Reviews (1,909)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer communication and boosting sales conversions through its live chat and AI chatbots. It's praised for its user-friendly interface, easy setup, and robust free plan, making it ideal for startups and small businesses. Merchants appreciate the customization options and seamless multi-channel integration, including email marketing. The app is noted for effective real-time communication and exceptional customer support, with many highlighting the quick and helpful responses from the support team.
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As a new ecommerce business owner, I loved how straight forward and use-friendly this app is! They guide you through all of the relevant information and give you great tips for improving user experience on your website. I love it!
This is exactly what we going for :) we are very glad you are enjoying Tidio!
Helpful app, top-rated support! The chat is helping me to be in front of the customers anytime! Thank you!
Hi there! Thank you very much for the great review :) We're happy to hear that Tidio improved your website experience. Let us know if you have any other questions.
Great extension. Works seamlessly.
Tidio is great, easy to use and good customer service. I have been using it for 3 months and I'm responsible to say it's a great one.
This app is great. Easy to integrate into your store, and customizable to match your theme colors. The added ability to download an app to chat with customers from my phone was something I was not expecting in a free app. I highly recommend it.
That's great to hear! Thank you so much for the review :)
Great customer service. Very prompt and courteous. Answered all of my questions within a few seconds.
Thank you for the 5 stars! :)
Installed the app months ago. We had to halt production of our website while figuring out the best approach to continue for our company. We came back and our trial had ended spoke with the support team and they extended the trial for us. Instant reply when I asked my question and the backends UI is amazing and straightforward very professional group from my first impressions. Think this app is going to help us a ton with communicating with our customers while they are on our website.
We love Tidio Chat!! It is a great tool to help us help customers as they are browsing our site. Sometimes people have questions about the sizing of kids clothes, this a perfect way to get them an answer right away.
Excited for the new features, and customer service is top notch. I will keep you guys updated :)
Im really satisfied by the support, the only issue im facing is the IOS app which is working so slow.
Thank you for your feedback about our services and our app. We really appreciate the 5 stars! If you are experiencing any issues, you are always welcome to contact us at support@tidio.net