Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Really good! It works perfectly and the support people are kind and helpful.
We use in our website to have a better attendance to our customer, so it make us really satisfied.
Thank you very much for your kind review! It's great to know that you are enjoying Tidio so far :) We are working hard every day to keep this up!
This app is amazing and love all the ways you can customize the experience. Love the desktop/mobile app features that provide flexibility to respond promptly anywhere I am. Also, the service for this app is AMAZING. It's actually my favourite part of it! Love being able to talk to real people when I'm in need of help and they address all of my concerns. Thank you !
Thank you so much! We appreciate your kind words very much :)
I think this is one of the best apps on the market today. And although its price is high, it is worth every penny invested in it. Using this application, you won’t even have the thought of looking for something else, since it has almost everything you need. In addition, the guys are constantly improving it and adding new functionality. If you compare the version from 3 years ago with the current one, you will see how far we have come both in terms of adding functionality and in terms of improving what already worked well.
Amazing! I chatted with Arik from the Tidio Support and he helped me to setup the complete app. Love it so far, it's working great and the visitors enjoy it as well.
Thank you so much for your review!
I was hesitant to use a chat because we already had WhatsApp. However, in just a few months, Tidio has really made a huge difference in our conversion rate, The chatbots are great and our customers love the idea to talk to an agent. We are very happy to have Tidio. It has been a great investment, and the customer service is great!
Hello!
Thank you so much for your 5-star review! It is nice to hear that we were able to inspire you to start using a Live Chat service :)
We put in extra effort to provide you with features that will assure the success of your business.
Great must have app on your e-commerce store! I've had it for a couple of years now and is very effective!
Thank you so much for the perfect score :)
The service team is great. The app has help me help my customers to answer question about my products and make some sells.
Thank you so much for the great feedback! Reach out to us anytime you need help.
It's a very useful app and helps me to contact my customer and understand whats their question. It has a free live chat option. Thank you Tidio
You are always welcome, we are glad to be a part of your business! :)
This may be the best kept secret of all the shopify eco system. Have tried maybe more than 10 chat solutions so far, but none would hold a candle to this in terms of useability, functionality and effectiveness. Would be happy if it could be a little cheaper but this really is great
Thank you so much for your review! Stories like yours motivate us to continue improving our service. :)
We are using Tidio so that we can reply to any queries that customers may have in real time. That's what we wanted, that's what it does! We're finding that this is really popular and encourages sales by meeting any doubts customers might have. It was really easy to set up and is very flexible to configure so that it complements our website design very attractively. The dashboard interface is very intuitive to use. There seems to lots of other useful features to explore so we're minded to do that, as its all been good so far.
Thank you so much for the thoughtful 5star review! :)