Reviews (1,926)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

August 20, 2020

I love this app, it's super convenient, simple, intuitive and feature rich. The support is amazing as well. I don't think I can list any problems with Tidio. Nobody paid or told me to write this either, I know it sounds like it. I 100% recommend this app its just so good.

CyberStorm PCs
United States
Over 1 year using the app
TIDIO LLC replied August 21, 2020

Thank you so much for the encouraging words for our team! We are very glad you enjoy Tidio :)

December 16, 2015

This is a great App. Live customer chat has gained us a lot of sales. Installed the App on my phone and it's easy to use and you can scoop up extra sales any time of day. Use it as much or as little as you like. But just use it.

Apeks Online
United Kingdom
Over 1 year using the app
May 10, 2023

Just installed so haven't had a conversation with an actual customer yet, but so far so good! very intuitive and I love that so many different workflows can be integrated! And that it comes with template strategies!

simhona
United Arab Emirates
Over 1 year using the app
TIDIO LLC replied May 31, 2023

Thank you so much for your valuable feedback! We're very happy to read that you're enjoying our chatbot templates and our integrations! We hope that you choose to continue using Tidio and that we will prove to be the best live chat service for you. :) Our Customer Support Team will also be there to help you should you need any assistance!

January 31, 2017

Great UX - easily in my top 5 must-have apps for any Shopify store. Great work!

Littlellama
Singapore
Over 1 year using the app
July 30, 2021

So easy to use and great service overall! Love the product and ability to customize the widget and settings.

idyl
Belgium
Over 1 year using the app
TIDIO LLC replied August 2, 2021

Thank you for the kind review :)

January 11, 2016

So good and nice looking app. You can customize it to fit your theme. Professional. Top quality customer service.

Retroroad
Jersey
Over 1 year using the app
February 15, 2021

So far so good! Hope it continues that way.
Love the fact that you have an app, like messenger, that allows you to interact live with your customers.

Tokyo Snack Box
Japan
Over 1 year using the app
TIDIO LLC replied February 26, 2021

Thank you so much for the kind words!

September 7, 2021

So nice, you guys are so patient and your app is so great! Although we were in different place and time zone, the representative replied me in no time, and his advice was so helpful. Keep on good working!

WELLFOR
United States
Over 1 year using the app
TIDIO LLC replied September 7, 2021

Thank you so much for your kind review! We always try to provide the world-class customer support :)

Edited December 10, 2021

I love the app. The only problem I have with it is that I wanted the free plan for now, my store is still growing, but after the trial period I didn't have the option to choose the free plan. ***Update*** Everything is okay. It defaulted me to the Free plan. Customer Service helped me. Thanks!

Designs By Blyss
United States
Over 1 year using the app
TIDIO LLC replied December 10, 2021

Hi! Thank you so much for your review! We're really happy that you love our app. I can help you pick the free plan. It's available for everyone after the trial period. I'll reach out via email in a few minutes. :) Olek - Tidio

January 18, 2020

Excellent app! 5* because it is extremely comprehensive. We can chat anywhere with the phone app meaning I can go walk the dog and still be there to help our customer. The support I have received so far has been prompt and engaging, cannot fault that.

2 suggestions for developer

1. Where we can see what users are typing on the screen before they submit each message is great, but there should be confirmation to say that each message has actually been submitted. Embarrassing if you think they have submitted their message and you respond to it before they have actually submitted it.
2. Please add the ability to have bots trigger other bots to improve on site automation.

Paws in Padstow
United Kingdom
Over 1 year using the app
TIDIO LLC replied January 27, 2020

Thank you!