Reviews (1,939)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

December 2, 2020

Great app, it is very easy to setup and easy to use !
The mobile app is also great to check the chat while you're not in front of your computer.

Arithmetiq
France
7 months using the app
TIDIO LLC replied December 2, 2020

Thank you so much for the 5 stars :)

August 4, 2023

Tout ce passe bien pour l'instant, le service client répond présent et est performant. A voir dans l'avenir

Deskmate
France
7 months using the app
TIDIO LLC replied August 11, 2023

Thank you very much for the review! We'll keep improving Tidio every single day!

November 25, 2020

This is such a great app. I am on a free plan because we are also a startup and don't have the kind of fund to upgrade. But, we are already seeing conversions visa this app. Highly recommend it.

Kaylaan LLC
United States
7 months using the app
TIDIO LLC replied November 30, 2020

Thank you so much for the kind words and the 5 stars review! :)

March 30, 2023

Best app ever

Drive Mate™
United States
7 months using the app
TIDIO LLC replied April 3, 2023

Hi there! Thank you so much for your kind feedback:)

April 22, 2017

Great app! Really helped me out with a sale yesterday!

Shop Runic
United Kingdom
7 months using the app
Edited February 10, 2016

Fabulous application especially monitoring all the enquiries through Android App. Above all installing & further integrating with my Shopify store is like a breeze which distinguish this with similar apps. Application works phenomenally well with my theme (PARALLAX) & I would recommend it to all the shop owners who are looking to maximize traffic on their site hence maximizing sales!

Hellotransit
India
7 months using the app
August 11, 2020

I love the app, because it is helping me to interract with customers and also improve sellings by sending emails from abundant carts!

Plamenna
Bulgaria
7 months using the app
TIDIO LLC replied August 11, 2020

Thank you so much for the 5stars! :)

October 28, 2020

Awesome app! Lets you seamlessly chat with customers. It has a great free plan as well that will definitely help connect with customers. :)

Halo Snap
United States
7 months using the app
TIDIO LLC replied October 28, 2020

Thank you so much for the kind words and the great review :)

July 30, 2021

Good ! Working very well ---------------------------------------------------------------------------

FeedBook
France
7 months using the app
TIDIO LLC replied August 2, 2021

Thank you for the kind words :)

November 8, 2021

one of the best apps i ever seen, its really good and very easy to work with it. it will help me to connect with my Costumers!

DEF YOURS
Germany
7 months using the app
TIDIO LLC replied November 8, 2021

Thank you so much for the kind words! :)