Reviews (1,926)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

October 21, 2020

Best hookahs indeed, quarantine hookahs I would recommend they got the best hookahs and unique supplies.

quarantinehookahs
United States
Over 1 year using the app
TIDIO LLC replied October 21, 2020

While we appreciate your positive review, we are Tidio- the best live chat for websites :)

Edited December 1, 2016

Very easy to use and my customers love it! they are quick to help if I have any questions as well.

Carter And Son Toolworks
United States
Over 1 year using the app
November 22, 2021

I'm a newbie but it looks good works well thanks,..very professional on the front end..this review area seems a bit buggy though..thanks again

DealhustleAU
Australia
Over 1 year using the app
TIDIO LLC replied November 22, 2021

Thank you so much for the review :)

August 21, 2020

Great app, we currently use the free plan and we are really satisfied! Amazing service, has been helpful with ever enquiry we had. Easy to customize and use it. Highly recommend it

Estia soaps
United Kingdom
Over 1 year using the app
TIDIO LLC replied August 21, 2020

Thank you for the kind words and 5 stars! :)

May 16, 2018

I have tested it for a while and it deliver on its promise. Simple to set up. Easy to use. And customers really want to chat, you can increase your sale with Tidio. And customer service is just one chat away.

Esc Videocation Dev
Norway
Over 1 year using the app
June 16, 2021

We use this app for our online chat. It is great! Service and support are awesome. Definitely, the best live chat we have been tried.

Mobile Mattress
Australia
Over 1 year using the app
TIDIO LLC replied June 17, 2021

Thank you so much for the kind words for the service and the team! :)

May 24, 2019

Have used this app for almost 2 years and its pretty much flawless! It was my ultimate solution to solve my customer's doubts whereever I go whatever the time. I can resolve the issues from my phone wherever I am. Its extremely easy and smooth and I haven't had any issues till date. Totally recommend this to everyone who wants a quick,simple,user friendly chat service for your customer!
My store is- https://whysobluelove.com/
If you guys have any inputs/feedback for me to work on, I'm all ears!

WhySoBlue
India
Over 1 year using the app
TIDIO LLC replied May 24, 2019

Thank you so much for your review, we're extremely proud you're with us for almost 2 years!

August 4, 2022

My store is just getting started but I used the chat to better understand the workings of the application. The operator, Anna, was extremely knowledgeable about how things were supposed to be setup and the best way to accomplish that. I was extremely satisfied with her instructions and advice!

blissroze
United States
Over 1 year using the app
September 2, 2016

Fantastic, worth every penny... works well on the phone App... thanks

Front Row Vip Events
United Kingdom
Over 1 year using the app
April 13, 2023

Tidio is a really awesome app, terrific and fast customer support! Truly recommend dowloading it :-)

Jack o Juno
Sweden
Over 1 year using the app
TIDIO LLC replied May 31, 2023

Thank you so much for your kind words and for the recommendation! It truly means a lot to us! You can also always count on our Customer Support Team -- we'll always be there if you need us. :)