Reviews (1,939)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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Just awesome, the best chat app!! i have this on my store and i can talk with new costumers and the old ones that came from facebook :)
We are glad that you enjoy our integration with Facebook. Thanks for the 5-stars :)
Fantastica!!! Notifiche per ogni visitatore che entra nel tuo negozio. Chatbox personalizzabile e immediata! Molto bella!
Thank you so much for the 5stars! :)
Excellent interface and options. The dahsboard looks clean and easy to operate. I really like that everything is highly customizable, which is a great feature. Fantastic support by the developers. I am very pleased with everything so far!
Thank you for reviewing our app! :)
It is pretty nice to have everything in one place. They kind of got me an email for my website and I'm adding everything else to be able to see messages together. And I now know that I can chat with my customer.
Hi there! Thank you very much for your kind review :) It's really great to know that you are enjoying using our app so far. Let us know in case you need any guidance. Chris
This is really a good app for managing customer support. There are many free features of this app that are helpful for merchants. Planning to make a review video on this app.
Thanks to the Tidio team for building such an app.
Hi there! We really appreciate the time you took to write such a kind review. We're happy to see you enjoy using our app and we'll be looking forward to seeing the video review! :)
Have now put limitations on how many chat you can have on the free plan in order to push people to a paid plan. Moving to another with paid because of this.
Hi there. Thank you for your feedback and sorry to see you go :( A few weeks ago, after we introduced some new features, we decided to change our Pricing logic a bit. Since then, we notified our customers that the live chat will be limited to 50 unique visitors monthly unless they have a subscription to our premium plan. The limit was not enforced immediately because we wanted to give our users some time to get used to it. However, it was already enforced now. If this is a crucial factor for your business, and you would like to chat with more visitors, you would need to subscribe to our Communicator plan. This plan, apart from removing the conversations limit, includes many other great features that could support your business. Please reach out to us at support@tidio.net if you'd like to discuss all the available options. Chris
I think Tidio's a great app, its easy to use and very convenient as they've made it possible to connect Facebook messenger and Instagram direct to the app. Kate from the support team was quick to respond and was very helpful.
Thank you so much for such a kind review! We will make sure to pass it to Kate and let her know that she did a great job :)
LOVE THIS APP, love how u can integrate it on the phone and mac app so you never miss a message.. can also hook it up with email and fb messanger.. all while is 100% free ? WOW .
We do our best to offer a good Free Plan with the essential features available so that anyone can begin growing their business with Tidio! Glad you love it! :)
A good chat app with friendly and very helpful support. Been using this for some time and the feature list keeps expanding. There is still room for improvement (I would like a chat bulk export facility) but it is good value for money. I've asked if they can provide a bulk export for me and they have escalated my case. If they provide it I will come back and upgrade my rating from 4* to 5* ...
Thanks also go to Arek for comprehensive and patient support.
Hi there! Thank you very much for your review :) Your feedback means a lot to us. Please let us know if you have any ideas on how we could improve our app. We'd love to hear them! Chris
Great app, always works as intended with good support. Never had any issues with it and really helps answering customers quickly.
Hello!
Thank you so much for your great review, we are really happy to read that you've enjoyed Tidio so far, we will continue working to make your experience even better. :)
Daniel