting is in no way affected by this and remains unlimited and free. If you have any further questions about our product or need help in setting up your project, please let me know at m.przekop@tidio.net
Non la stiamo usando da molto, ma per il momento sembra estremamente funzionale e il support è molto veloce e disponibile.
Thank you for your review! We hope that you'll continue using Tidio for a long time. :) And if you need any assistance or have any questions -- you know where to find our Customer Support Team!
I adore the stuff thus far. The aesthetic is incredibly convenient and comfortable to look at. I'm grateful.
Hey! Thank you so much for your great review :) It is really great to hear that you like the aesthetic of the app! We hope that the functionality is also to your liking! Should you need any help, just let us know! Thank you for choosing Tidio!