Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Good app. Very easy to install and use. Plus they have a mobile app which is the most important feature for us. Chatting with customers on the go is easy with this app. Recommend! ;)
Fantastic app. Great insight into customer behaviour and good for helping customers faster with the pre-send/preview text feature. Only downfall is the price.. For small business with low traffic, it is very costly. For established well to do business, this price would be considered excellent in my opinion. Perhaps a lower cost for new business or small business that have low traffic under a certain number eg. less than 1k visitors per month. and so on. I know there is a free version, but i mean a lower costing version of the full version with the preview text or chat bots etc. The free version isn't very good. It lacks the best features.
Thank you so much for the review!
We do our best to keep the prices affordable and as low as possible, but we still need to ensure the highest quality of the product. Thank you for the feedback, we really appreciate it :)
Great app and great customer service! This is our go-to for customer chat and communication. The app has great analytics and attribution visibility. This month we did an additional $2K thanks to Tidio :) We'll worth the cost
Thank you so much for the kind words! :)
I am very happy with this app. It is extremely simple to set up; and I was very impressed with the prompt response I received when I reached out to the support team. I would highly recommend this app.
It has worked perfectly for the purpose it was set forth to do, and it makes things very easy. Only good things to say about this app
Thank you so kindly for the review! Should you have any additional questions or issues just let us know! :)
Installed Tidio to increase customer engagement, and only after a few hours of being active we have collected a number of customer email addresses. Looking forward to upgrading to access more features, and seeing higher conversion rates.
I just started with the trial and find the app very easy to understand and manage. I am excited by the opportunity to personally connect with our customers and help them through their purchase. Tidio Chat makes this easy. Customer support so far has been great as well. I highly recommend this app!
Very good chat App with several functionalities as multiple languages support and chatbot. Recommended
Hi there!
Thank you so much for your great review.
We are really happy to read that you're enjoying our multilingual options and Chatbots creator, we will definitely continue working on them!
-Daniel
We are having great susses with the live chat on our website. Very happy with this app and the support.
We are happy to be a part of your business. Thank you for the five stars :)
Great valuable app, awesome customer care!