Reviews (1,870)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup, intuitive interface, and high customization. It's praised for boosting conversions and sales through real-time customer service via live chat and chatbots. The AI chatbot is trainable and can filter unnecessary messages. The app offers a free plan, supports multiple languages, and integrates well with social media platforms. Merchants also value the mobile app for managing chats on-the-go and the frequent updates to functionalities.
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Good app with nice customer support that helps out in a kind manner while being able to solve your problem
Thank you so much for your kind review! We always try our best to provide you with the best support possible :)
Amazing app! I love how readily accessible it is! I was able to connect all my business social accounts into one channel which made it super efficient to work things out. I also had an issue with the app recently and it took me a while to figure out but I have to say Dominika has stayed with me throughout and assisted me in every way she could! absolutely lovely and thank you for being so patient with me! I had my problem solved and the app is running smoothly now!
Thank you for the lovely review! Dominika is one of our best support agents so you were in great hands! Should you come across any other issues just let us know and someone from the team will gladly help you!
Amazing customer support and by far the best chatbox and chatbot I have found. And you can use it on your mobile if you are not on your computer.
Hi there! Thank you for the great review :) It's so good to know that you find Tidio to be the best chat app so far. Chris
Great app! Very easy to use, and friendly customer service> Definitely enjoy using this to connect with leads
Thank you so much for your kind review! We really appreciate the perfect score.
I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they could have made this fact that they were increasing their pricing clearer on their pricing schedule, or a simple email, but I can also understand the reasoning. Also, a 1-star is damaging to brand that is clearly working hard, and I don't want to think that I've impacted a business because I reacted like a Karen.
Hi there! I'm really sorry to hear that you feel this way. We are always trying to support start-ups, as we've been one in the past. That is why Tidio can be used for free, forever. The Free plan has all the essentials needed to communicate with your website visitors. The premium plans are optional and we are not trying to convince anyone to upgrade. However, it has been proven that our bots can boost sales significantly. If you have any specific needs regarding the plans, or the functionalities of the chat widget, we are always here ready to assist you and try to find the best possible solution :) You can reach out to us via our Live Chat on Tidio.com, or via email at support@tidio.net.
Chris from Tidio
Well, this is the best chat option (with a lot of very useful automations) you can find on Shopify, seriously. They know what we do, and how to do it. The chat looks super professional & premium on the Free version. Very impressive.
They advised that are going to deliver a full integration with Zapier and the installation is literally 1 click. So, yes, 5 stars app.
Pretty amazing app! dozens of beautiful email templates, pretty awesome UI and desktop and mobile apps. Chatbots are pretty legit too. I only give it 4 stars because it doesn't have sms marketing, which would really make it perfect for us!
Thank you so much for your review and your feedback! We will make sure to pass this idea to our product team since it really sounds like something worth adding.
This app has a really easy to learn interace, their customer service is phenomenal (simple and quick instruction while also being able to guide you via chat if you have any questions.)
Hi there! We really appreciate your review. :)
We are extremely glad to read that our customer service team has been able to help you, please never hesitate to contact us for any questions you might have!
- Daniel
Muy buena aplicación, el diseño es minimalista y genera confianza a los visitantes de la pagina!
Martin and his teammates provide great services. Would recommend to other shops.