Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

August 5, 2020

Tidio Live Chat is a fantastic app. The support is fast and always ready to help. The app works great and I am happy that we chose Tidio as our live chat and chat bot provider.

shop.LEDVANCE.com
Germany
7 months using the app
TIDIO LLC replied August 5, 2020

Thank you for your kind words and the 5star review! :)

December 3, 2015

Muy buena aplicación, los 10 dolares mensuales que cuesta se recuperan de inmediato, tiene un potencial de retorno muy alto. excelente

Urbanwearco
Colombia
7 months using the app
August 24, 2021

This app is great! Reasonable pricing with amazing pre-made chatbots template. Great Customer Support.

mododoc Los Angeles
United States
7 months using the app
TIDIO LLC replied August 25, 2021

Glad to hear that you enjoy our product! Thanks for the review :)

April 15, 2019

Better than I expected, this app is structured in a way that allowed me to begin operating immediately and add the valuable features in real time.

I really hope the ongoing subscription price goes into continued development because its pretty useful.

Green Valley Supply
United States
7 months using the app
TIDIO LLC replied April 15, 2019

Thank you so much for your review and feedback! We're constantly improving our app thanks to feedback like yours. :)

November 5, 2017

Love it. Especially on mobile devices.

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Suits House
United States
7 months using the app
May 9, 2016

This app is great - easy to install and operate. Had no problems with it so far. Highly recommended

Apex Stickers
United Kingdom
7 months using the app
June 22, 2021

Absolutely brilliant. Once installed it boosted sales immediately because it links to your socials and you never miss a message. Get on it.

Mates Rates Auto Parts
Australia
7 months using the app
TIDIO LLC replied June 22, 2021

Thank you so much for the 5 stars! :)

Edited June 7, 2016

Extremely amazing support, you will be so impressed, they are always there to help. The staff answers all your questions quickly, helping you set up stuff, so it's not hard even for a low tech person like me.

Maria Waye
Canada
7 months using the app
June 29, 2021

A great tool to automate the customer service process and engage new customers on our website. We've been able to capture new customers through this awesome engagement tool!

HAUS of TRADE
United States
7 months using the app
TIDIO LLC replied July 1, 2021

Hi there!
Thanks a lot for the 5 stars and for choosing us as your go-to app :)
We are sure that with great Customer Support, your company will grow in no time.

October 30, 2017

Amazing app and a must have! Hands down.
Their API response is way too quick and exceeded my expectations. If I toggle my status from Tidio Android app from the phone, it reflects the status on my site in less than a second. BLAZING FAST!
On top of that, the chat and backend interface is way too user-friendly and modern.
These guys know what they are doing! Keep it up!

Fitspo Gear
United States
7 months using the app