Reviews (1,926)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

August 30, 2021

Great team, very helpful!
I met an issue withe language translate and the team helprd me to display my chat on the language browser

Metastal
Germany
Over 1 year using the app
TIDIO LLC replied August 30, 2021

We are really glad we could help. Thank you for the five stars :)

April 3, 2022

Great integration with our Shopify Store, would definitely recommend to anyone looking for a live chat option.

FraminghamWines
New Zealand
Over 1 year using the app
TIDIO LLC replied April 3, 2022

Thank you for the lovely review! Thank you for the recommendation and should you need any help just reach out!

December 2, 2016

Wojtek has been such a great help!
Very professional, kind and assisted me until I managed to get up and running again.

Living in South Africa, good service this does not come often.

Thank you again.

Airbornedrones
South Africa
Over 1 year using the app
August 31, 2016

Best chat app. Recommend to everyone.

Kesmekesme
Türkiye
Over 1 year using the app
August 18, 2023

The support team is responsive and professional, solved my issues quickly and are very careful about customer experience.

Craftchain
United States
Over 1 year using the app
TIDIO LLC replied September 7, 2023

We are honored by your wonderful review! Your feedback motivates us to continue providing exceptional service to all our customers.

Edited November 2, 2016

Just installed this app. Super easy to install and so far it seems really awesome.

Update: been using it for a few weeks and it's a solid app. The desktop app can be a little buggy on login but they mentioned their fixing that. Would highly recommend it.

Spivostick
Canada
Over 1 year using the app
August 10, 2022

Tidio is great honestly. It's easy to use, clean navigation, and their support has always been on point so far! Thank you Tidio!

Body Balance Massage & Skincare Spa
United States
Over 1 year using the app
TIDIO LLC replied August 10, 2022

Hi there! Thank you so much for your lovely review :) It's great to hear that you like every bit of Tidio so far. We'll keep working hard so it stays that way :) Chris

April 22, 2022

I have to say that this is a very beginner-friendly app.
This app is really what I needed. Thank you <3

ArtsandSunshine
Belgium
Over 1 year using the app
TIDIO LLC replied April 22, 2022

Thank you for the kind words, whenever you feel lost or you find any issues or you happen to have any questions, please feel free to contact us via live chat!

Edited December 11, 2018

Tidio has satisfied all my LiveChat needs. Customizable greetings and color schemes on my website, notifications and LiveChat via my phone, and solid customer service. Very happy I went with Tidio. Thank you!

ShopMeToo.com
United States
Over 1 year using the app
March 28, 2017

Super happy with the app, Iphone app and customer service so far!

Blue Palm Commerce
United States
Over 1 year using the app