Reviews (1,926)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

Edited November 1, 2019

I've been using Tidio for about a year now. I've never had an issue with it and it has let me set up bots to manage customer service without me intervening. Support has always been great, Olek and the rest of the team really go way and beyond to help me get things donde the way I need them.

I recently had to downgrade and I was worried I would loose all the work I had done during the past year. I was happily surprised to know I could keep the free plan. My bots and all my settings are kept intact though the chatbots will be limited to reach 100 unique visitors a month.

Tidio is one of the best -if not the best- apps I've used. I really recommend it.

LilaLavanda
Mexico
Over 1 year using the app
TIDIO LLC replied November 13, 2019

Thank you so much, we're really proud you're here with us. :)

February 1, 2019

Very usefull app! Great service (through a chat function, off course) - but also just very nice features. You see returning custumers, you see all their previously visited pages on your site. Really nice way to interact with your customers!

Je kunt de app ook zo gebruiken dat klanten automatische Nederlandse tekst ontvangen, komt net even iets klantvriendelijker over dan alle standaard teksten.

CuKi-Amsterdam
Netherlands
Over 1 year using the app
June 7, 2018

Amazing App, Great Support. Cannot recommend higher.

Jigzle
Indonesia
Over 1 year using the app
February 22, 2022

Apenas estoy iniciando su uso pero me resulta muy practico ya que puedo dirigir tanto el chat de la web como de la pagina de fb en un solo lugar y desde mi celular, las notificaciones son al instante!!! hasta ahora todo excelente la aplicacion movil y la version web son muy faciles de usar y entender cualquiera podria usarla sin ningun problema

Hocon Mexico
Mexico
Over 1 year using the app
January 6, 2022

Awesome App. It is very easy tu use it and has an inmediate impact in your website, I definetively recommend it to anyone that is willing to help his customers and give them a complete service.

Busca y encuentra aquí
Spain
Over 1 year using the app
TIDIO LLC replied January 10, 2022

Thank you so much for the five stars and for recommending Tidio to other users! We really appreciate it and hope that our app helps you grow your business further!

September 26, 2016

Great App, with very useful features, absolute must have! logodive.com

Pixellogo
Canada
Over 1 year using the app
August 2, 2020

Currently, I am using the free plan and it has been great, and the fact that I can use their mobile app to chat live with customers is a plus. Their user interface is easy to follow and set up, so you will be up & running in no time. I have contacted customer service once (after hours) for a general question about their plans, and I received a reply in just a few hours after sending. I will be sure to post more reviews as I gain more usage an experience with this app.

populahpresents
United States
Over 1 year using the app
TIDIO LLC replied August 3, 2020

Thank you so much for taking the time to review our app, your kind words and the 5 stars! :)

June 13, 2022

Quite straight forward and great customer service! Wish Shopify could have a live chat option to help us out too!

Tea Treats
United Kingdom
Over 1 year using the app
TIDIO LLC replied June 14, 2022

Hi there! Thank you very much for your kind review :) It's great to hear that you like our app. Let us know if you have any questions :)

March 24, 2022

I love the app! I paid for 10k visitors per month and my conversion rate go from 1.4 to 4.8 !! This is amazing and making me a lot of money automatically! The app has great functionalities which can drive you more money on the end of the day! Thanks again!

shlio-bg.com
Bulgaria
Over 1 year using the app
TIDIO LLC replied March 24, 2022

Thank you for your honest review! We are really glad that you can scale your business with our help!

July 5, 2021

Just setting it up now and it's a blast! They provide live support during the process, so you can just imagine how awesome it will be when we can offer the same amount of support to our customers as Tidio offers to us

Nisa
New Zealand
Over 1 year using the app
TIDIO LLC replied July 6, 2021

Thank you for your review! We are certain that your customers will be as delighted to have such amazing support as we are with having you onboard!