Reviews (1,909)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer communication and boosting sales conversions through its live chat and AI chatbots. It's praised for its user-friendly interface, easy setup, and robust free plan, making it ideal for startups and small businesses. Merchants appreciate the customization options and seamless multi-channel integration, including email marketing. The app is noted for effective real-time communication and exceptional customer support, with many highlighting the quick and helpful responses from the support team.
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Awesome App. It is very easy tu use it and has an inmediate impact in your website, I definetively recommend it to anyone that is willing to help his customers and give them a complete service.
Thank you so much for the five stars and for recommending Tidio to other users! We really appreciate it and hope that our app helps you grow your business further!
Great App, with very useful features, absolute must have! logodive.com
Currently, I am using the free plan and it has been great, and the fact that I can use their mobile app to chat live with customers is a plus. Their user interface is easy to follow and set up, so you will be up & running in no time. I have contacted customer service once (after hours) for a general question about their plans, and I received a reply in just a few hours after sending. I will be sure to post more reviews as I gain more usage an experience with this app.
Thank you so much for taking the time to review our app, your kind words and the 5 stars! :)
Quite straight forward and great customer service! Wish Shopify could have a live chat option to help us out too!
Hi there! Thank you very much for your kind review :) It's great to hear that you like our app. Let us know if you have any questions :)
I love the app! I paid for 10k visitors per month and my conversion rate go from 1.4 to 4.8 !! This is amazing and making me a lot of money automatically! The app has great functionalities which can drive you more money on the end of the day! Thanks again!
Thank you for your honest review! We are really glad that you can scale your business with our help!
Just setting it up now and it's a blast! They provide live support during the process, so you can just imagine how awesome it will be when we can offer the same amount of support to our customers as Tidio offers to us
Thank you for your review! We are certain that your customers will be as delighted to have such amazing support as we are with having you onboard!
Great app, works amazing! Looking forward to have mobile chat on the basic plan.
Great option for chatbot on my website! Beautiful UI and easy to use. Paid plan allows us to give customers automatic replies when we're away. Phone app is a great tool as well!
Thank you so much for a 5-star review! :) Best of luck from our team!
Using Tidio for more than a year. Very stable, so far the server only down once to my notice but overall is one of the best live chat app for Shopify. One feature that I cannot stress how important it is to some of us which is a thread status option, Away. Online and offline is a definite but away is still super important as well. Hope this will getting added soon or else we will probably looking at some other option and probably cheaper once we hit the 24 months of usage.
Thank you so much for the kind words and a great review :)
An awesome app and excellent customer service. They resolved my issues immediately and compensated me too. Keep up the great work.
Thank you kindly for the great review! Should you come across any further issues, just let us know! :)