Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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i used this app and it was just perfect, it helped a lot with reaching customers and the design was great and responsive, highly recommended, dont miss it
Thank you so much for your opinion and 5 stars! :)
Really simple and effective chat system. We use the free edition for live chat only and it is perfect for our needs. We have previously tested the auto chat bot system to prompt users to sign up for the mailing list and similar and it's really effective, though too expensive for our small budget sadly. Highly recommended anyway.
Thank you so much for your review and the 5 stars! We are glad that you enjoy our free features
I love Tidio. I'm solo on customer support online, and using their tool allows me to handle customer requests from all my devices no matter where I am. I've set up a number of chatbots (premium feature) to handle FAQ and situations where customers just need a little extra guidance, but it's generally the same set of questions about pickups, wholesale or custom products. When there are a lot of customers shopping, this takes the pressure off an lets me focus on the ones who need specific help making their purchase. Being able to see what pages customers have visited and see their questions as they type them (both premium features that are worth it), make providing support much faster and easier. I'm also really happy with the level of support Tidio's team provides. They've been very responsive and helpful.
Thank you so much for such a thoughtful review! We really appreciate all the kind words and praises and are happy that you enjoy our features. Just to clarify, the chatbots are not a premium feature in itself, but their usage limitation is expandable only with a premium plan.
Works perfectly! Such a great way to interact with customers seamlessly on our Shopify page.
OLPRO
www.olpro.co.uk
Great tool for lead capture. I have used it for more than a year and it works like a magic. Increased my lead capture and conversion.
Hi there! Thank you so much for your kind review :) It's great to know that you enjoy the app so far. Let us know in case you need any guidance. Chris
I downloaded Tidio at the recommendation of a friend to use its chat bot services. I have also used the marketing campaign service and find it to be a very easy app to use, very professional and clean looking too. I especially want to give a shout out to their customer service, which is TOP NOTCH! Their agents are very quick to respond and knowledgeable about the app. Really, really appreciate all their help. Highly recommend Tidio to any small (or big) business looking to play around with a these sorts of features on their website.
We are very happy that you enjoy Tidio!
Thank you so much for the encouraging words :)
One of my favorite apps, support is awesome! Very cheap compared to the value it has brought to our business.
Amazing, thank you!
Just installed.
Feel great so far, and the customer support is nice
I've downloaded the app and worked on it for a few hours, everything seems great and you get a LOT of features even on the free plan.
Plus I have to mention Kamil from their customer support, he went out of his way to help us set everything up, even tho he did not have to. Definitely recommend. P.S. Thanks again, Kamil!
Thank you so much for this amazing review!
We also try to go the extra mile to provide our customers with the product that we can be proud of!
We are happy to hear that we are going in the right direction, and it is also great to have you onboard!
Such a great app! We had another chat app installed and it did not meet our needs even close to what Tidio does. The app is user-friendly and the learning curve isn't too steep. The typing preview function is THE BEST, as we can start to solve any customer inquiries before they've even hit send! Tidio's Customer Service Team is outstanding, and definitely helps them to stand out from the rest. They respond quickly, provide efficient and fast resolutions and are always very friendly! Thank you Tidio!
Thank you for the great review and encouraging words! :)