Reviews (1,926)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

July 7, 2016

Good apps better than any other chat apps

Apairl
Indonesia
Over 2 years using the app
Edited February 11, 2016

Tidio's performance is great. I really enjoy the multiple application across devices to keep me engaging my customers on the go.

I had some hiccups with connection to Tidio from my site, but their support helped me fix the issues immediately. Very helpful

Lyvatools
United States
Over 2 years using the app
Edited January 7, 2017

very recommended :), we love the app, its very simple and easy to use...

Avellano
United Arab Emirates
Over 2 years using the app
August 22, 2022

They take customer service to the next level. Highly recommended. Don't run your business without it.

Renovation Town
United States
Over 2 years using the app
TIDIO LLC replied August 23, 2022

Hi there! Thank you so much for your kind review :) It's great to hear that Tidio supports your business. Let us know in case you need any guidance! Chris

December 10, 2018

amazing service from Oscar. I've been so dumb today and he was really patient and guided me step by step :) Thanks!

Missis Beeutifully Made
United Kingdom
Over 2 years using the app
November 16, 2021

helpful app. If when sending message to the visitors, the page title can flash to notice the visitor there is someone trying to contact, that will be perfect.

Sincreative
United States
Over 2 years using the app
TIDIO LLC replied November 17, 2021

Thank you so much for the review and for the 5 stars. We also appreciate your feedback

Edited January 2, 2021

Great tool for creating leads in your Shopify store. Is easy to configure and do not require special knowledge neither special skills. Love the feeling to the visitors that the webpage is constantly monitored. It gives you a free version to start so the app will pay it self ones you finish the configuration and basic optimization.

Cognitivo Digital
Mexico
Over 2 years using the app
TIDIO LLC replied January 7, 2021

This is exactly what we were going for. Making it easy to communicate with the visitors of the websites, is our goal. Thank you for the review :)

June 17, 2020

Simply AMAZING! Best app on Shopify by far, gives you the best live chat you can get, shots discounts to your clients, and to abanded checkouts!

Jirono
United States
Over 2 years using the app
TIDIO LLC replied June 17, 2020

Thank you so much for the review! :)
We are proud to be a good addition to your business.

June 29, 2016

Just getting started, but seems like a great app. Modern design, easy to use and flexible. Also, the iPhone app that goes with it seems really good.

Jackson Wayne
United States
Over 2 years using the app
December 13, 2021

It has great support, easy to use with integration, Customer support solved my problem in minutes !!

StarBlue
Hong Kong SAR
Over 2 years using the app
TIDIO LLC replied December 14, 2021

Thank you so much for your kind review! We really appreciate the 5 stars and are always ready to help