Reviews (1,926)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

September 30, 2021

We've been testing the app for a couple of weeks and got some many questions coming through that helped us drive orders. Now testing the bots. Also worth saying, Tidio customer service is amazing too. Definitely worth a trying for your business

Swished
United Kingdom
Over 1 year using the app
TIDIO LLC replied October 3, 2021

We really appreciate your kind words and the 5-star rating! We are always trying our best in order to provide world-class service :)

February 12, 2019

I've been using Tidio App for two sites over the past year and half, Great features and automation to drive sales and customer interaction. I am also part of their Facebook group where you can speak directly to their staff. I had a few issues and started speaking to Rafal, 30 mins later.... everything was finely tuned to work nicely between two sites under one account.

You can not go wrong with this app because of their crew specifically Rafal. He is a pro and can take your business to the next level. We will always use Tidio because of the customer service they give as well as a great product!

Thanks again, Rafal!

VTA Wholesale
United States
Over 1 year using the app
Edited August 1, 2023

I left 6 months ago because all the replies to mobiles were jumbled and went with shopify inbox. Now its gone i've had to come back but i have the same problem. No one can read my replies via mobile. Also I find alot of the replies go to peoples junk mail and they never see them. I think its better to reply in the app.

purfitcovers.com
Australia
Over 1 year using the app
TIDIO LLC replied October 15, 2021

Thank you so much for the 5-stars! We always do our best to help our customers as soon as possible

July 12, 2023

everythins is the best ,and I‘am so happy yo use this app,it helps me to solve a lot of problems .recommend

vivo Türkiye
Türkiye
Over 1 year using the app
Edited September 18, 2019

Excellent app! works well with shopify and very good support! recommend, only live app chat i have kept , already converted 3 sales in 24hrs from it. Kamal is great with support, super easy

Mudsavers
United Kingdom
Over 1 year using the app
May 23, 2020

Great app once you take the time to learn how to use it properly. Good resources available to facilitate this in addition to some youtube videos. But you must strictly use it within the specified parameters, or you will get into trouble with Tidio. lol. Customer care and support pretty good. Already have recommended to others. A++++++

MyVape
New Zealand
Over 1 year using the app
March 22, 2017

Great App! Very easy to use. I have had zero problems so far

Egherbs Com
United States
Over 1 year using the app
April 3, 2019

I used the Chat to enquire about an issue and the experience was awesome because of the quick response

Smartems
United Kingdom
Over 1 year using the app
May 6, 2019

Doesn’t work. Been testing for a week. Messages don’t come through. And their chat support is useless. Kindly funny. The app they offer doesn’t even work for their support. Customer service is HUGE for us. They can even get us up and running.

Buddha Pants®
United States
Over 1 year using the app
TIDIO LLC replied May 6, 2019

I'm so sorry to hear that - the issue is caused by two chats being installed at the same time. One was added via the Shopify plugin, while the other one was installed manually using the JavaScript code. I've sent you an email from olek@tidio.net to coordinate next steps - it shouldn't take more than five minutes to fix.

February 12, 2019

I've been using Tidio App for two sites over the past year and half, Great features and automation to drive sales and customer interaction. I am also part of their Facebook group where you can speak directly to their staff. I had a few issues and started speaking to Rafal, 30 mins later.... everything was finely tuned to work nicely between two sites under one account.

You can not go wrong with this app because of their crew specifically Rafal. He is a pro and can take your business to the next level. We will always use Tidio because of the customer service they give as well as a great product!

Thanks again, Rafal!

Vapor Technologies Austin
United States
Over 1 year using the app