Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

January 16, 2017

Great addition to our site! Customer journey and interaction has been super since deploying Tidio!

Sunniva
United States
7 months using the app
June 8, 2016

The ease of use and installation is out of the world. I also like that you can track visitors on the site in real time. Love it.

Pretty Perfect Packages
United States
7 months using the app
July 22, 2020

I've have 10X my sales after installing the app and setting it up the right way. I can't wait to promote it to my clients and do the same.

HealthyBreeze
United States
7 months using the app
TIDIO LLC replied July 29, 2020

We are very glad we can help you in developing your business :)

Thank you so much for the 5 stars!

June 28, 2021

Easy to set up, use and navigate. Support is helpful - We had a problem that was fixed quickly by the team.

4WD Supply
Canada
7 months using the app
TIDIO LLC replied July 1, 2021

Thank you so much for the review! Glad we were able to help out :)

August 19, 2019

Really a fool proof app that anyone can use to increase conversions ,very easy to set up have direct live support if you have any problems , will definitely be upgrading my free plan shortly thanks guys great work

Kaydo Haswing Products
Australia
7 months using the app
October 24, 2018

Amazing apps. A must have for any website. Great interface, intuitive bot, friendly and fast support. Highly recommend to anyone. Definitely an A+.

JDStore Fashion
Mauritius
7 months using the app
September 7, 2020

Mi sembra davvero un'ottima app! E' un po' costosa, ma ne vale sicuramente la pena. Un modo davvero istantaneo di formare nuovi leads e ottenere maggiori risultati.

Artema Arredi
Italy
7 months using the app
TIDIO LLC replied September 9, 2020

Thank you so much for the 5stars :)

January 28, 2017

Wow...much better than the competition!

Card Cavern Trading Cards Llc
United States
7 months using the app
November 20, 2019

In Short - Get it!
Cons (but not really a con): the learning curve can take a bit but
Pros: Once you get comfortable you'll harness the true power of this app.

My suggestion, do the free trial and actually USE this thing. Don't let your time run out because there's a lot to cover. When it's time to pay up, trust me... whatever amount they ask to keep the app running is not enough.

I tested most of the more popular chat apps around and Tidio gives me everything and more. Especially the mobile feature. So I can be on the go, anywhere... and I can still answer customer's inquiries on my phone through the app.

I can go on and on about how good the app is but you're probably not reading it anyway... If you are, just get it. Ok back to work!

The Happy Homebody
United States
7 months using the app
TIDIO LLC replied November 20, 2019

What an amazing review. Big thanks from the team at Tidio!

April 4, 2023

Assistenza molto cordiale e ottimo servizio. Gi assistenti sono ottimi e lavorano molto bene H24! Consigliatissima

MioPets™
Italy
7 months using the app
TIDIO LLC replied April 6, 2023

Hi and thank you for your feedback! We always do our best to help! Should you need anything else just let us know!